I am a assistant manager, and I'd like to say a few things:
Courtesy Clerks:
1. When we call you to bag, we mean now. Not when you feel like it. Yes, I know we all have jobs to do, and whe you may be busy, you need to remember CUSTOMER FIRST. Without them, you'd be unemployed. So unless you are on a break, off the clock, doing sweeps, helping a customer, please drop what you are doing and come up front. Please don't make us call and call then show up when you are no longer needed.
2. When we call you for perishable go backs, STOP WHAT YOU ARE DOING (go back wise) and add the perishables to your cart. yes it will add more, but not doing perishables leads to shrink, which leads to less hours for everyone. Also if a customer don't want said goods, (perishables and non perishables) it's ok to ask what's wrong with item(s) if they are ok, put them back, if not, do not ask why they brought them up. It is NOT our place to ask. Point is, they don't want them.
4. Do not huff and puff when we ask you if you want to start early or stay late. It's your choice to do so, but be warned, if you keep huffing and puffing, we will stop asking you if you want to start or stay over and ask someone who wants the extra time offered.
im not trying to sound like an ass, but I get tired of lazy employees that refuse to do their share. If I see an employee doing their job and I call them to bag, do lot service, or even check, I WILL NOT hold it against them for unfinished work being as I called them up front.
i WILL however get upset if they do not come up when called and I find that they are doing a task that could have waited. FEM, store management, and assistant managers call for a reason. Rather than ignore, come up and check it out.
I am an assistant manager, and I'd like to say a few things regarding courtesy clerks:
1. When we call you to bag, we mean now. Not when you feel like it. Yes, I know we all have jobs to do.While you may be busy, remember our"CUSTOMER FIRST" policy. Without them, you'd be unemployed. So unless you are on a break, off the clock, doing sweeps, or helping a customer, please stop what you are doing and come up front. Please don't make us call a few times then show up when you are no longer needed.
2. When we call you for perishable go backs, STOP WHAT YOU ARE DOING (go back wise [dafuq?]) and add the perishables to your cart. Yes it will add more [More of what? Your mother's dead weight?], but not doing perishables [You sir must have a sick mind to expect courtesy clerks to "do" perishables. Keep your heretic, disgusting, and offending fetishes to yourself.] leads to shrink, which leads to less hours for everyone. Also if a customer doesn't want said items, (perishables or non perishables) it's ok to ask what's wrong with the item(s).If they are ok, put them back, if not, do not ask why they brought them up. It is NOT our place to ask. Point is, they don't want them. [What? Put the customers back in the freezer aisle? How the hell did you become assistant manager? Touching a customer can be assault, you imbecile.]
4. Do not huff and puff when we ask you if you want to start early or stay late. It's your choice to do so, but be warned, if you keep huffing and puffing, we will stop asking you if you want to start or stay over and ask someone who wants the extra time offered. [Well if you and the rest of your despotic "colleagues" stop using retaliatory tactics to leave the clerks no choice but to stay (like exactly what you've just outlined), then perhaps they'd warm up to you. Better yet, if you'd actually do your job and schedule properly, you wouldn't have to ask other people to cover your ass and then blame them for any mistakes. What's that? Not enough hours? Then isn't that YOUR PROBLEM and YOUR JOB, Mr. Assistant Manager?]
I'm not trying to sound like an ass, but I get tired of lazy employees that refuse to do their share. If I see an employee doing their job and I call them to bag, do lot service, or even check, I WILL NOT hold it against them for unfinished work being as I called them up front. [We in this forum are also tired of lazy assistant managers. Talk about the pot calling the kettle black.]
I WILL however get upset if they do not come up when called and find that they are doing a task that could have waited. FEM, store management, and assistant managers call for a reason. Rather than ignore, come up and check it out. [Or, schedule people properly so they won't have to do twice the work for a single wage. Then again, it IS business after all, eh? I heard you get a bonus for the least amount of hours used.]
This would've gone by quicker if I graded with my marker and paper. Also doesn't help that this forum has not strikethrough function in the text editor.
Also, that title. It's why assistant managers are looked at with disdain. You're not trying to be an ass, you're just a douche in a power trip.
I am a assistant manager, and I'd like to say a few things:
Would any of them involve the use of the word "thank you" or "good job"? Because if not, you can stop right now.
Courtesy Clerks:
1. When we call you to bag, we mean now. Not when you feel like it. Yes, I know we all have jobs to do, and whe you may be busy, you need to remember CUSTOMER FIRST.
Hey jackass, sometimes us lowly courtesy clerks DO have other things to take care of at the moment. I've had several times where they have called me to the front BY NAME over the PA system and I have been helping a customer at an aisle who has asked me to find something, or where I might find something. Not only does Kroger encourage this, but they practically mandate it. And, since I as a lowly courtesy clerk am not given a radio, I have no way to tell those paging me or those wanting me up front what is going on. Kroger would frown upon me walking away from the customer. So it is a damned if you do damned if you don't. I have thought of taking out my cell phone, calling the store, getting customer service, and telling them to tell those who paged, but I have learned the phone is rarely answered at my store so the odds are not in my favor. While it would amuse me to do so, and I would technically be justified (since I would have no other means of communication to Front End), I wouldn't want to stand there with a customer for four minutes waiting for a phone to be answered less than 100 feet away.
Oh, and about "CUSTOMER FIRST?" How about you as an assistant manager try to F##KING SCHEDULE ENOUGH HOURS so that there are enough courtesy clerks on staff? I mean, you ARE saying "customer first" and if there are not enough courtesy clerks to bag at the time, well, isn't that going against what you are pushing? Then there is the idea of going to someone like yourself as a courtesy clerk saying "Hey, we / I need some help out on the parking lot, we have few carts if any at all in the foyer and one person can't cut it at the moment" and getting a response such as "Well, we need baggers." Yea you DO need baggers, but what are your customers going to put their groceries in, hmmm? At my store when we get this ridiculous scenario it is ALWAYS a higher up manager who has to tell the Front End Floor Supervisor(s) at the time to send out additional courtesy clerk(s) for help. ALWAYS.
You claim you are an assistant manager, have you ever even BEEN in Front End? It's like working at a bank as a teller and people getting frustrated because the line is long, or working at say McDonalds or Burger King and always having to rush because god forbid the customer wait more than two seconds for their $100 order.
Don't even get me started on customers bagging their own groceries, I won't go there, it will take forever.
Without them, you'd be unemployed.
......and so would you. And without our help as courtesy clerks, YOUR job would be a lot more difficult, customers may get tired of bagging their own groceries or seeing us courtesy clerks covered in sweat from the parking lot or looking tired due to the ridiculous shifts, and YOU would be unemployed.
So unless you are on a break, off the clock, doing sweeps, helping a customer, please drop what you are doing and come up front. Please don't make us call and call then show up when you are no longer needed.
That's the way life works, sweetie. I had a dryer go bad on me. Guy came over from Facebook who lived local to look at it. Told me if I ordered the part he'd fix it no charge. Part arrived. He never showed. I waited two days. Finally did it on my own although it took several hours. Sometimes life isn't pretty. At Kroger, it's usually ugly.
2. When we call you for perishable go backs, STOP WHAT YOU ARE DOING (go back wise) and add the perishables to your cart. yes it will add more, but not doing perishables leads to shrink, which leads to less hours for everyone. Also if a customer don't want said goods, (perishables and non perishables) it's ok to ask what's wrong with item(s) if they are ok, put them back, if not, do not ask why they brought them up. It is NOT our place to ask. Point is, they don't want them.
I don't know what Miracle Store(tm) you work at but at my store since Front End rarely has the staff or time to get gobacks we have an average of five carts for it. I have seen my Front End Manager, whom whines to me about putting empty bag boxes on the bottom of these carts, walk up and dump a whole black carry case into a cart then walk away. And then she complains when the carts are full. At my store Gobacks are a myth to courtesy clerks and now are usually handled at night by one of the Uscan persons who has closed up shop. Or a cashier if needed. Only rarely do they pull a courtesy clerk to do it and never during the day unless that person was called specifically for it. And yes, you CAN ask a customer why they did not want an item if the item is okay. Because maybe that feedback will help your store, or help the item, or something similar. Like if you repeatedly have to take back meat items because of price. Things like that. I don't know where you are going with that one but it sounds ridiculous to me.
4. Do not huff and puff when we ask you if you want to start early or stay late. It's your choice to do so, but be warned, if you keep huffing and puffing, we will stop asking you if you want to start or stay over and ask someone who wants the extra time offered.
The thing is, we lowly courtesy clerks do have lives and do have plans around the insane schedules created by the Kroger computers. I personally have a shut in family member to work around. I can't just say "sure" and then come in two hours later at home.
im not trying to sound like an ass,
Too late.
but I get tired of lazy employees that refuse to do their share. If I see an employee doing their job and I call them to bag, do lot service, or even check, I WILL NOT hold it against them for unfinished work being as I called them up front.
You are a rarity then because this is common in Kroger. One department gets called to help Front End because Front End couldn't or doesn't have enough hours and then all of a sudden those other departments are getting flack for taking their time or not finishing. And all because Front End is one of THE worst departments in all of Krogerdom.
i WILL however get upset if they do not come up when called and I find that they are doing a task that could have waited. FEM, store management, and assistant managers call for a reason. Rather than ignore, come up and check it out.
How about this. How about you say "thank you" next time the rush is over with and we lowly courtesy clerks decide to do or at least think about what you are asking because you are actually appearing to appreciate the hard work we do in the store.
Im glad I don't deal with the front end anymore. Me, me, me, now, now, now. What happens when you get called for something? Im betting you're not johnny on the spot. Call the desk, call 2625, Im busy. Coinstar crapped out on somebody (who probably dumped their life savings into it) and FES took ten minutes to show up. Be a good example. Thats where kroger struggles with management.
Gee thanks Assistant Manager, but maybe you should direct your tirade towards those employees working in the squalor and oppression of your tyrannical regime, rather than us pretending this is like some proper advice applicable to all clerks everywhere.
I am an assistant manager, and I'd like to say a few things regarding courtesy clerks:
1. When we call you to bag, we mean now. Not when you feel like it. Yes, I know we all have jobs to do.While you may be busy, remember our"CUSTOMER FIRST" policy. Without them, you'd be unemployed. So unless you are on a break, off the clock, doing sweeps, or helping a customer, please stop what you are doing and come up front. Please don't make us call a few times then show up when you are no longer needed.
2. When we call you for perishable go backs, STOP WHAT YOU ARE DOING (go back wise [dafuq?]) and add the perishables to your cart. Yes it will add more [More of what? Your mother's dead weight?], but not doing perishables [You sir must have a sick mind to expect courtesy clerks to "do" perishables. Keep your heretic, disgusting, and offending fetishes to yourself.] leads to shrink, which leads to less hours for everyone. Also if a customer doesn't want said items, (perishables or non perishables) it's ok to ask what's wrong with the item(s).If they are ok, put them back, if not, do not ask why they brought them up. It is NOT our place to ask. Point is, they don't want them. [What? Put the customers back in the freezer aisle? How the hell did you become assistant manager? Touching a customer can be assault, you imbecile.]
4. Do not huff and puff when we ask you if you want to start early or stay late. It's your choice to do so, but be warned, if you keep huffing and puffing, we will stop asking you if you want to start or stay over and ask someone who wants the extra time offered. [Well if you and the rest of your despotic "colleagues" stop using retaliatory tactics to leave the clerks no choice but to stay (like exactly what you've just outlined), then perhaps they'd warm up to you. Better yet, if you'd actually do your job and schedule properly, you wouldn't have to ask other people to cover your ass and then blame them for any mistakes. What's that? Not enough hours? Then isn't that YOUR PROBLEM and YOUR JOB, Mr. Assistant Manager?]
I'm not trying to sound like an ass, but I get tired of lazy employees that refuse to do their share. If I see an employee doing their job and I call them to bag, do lot service, or even check, I WILL NOT hold it against them for unfinished work being as I called them up front. [We in this forum are also tired of lazy assistant managers. Talk about the pot calling the kettle black.]
I WILL however get upset if they do not come up when called and find that they are doing a task that could have waited. FEM, store management, and assistant managers call for a reason. Rather than ignore, come up and check it out. [Or, schedule people properly so they won't have to do twice the work for a single wage. Then again, it IS business after all, eh? I heard you get a bonus for the least amount of hours used.]
This would've gone by quicker if I graded with my marker and paper. Also doesn't help that this forum has not strikethrough function in the text editor.
Also, that title. It's why assistant managers are looked at with disdain. You're not trying to be an ass, you're just a douche in a power trip.
Go die in a ditch, Assistant Manager.
#1. You are NOT my highschool/elementary school teacher. That bring said, I do NOT need my "paper" graded as such.
2. I'm not being a douche. YOU try and call employees up to the front that REFUSE to respond after calling them NUMEROUS times.
3. We do schedule to the best of our abilities. We are given a set amount of hours that we must adhere by
finally, in conclusion,
I am NOT lazy!! I have NO problem getting carts, bagging, sweeping, and help stock the shelves. Even go backs. I have done so many times to help out fellow employees when we have been slow.
and why say YOU...YOUR mother's dead weight (not my mother's) in go backs.
And I NEVER said touching a customer, or putting them back in a freezer you damned fool.
am I being an ass? Perhaps. But YOU sir/Madame are being disrespectful. I am speaking this way because I am off the clock and on my own time.
So even off the clock and on your own time, you want to lecture your subordinates? Well, the good news is that since they're not here, you're not wasting their time.
I am an assistant manager as well, and you are coming off as a douche. but I can tell you, a simple Thank You goes a long way. Yes, I know hours are short. But you have to take in consideration, that in their way up front, they can and do in fact, get stopped by customers. But being rude to your subordinates is uncalled for. I worked my way up from bagger to management position, and I STILL treat my subordinates with respect. Because I know what they go through. As a bagger, I was once stopped by 15 customers back to back on my way up front to answer a call. By the time I got up there, I was no longer needed. So rather then go off on a tirade about how they need to answer when called, why don't YOU find out why the baggers come up. Maybe they are helping a customer.
If you are an assistant store management, you are a salaried employee of the Kroger Co. You are never truly off the clock.
You come to a forum to throw up your tirade against courtesy clerks. Do you barf your aggression to your store manager or district management? I doubt it.
Management has all of these computers and technology telling them what to do instead of using the technology to think for themselves. Don't send a clerk to do gobacks if in 30 seconds you will call them to bag. Think ahead.
Did you come up through the ranks of Kroger or are you a fresh from college manager? Experience will always trump textbook and HQ based decisions. Learn from your people. And they can learn from you.
Oh, and here's a bit of advice for you Mr. Assistant Manager. Don't, under any circumstance, go to your subordinates and chide, admonish or in any other way make them look bad in front of the customers. If you must admonish an employee for something they did wrong, either now or in recent past, then page them (if they're on a register) or tell them you need to speak to them when they get a moment. The admonishment can wait, the CUSTOMER cannot. And tell your front end supervisors to do the same. You look like an ass, the employee gets shamed and the customer sees all this and thinks we're all tools.
Well if I may chime in (again), I don't mind the original poster (OP) venting on this forum.
Lord knows I have done it many times myself.
I think it was just the way the OP came across and how he or she wrote the post which frustrated other readers.
Maybe the phrasing could have been better, but I know I originally came here because I realized that this company stinks internally.
That's what many of us are here for, at least. I can't fault the OP for making the post that he or she did. Just the 'tone' of it.
I won't edit my original response, but will apologize if I came across as too direct.
The one thing that Mr Assistant Manager needs to learn is that Clerks are not his bitches. They are there to work and not be pulled in 40 different directions, at one time, by a manager who loves to micromanage EVERYTHING.
As an assistant manager you are not allowed to do the work of union employees. Stop pushing carts, stocking shelves and go help your supervisors deal with customers. Run the service desk or something and get off the backs of your CCs.
If you're having to do grunt work then tell corporate they aren't giving you enough hours to get the job done. Deal with the go between of your HR people and the corporate overlords
GET OUT OF THE EMPLOYEES FACES.
__________________
Would you like fries with th... I mean, your milk in a bag?
As an assistant manager you are not allowed to do the work of union employees. Stop pushing carts, stocking shelves and go help your supervisors deal with customers. Run the service desk or something and get off the backs of your CCs.
If you're having to do grunt work then tell corporate they aren't giving you enough hours to get the job done. Deal with the go between of your HR people and the corporate overlords
--------
Depends on the contract but for the most part they should not be stocking produce and perishables. In ATL they are allowed to do a couple of end cap displays, that's all. They need to be hiring hourlies if they spends hours a week on a register.
As somebody at the desk, please dear lord do not send me a manager to help. Most have self preservation enough to stay away. Seen them get frustrated and just hand out random money, ended up with piles of unsold misprint lotto tickets, instant tickets just disappear, get scammed by ridiculous people... it's loads of fun.
The one thing that Mr Assistant Manager needs to learn is that Clerks are not his bitches. They are there to work and not be pulled in 40 different directions, at one time, by a manager who loves to micromanage EVERYTHING.
Sometimes it's not the AM. I have had a U-scan clerk ask me to take something frozen back, a cashier ask me for a price check and I am stuck bagging -- all at the same time. Seriously. I have had U-scan clerks get mad at me for telling them I can't take an item back. If asked why I tell them I can't get away from bagging due to being so busy. Couple of months ago, tried to take eggs back, my FE Floor Sup got on to me for it because I would be getting away from bagging.
They expect me as a courtesy clerk to be a damn hybrid of Stretch Armstrong, an octopus, Sonic the Hedgehog and the Thing from Fantastic Four.
I am a assistant manager, and I'd like to say a few things:
Courtesy Clerks:
1. When we call you to bag, we mean now. Not when you feel like it. Yes, I know we all have jobs to do, and whe you may be busy, you need to remember CUSTOMER FIRST. Without them, you'd be unemployed. So unless you are on a break, off the clock, doing sweeps, helping a customer, please drop what you are doing and come up front. Please don't make us call and call then show up when you are no longer needed.
2. When we call you for perishable go backs, STOP WHAT YOU ARE DOING (go back wise) and add the perishables to your cart. yes it will add more, but not doing perishables leads to shrink, which leads to less hours for everyone. Also if a customer don't want said goods, (perishables and non perishables) it's ok to ask what's wrong with item(s) if they are ok, put them back, if not, do not ask why they brought them up. It is NOT our place to ask. Point is, they don't want them.
4. Do not huff and puff when we ask you if you want to start early or stay late. It's your choice to do so, but be warned, if you keep huffing and puffing, we will stop asking you if you want to start or stay over and ask someone who wants the extra time offered.
im not trying to sound like an ass, but I get tired of lazy employees that refuse to do their share. If I see an employee doing their job and I call them to bag, do lot service, or even check, I WILL NOT hold it against them for unfinished work being as I called them up front.
i WILL however get upset if they do not come up when called and I find that they are doing a task that could have waited. FEM, store management, and assistant managers call for a reason. Rather than ignore, come up and check it out.
Ok this reply here is coming from an ex-employee who was a bagger.
1. Those things you listed are many of the things the baggers are doing when you call them. I know whenever I was called I was usually either a. getting carts, b. helping a customer, c. either in the middle of or almost done with a floor sweep, d. on break, e. doing gobacks f. changing trash. g. doing a bathroom check. h. cleaning bathrooms. i. doing something else i was told to do. Some of these things could be stopped for a moment to go do something. But not all of them. Hell many times if I was in the bathroom doing a check or cleaning it, i couldn't hear them call me anyways. Especially if I was down there scrubbing a toilet. It is also a little hard to hear a call for either me or for baggers when I am outside doing carts. Though I admit I sometimes ignored it on the rare occasions I did hear it because carts needed done. Sometimes you have to prioritize. Running to the front every time they need you sometimes just isn't as high of a priority. Kroger needs to stop it crappy auto-schedule system and limiting hours employees can have. Kroger already has ****ty pay as it is and makes in lots of money. They could easily afford to pay more or give more hours. But they don't. Because of this there isn't always enough baggers or cashiers. Hell some baggers and cashiers don't even get their breaks until the last 15 mins of their shift. I was one of those it happened to. Another time I cut my break short so another bagger could fit his break in for his last 15 min. Hell there were many times I'd cut it a little short so either someone else could get theirs or I could help out because the store would suddenly get really busy. Managers always want to focus on the negative and ignore when you actually do a good job. I know their are lazy baggers. But most do come when called. Hell with one bagger we had there were times it was the only way to find him.
2. There isn't always time to take that back. Such as some of the rushes we had in Indiana just before some our snowstorms. Hell people even hear a chance of one and they rush in. When dealing with a rush, there just isn't always time to take back a perishable. I tried to when I could. But hell there were times I was busy bagging and someone from UScan would holler out for me to get it and I'd have to holler back that it would have to wait. Just because I was badly needed to bag. If we weren't busy and I wasn't doing anything that was really big, like a spill or something, I would take back perishables. Even our laziest baggers would do it when asked if there was time to do it.
4? I think you mean 3 here. I gotta wonder how you got to be a manager if you can't even count. As for us getting mad about asking to work extra. Many times it is asked on the spot. I got to where I didn't answer calls and usually wouldn't come in on a day off if asked. At least if it was for like day the very next day. If I was working and they asked me to stay over, I always said yes. If I knew a few days ahead of time when they were asking, I usually said yes. But for me I always have felt if your scheduled off you should have it off. Baggers do have lives outside of Kroger and make plans for those days sometimes. Yes sometimes people call in. But many times the issue comes from lack of proper scheduling. Some days they just didn't schedule enough baggers and it turned out to be busier then they expected. Hell one time I had an assistant manager ask me if I could work these one hours one day. But the thing is it would have apparently put me into some overtime bracket. Apparently (which i didn't know at first) if you worked more then 5 days a week, even part time it was considered overtime at our store. I was asked to work that 6th day and told if I wanted to work it I'd have to give up my overtime I was entitled to. Funny thing is I had worked 6 days before this point and never gotten any overtime. It is a wonder I was informed at all. Considering the lack of consideration on many occasions is it any wonder I didn't want to come in on days I had scheduled off? Also there were some days I would be scheduled until 11 or 11:30 pm and be expected to be back in around 7-8 am. I hated those days. Something else about my willingness to work though. I rarely called in. I would even work the shifts of other baggers (with permission) if they asked me to. Though one time one of the baggers who asked me didn't clear it with management. It wasn't entire his fault cause he tried to but no one seemed to have the time to listen to him when he was trying to talk to him about it. They were surprised to see me that day but they let me work.
To your most recent comment.
I get that some like to stand and do nothing. But also there were times when I was stuck having to do that. Not by choice usually. Rather it was because there weren't any other baggers around and if I left the front, the cashier would have no bagger at all. I was one of those baggers who didn't like to abandon the cashiers. What happens many times though when you have them go off and do other things is, it wasn't busy when they left the front. Many times they were told to go do other things. Bathroom checks are mandatory. Taking to boxes to the bale need done. Go backs also need done. If I took the initiate to go do something I would clear it with someone up front. The problem is things seem to not stay so busy so after standing for a while it is decided either by them or by someone else they need to go do something. But once they do, bam it gets busy again. Many times baggers are standing there because either they or someone elsewhere in the front decides they need to stay up there because it might get busy again. Many managers only see them standing there, they don't really know why. They immediately go into the negative. I had one ask me why I was just standing there. I explained that the one in charge up front a the time had told me to just stay there so they had someone up there. This was in the morning one day. Luckily this assistant manager was at least one of our more reasonable managers. He could be tough but he was also fair. I admit I hated when he was working sometimes. But he also would at least let us know when he thought we were doing a good job. Unlike other other assistant manager who pretended he was a nice manager when in fact he was a snake. If you sucked up to him and stuff, he didn't seem bad. But when your like me and don't suck up, he will turn on you the first chance he gets. Our store manager was one who could be fair but it also depended on the time of the day and her mood too. Though I usually didn't have any problems with her. Back to my point though. Many times these baggers can't go doing that other stuff because they don't have permission to. When they are finally able to, that is usually when things would get busy again. That was exactly how it was for me. The moment I get sent to do something else, it got busy again. You need to figure out which ones are really lazy and which ones are standing there because they can't go do anything. Don't just assume their standing their cause they are lazy.
People like you are just making Kroger a much worse place to work. Shouting demands at your workers and being downright bossy will not make you look professional. In fact, it makes you look like an ass. We all already have more than enough to deal with, we really don't need to add another aggressive bunch to the party.
As you can all see, if you haven't noticed already, this is what QueVision has done to Kroger. It has brainwashed many, many people and it just continues to get worse.
glad im anonymous cause I can tell you to go **** yourself. ;)
Do you realize how hard you guys make my stupid, easy, minimum wage job to be? Imagine you tell someone to go do a task like, I don't know, go-backs. When no one does the go backs for 3 days, they pile up into like, 6-7 carts at the front of the store. It takes one person at least an hour, 2 hours to make a dent in them. Especially when the carts are unorganized because "nobody gives a ****." So you say "Can you do go-backs?". I say sure. I grab a cart and literally ten minutes later, when i've barely pushed the cart across the store, "I NEED ALL COURTESY CLERKS TO THE FRONT..!!!" and then when i ignore this "ANONYMOUS I NEED YOU TO COME UP FRONT!!" This happens all day long so I only get to spend 10-15 minutes on any given task (bagging, carts, go-backs, sweep) and thus nothing ever gets done. Because you'll forget you ever gave me gobacks to do, and thus after the store slows down you'll say "can you do carts? or the sweep? or go bag some more?" This is very frustrating. I would do a good job on task #1 if you'd let me.
Yes, sometimes I don't hop around when I'm bagging. Yes, I know that makes you mad. But I honestly have problems paying attention. Especially if my job is really boring. I have to stay with the customer for the length of their check out (30sec-2min) and make sure all their stuff gets into their cart. Otherwise stuff gets left behind. And the customer gets mad and doesn't come back. That's important right? Also, sometimes the customer runs off without their things. If I can stay with the customer this won't happen. Sometimes I'm the only one bagging for 7+ lanes and you call "All CCs to the front." but I laugh to myself because I know I'm the only one. Why don't you guys hire more people if it's so important? Also, I'm not coming to the front when I'm on my break. Or on my lunch. No matter how many times you call.
Sometimes I will gladly stay late. Or come in early. Or come in on my days off. I make more money that way. However. sometimes I will say no. I reserve my right to say no for any reason. Maybe I'm not feeling well. I have a life outside the store you know. Maybe I don't want to work ten days in a row. You know, one day of work is worth about 30-50 dollars for me. I bet if that was true to you, you'd feel that your time off is sometimes worth more too. If you want me to work those hours. why not put them into the schedule? Then I can't complain. If its a problem why don't you hire more people?
Here's a hint: How about you treat your employees more like human beings and not like machines? You might get better results that way. I know I'd care more if I actually liked my job.
