How are ELMS scores formulated? How do you know what your score is at the end of your shift? How often do they post them? I am a new cashier. Thank you for your responses.
Everything you do has an enterprise standard time that you earn when you do it. There are different times for scanning an item, scanning s coupon, getting a supervisor override, getting a propane tank exchanged, etc. and they are your "ring tender earned time." ELMS also records how long it actually took you to do these things, which is your "ring tender time." At the end of the week, the sum of these "ring tender earned times" are divided by the sum of your "ring tender time" and multiplied by 100 to create a % effective rating. There is a 3 day delay before scores are available, so the scores for any given week will be available on Tues of the next week for your dept head to pull and post.
techelite summed it up, just want to add a few more things:
Someone said in their division they had dailies that they were able to find what efficiency they were at for that day but I haven't seen such a thing so yah you have to wait till Tuesday (if they're really on top of things, usually later cuz of business) to see the weekly score and that's from last Sun to Sat (just like schedule). ELMS week starts exactly when a scheduled week starts and ends the same as well.
You also can check your performance numbers by order, it tallies average performance by IPM (items per minute) and TTPC (tender time per customer) as well as customers per hour. You hit No Sale 96 Sign On/Off and it will print your 'numbers' as associates like to say. A lot of people get obsessed with those being the total measure and indication of efficiency but that couldn't be further from the truth as poster above has taught me but associates at your store will look at that as the holy grail when it's not even close to telling the full story, it's just a good measure of general performance.
The person showing 40 items per minute and .20 tender time can get beat by someone with 20 items per minute and .70 tender time depending on what they rung up and tendered and if you did it quicker than ELMS standard which can be a joke for some transactions (like WIC)
-- Edited by Operations133 on Thursday 20th of March 2014 06:55:33 PM
Someone said in their division they had dailies that they were able to find what efficiency they were at for that day but I haven't seen such a thing so yah you have to wait till Tuesday (if they're really on top of things, usually later cuz of business) to see the weekly score and that's from last Sun to Sat (just like schedule). ELMS week starts exactly when a scheduled week starts and ends the same as well.
Daily ring tender is available for all divisions as well. It follows the 3 day delay, which means Tues is available on Fri, sun is available on Wed, etc. Anyone who can pull the weekly scores can pull the daily ones. It's just that nobody does.
I don't know if my division is just in its own ****ing universe with regards to how the ring tender standards are or what but nobody in the few stores I've worked at has ever come up to 30 items per minute at the end of a long shift. Some of the harder workers would be at high 27/low 28s at the beginning of their shifts and down to 24ish by the end, the lazier workers would be clocking somewhere between 14 and 22 IPM. I check as well and usually get in the 22-26 range, but even when I push really ****ing hard I've never broken 30 legitimately (obviously I've broke through it by cheating with 200 count sweetheart candies orders done without the gun).
Are your tender times faster because you have different terminals running your checkstands? Did all the stores get the high tech super ****ing computer under them, or are we all still using the ****ty, slow, black and white piece of crap that we've had for since Neil Armstrong set foot on the ****ing moon man.
tender time: 0.50 or below items per min: 30 or above
That should be your goal and would put you at ~100% for the day.
This would be the case if every single order were generally the same, payed with the same kind of payments and all had the same kind of earned tender for their items scanned but that's simply not the case. I've seen cashiers who hit these numbers on a daily basis and get below 95%. Also really depends on how long you were on a register as the numbers reflect an average.
Someone said in their division they had dailies that they were able to find what efficiency they were at for that day but I haven't seen such a thing so yah you have to wait till Tuesday (if they're really on top of things, usually later cuz of business) to see the weekly score and that's from last Sun to Sat (just like schedule). ELMS week starts exactly when a scheduled week starts and ends the same as well.
Daily ring tender is available for all divisions as well. It follows the 3 day delay, which means Tues is available on Fri, sun is available on Wed, etc. Anyone who can pull the weekly scores can pull the daily ones. It's just that nobody does.
Good to know, and yah my FES is generally on a register so weekly are usually late so I know a daily would never even happen.
I don't know if my division is just in its own ****ing universe with regards to how the ring tender standards are or what but nobody in the few stores I've worked at has ever come up to 30 items per minute at the end of a long shift. Some of the harder workers would be at high 27/low 28s at the beginning of their shifts and down to 24ish by the end, the lazier workers would be clocking somewhere between 14 and 22 IPM. I check as well and usually get in the 22-26 range, but even when I push really ****ing hard I've never broken 30 legitimately (obviously I've broke through it by cheating with 200 count sweetheart candies orders done without the gun).
Are your tender times faster because you have different terminals running your checkstands? Did all the stores get the high tech super ****ing computer under them, or are we all still using the ****ty, slow, black and white piece of crap that we've had for since Neil Armstrong set foot on the ****ing moon man.
Lol woah calm down there friend last part was epicly funny though, seriously with the 1980 cpus though, they crash a lot at our store!
Here's the thing, and here's where a lot of misconceptions come in. At the end of a say long 8 hr day, you should almost never worry about your numbers. You earned your tender, and the first hour is dictating those numbers more than anything cuz it's an average . Say you started with a 150 item order like a big 3 carter, well obviously your numbers are going to be inflated by that first order..then say you only were on a register 3 hours. You're likely going to be 30 IPM no matter what. Say a person started out with smaller orders but then got bigger and bigger by the end of their 8 hour day and were going faster generally than you. They'll likely show lower (like 25ish) because the average of the first 30 minutes was of smaller itemed, slower orders.
So even though the latter cashier out-performed the prior one, it's not going to show that on no sale 96 sign on, it's going to make the cashier who worked less and was slower look like a hero just cuz their first order was big.
This is generally why I tend to ignore numbers..I still do keep the last result to compare but if I did say 10 checks and 20 WIC checks, multiple 200-300 dollar orders that day compared to some express hero doing 10 items really fast I know I whopped em in ELMS and not even worried about it lol. All about earned tender / actual tender time.
I've ended many o days @ something like 25 IPM and 65+ tender time on no sale 96 sign on and got 115%+ for that week. I've kept 30 IPM with .45-.50 ish tender a couple long shift days with bad orders but it really didn't effect my ELMS much at all if anything. A 5 IPM drop and a .10 tender increase could be anything like coupons, WIC checks..regular checks..all things that give a super high amount of ring tender but don't reflect well on no sale 96 sign on. Just worry about being efficient..all the IPM in the world will not help you if you forgot to ask for a VIP card and suddenly they're rushing out to the car before you could ask for alternate ID or other customer to get it at the end of an order cuz you were too busy focusing on scanning their order super fast. Wait, plan, wait again, start when everything is in order. It's a game, customers aren't efficient so you have to think for them most of the time.
-- Edited by Operations133 on Friday 21st of March 2014 05:11:18 AM
