Why is it that if we're off the clock, shopping, we get treated like second class customers?
I basically got ripped off today. We have this Buy 5 Save $5 mega event going on.
Pudding cake slices are included in the sale. They've been tagged as such, they've been scanned and have the little symbol by it.
So I buy 5 of them today with some other stuff, thinking i'll get my $5 off like i'm supposed to. I check the receipt and nope sure enough it didn't give me the discount. It only gave me the 10% off employee discount. The receipt said I had 6 participating items (the cake slices + an 1/8th sheet cake for my dad's birthday) so i should have gotten $5 off.
I take it up front and the customer service lady's like OH THOSE AREN'T INCLUDED, IT'D MAKE THEM FREE. And i'm like, yeah, i realize that, but that's how it's been ringing up. She tells me I'm wrong, the store manager was up there and agreed with her, he's like the only items included on that are your top 20 (which is completely wrong) and he was like oh but if we find out that you're right we'll give you a refund.
Well I know i'm right because a coworker was even telling me this morning that our Scan Coordinator even mentioned it to her that the pudding cake slices would be free if someone bought 5 of them! But I didn't want to argue all day with the store manager. I'm just not going to hold my breath on getting my money back. He said they'd give a refund...yeah right like he's going to track me down to give me $5 for free.
I just feel like if I had been a regular customer they wouldn't have denied it to me like that. I mean, I know I'll make up this money with my discount but still. It just kind of bothered me because I know we've been labeling everything right.
Sometimes, it's worth not to use your Kroger card for the employee discount, especially if you can potentially get the item for free.
I avoided doing my "primary" shopping in the store I worked in. Since you're an employee they tend to treat you differently since you're supposedly "in on it".
I wasn't gonna have that though, so I'd be more than happy to help the other Kroger reach their sales goal by making my purchases with them.
I always do my shopping at another Kroger. Our Kroger is nasty, dead roaches by the breakroom, *barf*....If it's after work, I take my name badge off and go in a different store. People are always nice to me there.
I'm lucky in that there's another Kroger, a smaller and less crowded one at that, on my way home. My store manager angered me so bad recently that I will never shop in his store and turn my hard-earned money back over to him again. Good riddance. Hope all that penny pinching paid off, cause he's losing money from my retaliation, and quite a bit of it.
I would totally shop at a different store if he did that to me. Sounds like he's doing that because your a "employstomer" meaning your a customer who is an employee therefore get the displeasure of being treated differently. If a regular customer had that happen, they'd get a refund AND keep the said items. What's the difference? Money is money and everyone should be treated FAIRLY
The loaf cake slices are part of the buy 5 save $5 deal, not the pudding cake slices.
Then they need to fix that in SPA or however they do it because it's scanning with that little symbol, and it even is listed as a participating item on the receipt.
I don't have another store close by to me, the nearest one is about 30 miles away, so that option is out. If I lived in Dayton, I'd go to another store, but I'm out in the country.
I'm lucky in that there's another Kroger, a smaller and less crowded one at that, on my way home. My store manager angered me so bad recently that I will never shop in his store and turn my hard-earned money back over to him again. Good riddance. Hope all that penny pinching paid off, cause he's losing money from my retaliation, and quite a bit of it.
Speak up with your wallet!!
What's funny is taking your money to another Kroger is actually WORSE for your store than going to Walmart or Super Target. Cause corporate wants to know your district rank. If you lose market share, yea that's bad. But if you lose market share AND drop in distict rank, that's nearly lethal. Know that your store might become a 'focus store', which would mean people from corporate dragging their feet around telling you what you're doing wrong. You would not BELIEVE how many (SALARIED) positions corporate has made up.
