Is it me or all front end managers power hungry like the one at 439 in Ft Worth texas???? Now my issue is that the front end is understaffed and she keeps calling associates from other departments to cover her backside.......Now I work in a different department. If I wanted to sack groceries and cart retrival than I woul have applied for front end duties. All the time I am away from my department puts me behind then I get chewed out from my department manager for not getting things down. Now is it a thing I have to deal with or something I can fight???? Your thoughts
Is it me or all front end managers power hungry like the one at 439 in Ft Worth texas???? Now my issue is that the front end is understaffed and she keeps calling associates from other departments to cover her backside.......Now I work in a different department. If I wanted to sack groceries and cart retrival than I woul have applied for front end duties. All the time I am away from my department puts me behind then I get chewed out from my department manager for not getting things down. Now is it a thing I have to deal with or something I can fight???? Your thoughts
I ... am... TOTALLY GONNA VISIT YOU!!!!!!!
Nah, not all front end managers are power hungry. Though for most of them, being on their "bad side" doesn't always turn out well.
If you're getting chewed out by your department manager, tell him to take it up to the front end manager and the store manager. That's what I did when I used to work in Dairy and I'd constantly be called up to bag and run a register by both the FEM AND the store manager.
the front end supervisor has people yelling at them to keep the lines down, damn the rest of the store
the other night our produce person was on a register at least half her shift. we were down like 3 people and no one told our customers that people don't shop as much in january!
I blame most of it on the fact that Kroger relies so much on mathematics and computer guesses to get the job done.
Rather than have humans trained to scan for and work around that sort of thing.
It's basically a computer spits out what they want to see, a human glances over it, signs off and BOOM the crap hits the fan.
It makes me nostalgic for the days of the cash register and paper grocery bags--and I was born after those days!
Trust me. We don't like calling responders from other departments. We know it screws you over. We don't have a choice. It's part of the Kroger plan and comes from a lot higher up than the FES on duty.
Trust me. We don't like calling responders from other departments. We know it screws you over. We don't have a choice. It's part of the Kroger plan and comes from a lot higher up than the FES on duty.
Yeah, it's all a part of the new paradigm. Trying to get away with less.
Trust me. We don't like calling responders from other departments. We know it screws you over. We don't have a choice. It's part of the Kroger plan and comes from a lot higher up than the FES on duty.
Exactly. This is a labor resource management scheme hatched in Cincinnati at the corporate offices. THis is a company "best practice" and covered in an endless paper trail and training.
It makes sense if there's a rush but holy crap that's never "just" the case. Lots of stores are starved for help or are in a bad situation with limited availabilities so can't schedule to need up front. That's on management and they're supposed to communicate the hiring needs weekly.
Communicating the hiring needs does no good if those above them on the tier do not listen.
Then you have the fact that most people are smart enough to not want to do the Front End jobs for minimum wage.
"You were told your responsibilities when you were hired" is what I have heard when spoken to by management.
But what they don't tell you is about how gathering shopping carts will take place in 110 degrees or 10 degrees, rain, shine, snow.
How you will be asked by a Uscan clerk to take a cold item to 'goback' but you won't be able to get away from bagging for 30 minutes.
How gobacks will pile up because the night stockers will send the crap they find that doesn't belong up front, and that will combine with everything else you already have.
And you don't have enough staffing to have someone to take care of gobacks so either pull a courtesy clerk early in the morning or really late at night before 11 p.m. or call someone in the next day to do it for four to six hours.
And when shopping carts are low in the lobby that Front End Floor Supervisors will care more about bagging than sending out help. Which makes NO damn sense because what are your customers going to put their groceries IN to get to the register in the FIRST place?
And how price checks, returned items, will keep customers waiting in line.
How there will never be enough baggers scheduled.
How the cashiers can get flustered with $300 + orders.
All that for minimum wage.
We had one courtesy clerk who quit ten days later because he found a better, higher-paying job.
Oh and the hours will be shi-t because of Kroger's computer system being in charge of scheduling.
You want a nine to five job? Not on the front end.
Be prepared to work four hours one day, six the next, be off for the next two days and work 10 hours over three days after that.
Communicating the hiring needs does no good if those above them on the tier do not listen. Then you have the fact that most people are smart enough to not want to do the Front End jobs for minimum wage.
"You were told your responsibilities when you were hired" is what I have heard when spoken to by management. But what they don't tell you is about how gathering shopping carts will take place in 110 degrees or 10 degrees, rain, shine, snow. How you will be asked by a Uscan clerk to take a cold item to 'goback' but you won't be able to get away from bagging for 30 minutes. How gobacks will pile up because the night stockers will send the crap they find that doesn't belong up front, and that will combine with everything else you already have. And you don't have enough staffing to have someone to take care of gobacks so either pull a courtesy clerk early in the morning or really late at night before 11 p.m. or call someone in the next day to do it for four to six hours. And when shopping carts are low in the lobby that Front End Floor Supervisors will care more about bagging than sending out help. Which makes NO damn sense because what are your customers going to put their groceries IN to get to the register in the FIRST place? And how price checks, returned items, will keep customers waiting in line. How there will never be enough baggers scheduled. How the cashiers can get flustered with $300 + orders.
All that for minimum wage. We had one courtesy clerk who quit ten days later because he found a better, higher-paying job. Oh and the hours will be shi-t because of Kroger's computer system being in charge of scheduling. You want a nine to five job? Not on the front end. Be prepared to work four hours one day, six the next, be off for the next two days and work 10 hours over three days after that.
amazing.
Stop your bitching and start working. I worked on senior day (when it was one day a month), by myself, as a bagger for 2 hrs. I bagged, ran outside and pushed in as many carts as I can, jump back inside bagged, ran meat back and so forth...all this, and we never had anyone up front to help us or anything and never had a line backed up. Why? Because I worked, ya it was **** pay, by if you work, they will appreciate and try their best to help you with hours and anything else when needed. I went from 24 hrs usual, to about 40 and above. Suck it up and do your **** bitch
Your CSM has so many hours to schedule help and the computer is the one who decides where the hours go. Every department is the same way and supposedly each other department is allowed hours to "help" the front. Yes, it would be better if the front was just given those extra hours (although I'm sure everyone would not be happy about losing those "extra hours" from their departments). It just sucks all around. I just hope all the big shots enjoy their bonuses.
Stop your bitching and start working. I worked on senior day (when it was one day a month), by myself, as a bagger for 2 hrs. I bagged, ran outside and pushed in as many carts as I can, jump back inside bagged, ran meat back and so forth...all this, and we never had anyone up front to help us or anything and never had a line backed up. Why? Because I worked, ya it was **** pay, by if you work, they will appreciate and try their best to help you with hours and anything else when needed. I went from 24 hrs usual, to about 40 and above. Suck it up and do your **** bitch
I love you too anon. Let's share some .99 "Nathan's" hot dogs (which are about as Nathan's as Chinese food is Chinese food) and an .89 Gatorade sometime. Be sure to bring your Kroger card!
