You ever forget someone's coupons and/or s/he hands them to you after you already tendered him/her out and they look at you like you're a frickin criminal? Dude, it's like 80 cents savings. If you cared about your coupons so much maybe you could have mentioned them before I told you to swipe your card. You could walk around the parking lot and find that much in change on the ground!
The worst thing is when the customer screws up and doesn't follow the instructions on the coupon but demands the money off anyway.
If you forget to scan their coupons, you can fix the mistake at the register (at least at my store). I scan them alone in their own order, hit total, get the override keys, have the customer slide their card at the pin pad and hit the button for a card (or you can cash it out if they paid with cash) and the money is refunded to them. I'm not sure if this is allowed for cashiers alone so you might want to ask first, I work in money services at the service desk and occasionally run the floor so my supervisors allow me greater discretion than others.
I think our registers have the capability to do refunds, but no one has ever taught me how. So I just send them to customer service and they get all huffy and puffy about waiting in line.
We have a refund button and I know you scan the bottom of receipt. So you do that, and then just scan the coupons?
If you forget to scan their coupons, you can fix the mistake at the register (at least at my store). I scan them alone in their own order, hit total, get the override keys,... I'm not sure if this is allowed for cashiers alone so you might want to ask first, I work in money services at the service desk and occasionally run the floor so my supervisors allow me greater discretion than others.
You should know the answer to that question then. If you honestly don't know if cashiers can do it too, and that cashiers do not have override keys of their own, then just connect the two and two together.
Yes, refunds can be issued from registers, but you have to call a supervisor over to do it.
At our store only the main checker has the override. Next is management, then money service. So when we need to do a refund, we generally ask one of them. But to get the override, we have to answer their. "Questionnaire."
Who needs it?
Why is it needed?
What is it being used for?
Being as the card is tied into their employee log in number for checkstands, no one needs a 'lazy' employee taking the "easy way out" when the screen locks up for a reason