2) You're nothing but a checker - what do you know about anything? (I have a Bachelor's Degree with a 3.4 average - just stuck at Kroger because there aren't any jobs in my field)
"the price is off by 15 cents.. i get it for free right?"
we now just put in the policy that it has to be under 5$ for scan right.
we use to have this dude that would take a pic of every single tag for the items he was going to buy and match it to our system. apparently he did this every time he shopped. he got a big crisco oil jug that was like $10.50 but the tag said $10.30 so we had to give it to him cause the tag was old (he knew it too).
Old married couple this morning,
husband "how are you doing today"
wife "leave her alone she obviously doesn't want to be working"
I had my head down trying to open a box of bagged salads so I didn't have time to look up and smile before the wife spoke... I was just like "um I'm fine... How are you" and they walked away...
"Hey *Tiger,* hows the weather?" Every. Damned. Time. He's there. It's like I want to say "you tell me, your outside with me."
"Hey, *Tiger,* run to any Pandas lately?" (Ah hahha... No!)
Seriously, when I hear those two comments I just want to say, "I don't give a damn about the weather, and I haven't run into no pandas either!!" And I just might say that when I'm off the clock and not in uniform.
"the price is off by 15 cents.. i get it for free right?"
we now just put in the policy that it has to be under 5$ for scan right.
we use to have this dude that would take a pic of every single tag for the items he was going to buy and match it to our system. apparently he did this every time he shopped. he got a big crisco oil jug that was like $10.50 but the tag said $10.30 so we had to give it to him cause the tag was old (he knew it too).
i'm glad we changed it to under 5$
Y'all are lucky. Ours are posted on every register that the item will be free if it doesn't match what the shelf says. We can't change/alter/amend it.
However, what we COULD do was NOT mention the policy, and the default action would be to just change the price to what the shelf says. Only when the customer brings up our scan right policy do we give the item away.
What kills us with the scan right guarantee are those valuable GM items that often get neglected. We have a $25 cap on our policy (yes, officially), and if an item that's marked as $24.99 rings up for more, we have to give it to them for free.
I'm amazed there aren't more people who try to take advantage of us. I should also say that newer cashiers can be tricked by swiping an old shelf tag, come back weeks later to see if the prices went up, and then use it to their advantage.
And on topic:
*customer sets down reuasble bags*
Halfway through bagging customer's items using their own bags: "Oh, don't forget that I have bags!"
WELL DAMN LADY, WHAT THE HELL DO YOU THINK I'VE BEEN USING FOR FIVE MINUTES?!
"Well, I've been watching redtube between customers, so... The first one!"
NutritionWhore wrote:
Anonymous wrote:
"the price is off by 15 cents.. i get it for free right?"
we now just put in the policy that it has to be under 5$ for scan right.
we use to have this dude that would take a pic of every single tag for the items he was going to buy and match it to our system. apparently he did this every time he shopped. he got a big crisco oil jug that was like $10.50 but the tag said $10.30 so we had to give it to him cause the tag was old (he knew it too).
i'm glad we changed it to under 5$
Y'all are lucky. Ours are posted on every register that the item will be free if it doesn't match what the shelf says. We can't change/alter/amend it.
However, what we COULD do was NOT mention the policy, and the default action would be to just change the price to what the shelf says. Only when the customer brings up our scan right policy do we give the item away.
What kills us with the scan right guarantee are those valuable GM items that often get neglected. We have a $25 cap on our policy (yes, officially), and if an item that's marked as $24.99 rings up for more, we have to give it to them for free.
I'm amazed there aren't more people who try to take advantage of us. I should also say that newer cashiers can be tricked by swiping an old shelf tag, come back weeks later to see if the prices went up, and then use it to their advantage.
And on topic:
*customer sets down reuasble bags*
Halfway through bagging customer's items using their own bags: "Oh, don't forget that I have bags!"
WELL DAMN LADY, WHAT THE HELL DO YOU THINK I'VE BEEN USING FOR FIVE MINUTES?!
You may not be able to change those policies at the store level, but as they are set by the division, they do occasionally change. My division will eventually be changing to a "no free items" policy, tho that was supposed to have happened already.
"the price is off by 15 cents.. i get it for free right?"
we now just put in the policy that it has to be under 5$ for scan right.
we use to have this dude that would take a pic of every single tag for the items he was going to buy and match it to our system. apparently he did this every time he shopped. he got a big crisco oil jug that was like $10.50 but the tag said $10.30 so we had to give it to him cause the tag was old (he knew it too).
i'm glad we changed it to under 5$
Y'all are lucky. Ours are posted on every register that the item will be free if it doesn't match what the shelf says. We can't change/alter/amend it.
However, what we COULD do was NOT mention the policy, and the default action would be to just change the price to what the shelf says. Only when the customer brings up our scan right policy do we give the item away.
What kills us with the scan right guarantee are those valuable GM items that often get neglected. We have a $25 cap on our policy (yes, officially), and if an item that's marked as $24.99 rings up for more, we have to give it to them for free.
I'm amazed there aren't more people who try to take advantage of us. I should also say that newer cashiers can be tricked by swiping an old shelf tag, come back weeks later to see if the prices went up, and then use it to their advantage.
And on topic:
*customer sets down reuasble bags*
Halfway through bagging customer's items using their own bags: "Oh, don't forget that I have bags!"
WELL DAMN LADY, WHAT THE HELL DO YOU THINK I'VE BEEN USING FOR FIVE MINUTES?!
OMG -- those damned nasty reusable bags!! I had a guy come through my line with one full of cat food -- I poured them out on the belt, and I swear on the BIBLE -- mouse turds came out of that bag!!
"i see you got your gloves and long sleeves on. you need 'em in here."
"can you check in the back?"
"this says ten for ten, do i have to buy ten to get the lower price or can i just buy one?"
"i was in here the other day and you had it!"
"can you reach that for me?" (i'm no Shaquille O'Neal), and on and and on... i could write a book.
but best of all is all the is crap they tell you about smiling and speaking to everyone... and half the time when you do the people act like how dare you, a lowly kroger bot, talk to me attitude.
Ha, my favorite was "slow down." As a courtesy clerk I am expected to be a hideous combination of Stretch Armstrong, an octopus and the RoadRunner from the Looney Toons cartoons.
I can *never* slow down at my job especially when we have six or seven lanes open and I'm one of the sadly chosen few who are expected to 'bounce'. I barely even acknowledge the customer these days with a 'have a good X' because by the time I get their groceries into their cart I have more coming down the belt from the person behind them.
^What about "Why didn't you guys order enough?" Like they don't get the concept of the warehouse not sending it to you, despite however much you order...
*Customer complains about something and there's nothing we can do about it.*
"Walmart's just down the street, you know!"
My (silent) reaction?
"Ok...ay... so what are you doing here, then? Kindly go terrorize the employees at Walmart for a change. Thank you."
We once, I'm not kidding you, had a middle age lady screaming and yelling up and down the front end because there were no carts inside. A bunch of us and a co-manager had just gone out to do a cart round-up, and she's making a scene because we don't have any carts. Then, she comes out to the parking lot and starts screaming the same thing. Um... it's like ten feet maybe from the first cart corral and the entrance... it's not that much of a walk, lady, and it's not the end of the world that you have to walk back out into the parking lot to get a cart. Maybe you should have grabbed one of the HUNDREDS of carts that you walked on past on your way in, you know, like some other customers do when they see it's busy. But, you know, that would make too much sense. No, yell like a lunatic in front of people inside and outside of the store. Yeah, that's the rational thing to do.
It's also nice when I say "Hello, how you doing today?" to everyone who walks by (I'm usually Self-Checkout cashier) and they don't even say "hello" back and just continue walking.
Lady is asking if we have another bottle of vitamins for some deal. I go in the back and look and there isnt any. I tell her we dont have anymore, she ask if they will give it to her for half off. In my head i am saying ,"no if you dont have two you arent getting the deal." Before i could reply she says she ask someone on the front end and left.
I can't believe no one has said it... the classic...
"You look bored, let me give you something to do!"
God, I used to be able to muster a laugh. Now I just blankly say, "Yeah" and go on with my "did you bring bags today, do you have a rewards card" spiel.
And then of course there is
"ARE YOU OPEN?"
For God's sake! YES I AM OPEN! Here I am, at a register, got my name tag on and a uniform, my light is on, YES of course I am mother flipping open!!! What, you think I would just stand here at a closed register???
