Over 500 people (Kroger employees, customers, the general public, even some management) discussing QueVision on Reddit (another message board), thought y'all might be interested in the various responses, most of which boil down to "**** you Que-Vision.".
This is an absolute waste of time and money. It isn't hard to watch and see if there are more than a few customers in line and open a register when necessary.
It's been about 2 years since the release of this satanatic thing called Quevision, and Kroger still hasn't realized that this DOESN'T HELP AT ALL. It only makes everything worse. This just cuts the front end hours by relying on other departments to come up and make sure the front end scores do not drop. They can't get their work done, and when customers realize things aren't on the shelf because the stockers have been called up ALL DAY, they will just go to another store that actually has the items on the shelf. Furthermore, with me being a morning bookkeeper and me pretty much being the ONLY person up at the service desk for the entire 8 hours of the day since they take away my other office associate to run a register to prevent the scores from dropping, I can't get any of my work done. And I get harassed by management and other people to do extra things beyond my job. I don't have time to please everyone! I'm the only person at the desk who has to deal with customers all day and the phone keeps ringing nonstop! I'm one person, I can't just multiply myself to make everyone happy.
Honestly, the customers don't even know what our scores are. If we have 4 dips, so what? It's not like THEY care about our scores, they just want to get checked out and not wait 10 minutes. We get nagged by the higher up people about having dips and bad scores. They wonder why our scores aren't "optimal." I MIGHT have a POSSIBLE solution. Maybe, JUST MAYBE, give the front end more hours and work will actually be able to get done around here!
Oh well, as long as Kroger's making bank, it's not like they care.
