I just became a supervisor two weeks ago and they trained me very little. Can some one tell me how to do a refund? And if there is anything else you can tell me that would help me out it would be great.
You never learned how to do a refund? It's pretty easy, just do Refund -> [key in price] -> price override -> scan item -> clear -> override (depending on your store you may need a manager's key, which in case you have some numbers to type in before you hit enter) -> enter
When you just do refund -> scan the computer will refund the price before the club card, so if they don't have a receipt you'll want to scan the item as normal, enter your store's card, hit total, void -> scan -> void -> total -> refund as I described above.
Don't be a dick about giving out loans. Some front end supervisors refuse to give out $20s and $10s, so all the cashiers are doing $100 cashback in $5 bills.
Stay on top of your courtesy clerks. Make sure they're bouncing between checkstands while they're upfront and actually doing stuff when they're not. Try to keep things fair, though, so you don't have one person doing all the bathroom checks and one person doing all the carts all day. Shake things up so they don't get burned out.
Depending on your management and whether or not corporate is doing an inspection you'll want to put pressure on your cashiers to do things when it's slow (mostly cleaning). Also, make sure the younger ones are talking to customers and not each other during orders.
1. Don't ever call people up from different departments.
2. Don't be on a power trip because you have a black vest.
Do these two things and you'll be better than all my store's supervisor.
This. Oh, and don't leech from the office clerks all the time for help with breaks and lunches. Just because there are 2 people in the service desk does NOT mean one of them needs to be on the floor the entire day.
1. Don't ever call people up from different departments.
2. Don't be on a power trip because you have a black vest.
Do these two things and you'll be better than all my store's supervisor.
#1 is wrong. You should call people up from other departments, but you should also be evenly distributing the load so that no one person is unable to do their own work. Everybody in the store has to give up like 10 minutes of their day to checking if it's managed right. It'll take you awhile to get the balance right, but it should be fairly obvious after a little while.
#2 is right though. Don't be the wimpy boss that no one listens to and don't be the ******* that yells at you for no reason.
1. Don't ever call people up from different departments.
2. Don't be on a power trip because you have a black vest.
Do these two things and you'll be better than all my store's supervisor.
#1 is wrong. You should call people up from other departments, but you should also be evenly distributing the load so that no one person is unable to do their own work. Everybody in the store has to give up like 10 minutes of their day to checking if it's managed right. It'll take you awhile to get the balance right, but it should be fairly obvious after a little while.
#2 is right though. Don't be the wimpy boss that no one listens to and don't be the ******* that yells at you for no reason.
The thing about number one is that almost everyone on here work in a store/division that forbids service departments from being called up to help. That only leaves Drug GM, Grocery, and Produce.
Produce is already busy with their crap, especially nowadays when most of the day clerks are the ones who slice fruit to keep the display filled (and are bitched at if, God forbid, a customer can't find a package of sliced melons).
There's plenty of store like mine when there's only one grocery person during the day. What's he supposed to do, drop everything and head up front every 10-20 minutes? What about the stuff he's supposed to get done?
Same goes for Drug GM. They'll have two people at max working, having to keep up with all of the useless shippers being sent as well as having to help make displays.
Add on the fact that management/corporate LOVES to cut hours/manpower.
Overall, I wouldn't say "Don't ever call people up", but more like "make sure you schedule enough people to cover whatever shifts coincide with the rush periods so you won't have to call for help as often as you need to".
EDIT:
My store's grocery manager has expressly forbid any grocery clerk from coming up and helping, citing the fact that ****'s not getting done at the back. And he's right. Management knows he's right as well since they've never called grocery up again. They ended up ultimately hiring more front end people.
-- Edited by NutritionWhore on Friday 2nd of May 2014 11:00:58 PM
You don't know how to do a refund huh? Sounds like ur qualified to be a store manager in my district.
Here's my advice : Don't be an a$$hole.
Perhaps you should take that advice yourself.
I remember you from my Anon days. You're the one who'd put your trashy two-cents in (which I'd dare say are worth less) with some mundane and trivial remarks not worth the pixels you're using up. I mean, come on, with things like "I used to give like 1000% but now I only give like 73% because they always want more", don't be surprised if people think low of ya.
Actually, you sound like how I expect someone from management would talk. Would you be happen to be Dave Dillon or Bill Breetz?
they should've given you a copy of best practices or be able to find one at the service desk but this is kroger so you'll have to fight to learn anything and some of that is going to be wrong.
don't be lazy, document everything, cover your own butt.
in my division if it's under $10 just do the refund, if it's under $20 you're supposed to get a second supervisor to co-sign, over $20 and management is supposed to OK it before you proceed. They can OK over the phone but need to sign off on it before you leave or they do. returns with receipt goes with how they paid so credit card goes on credit card, cash gets cash, ebt on ebt. never refund wic, tobacco or alcohol. no receipt gets a gift card.
for under $10 customer signs nothing, for over $10, they fill out the refund slip, for $20+ you should get their ID too. it's a good practice to write down the transaction # from any receipt they present if they won't let you keep it. always mark their receipts so it's clear something was refunded. be neat and keep your paperwork in order. it's kept on file in case loss prevention wants to look either at you or at a pattern of returns that could be organized retail crime.
You don't know how to do a refund huh? Sounds like ur qualified to be a store manager in my district.
Here's my advice : Don't be an a$$hole.
Perhaps you should take that advice yourself.
I remember you from my Anon days. You're the one who'd put your trashy two-cents in (which I'd dare say are worth less) with some mundane and trivial remarks not worth the pixels you're using up. I mean, come on, with things like "I used to give like 1000% but now I only give like 73% because they always want more", don't be surprised if people think low of ya.
Actually, you sound like how I expect someone from management would talk. Would you be happen to be Dave Dillon or Bill Breetz?
Yeah, I'm sure it says "Nutrition Whore" on ur Birth Certificate right? Perhaps you should Google "Pot Calling the Kettle Black".
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