Our store is so busy that it's hard to play Where's Waldo with our corporate visitors... but I've been watching as have others, and have not spotted a drone yet.
I'm not looking forward to this at all. We just had a remodel so we are still learning where things are. I can see it now. "I'm not sure where the pickles are, let me ask. Oh they don't know either. Let's go find it together."
I did have someone who was looking at salsa ask me which was hotter, mild or medium. They were either a mystery shopper or a moron. I'm leaning towards moron.
I am sooOOoo failing this mystery shopper. I have social anxiety, so i'll probably be hiding behind pallets, boxes, and six wheelers, while he/she is desperately trying to make eye contact fail!
Yeah this is totally doomed. I failed a mystery shop because I made the mistake of going to help someone else instead of talking to the mystery shopper who was already behind helped. Wonder what happens next.
They can do what they want to me. I don't care any more. I'm taken advantage of too much and paid too little to put up with this. I tried to speak to every customer one day and lost my voice.
I'm going to fail it too. Because I don't stop and talk to EVERY single person. We already had our mystery shopper and I don't think I was there when it happened. But they call you out on the report. -_-
Four people failed our first Customer Connection shop. Names were indeed mentioned in the report and the report broke down what each employee did right and what each employee "failed" to do. While all the employees acknowledged the mystery shopper, smiled and assisted in telling the mystery shopper where a particular item was, that wasn't enough. One of the employees works one in one of the service departments, and she was the only one there at the time, yet she failed because she didn't walk the mystery shopper over to where the product he/she was in "search" and instead said, "aisle #, about halfway down, left hand side, near the..." but that apparently wasn't "enough" by Kroger "standards". Also, because she didn't walk the mystery shopper to the item, she automatically failed the "engagement" part where you're supposed to make all kinds of small talk and recipe/item recommendations along the way. So yeah, for anyone here that's wondering... yes, if you pass/fail a Customer Connection shop, your name does appear in a surprisingly detailed report that ends up in the hands of store management and department heads.
Kroger sucks. We all knew that before, but now, Kroger has become an even worse place to work.
-- Edited by GenesisOne on Monday 14th of July 2014 12:54:13 PM
I failed it, but, the only thing written in the report was that I didn't assist, acknowledge, and appreciate the customer. What time did it occur? No one knows. What exactly happened? No one knows. Was the mystery shopper just a liar? No one knows.
Our entire department failed. Mind you we got shopped the holiday weekend and were slammed with patients in the pharmacy. I refuse to acknowledge someone who is merely walking by when I'm helping a customer. In my opinion, thats rude as hell and I won't treat our patients like that because of some ridiculous mystery shopper.
fail!
