Well, at least the people who make the "lot duty" schedule in the morning need to double-check things.
I work from 3-9. Arrive at 3. The 'lot schedule has our main entrance working by Employee A. But Employee A is on PAL and can not bring in carts. I volunteer (stupidly) to do the job, which is needed at that time because we are low in the main.
At 5 p.m. I am scheduled to officially be out there. ...With the same PAL person. I end up doing the entire 'lot on my own. Luckily we had slowed down.
At 7 p.m.? Another courtesy clerk is scheduled to do 'lot duty --- with Employee B who is our other PAL person. He ends up staying on one side. Thankfully we were slow enough to where the side he didn't work, the main lobby, had enough carts.
If we are going to keep this ridiculous program then I am going to make sure they don't keep putting PALs down on the list. This is doing exactly as I feared - taking courtesy clerks that we could use on our already strained Front End and throwing them outside for four hours.
One of the FES explained that when she looked at the list this morning of names that there should have been a star or asterisk by those two names, but wasn't. The star would supposedly mark them as PAL and thus away from actual 'lot duty scheduling. Now we have an actual PAL fill-out sheet naming names and times. Hopefully this doesn't happen again.
Like with most things Kroger, it was a total pain in the ass.
"Like with most things Kroger, it was a total pain in the ass."
I hate filling out the duty sheets because they don't always naturally fall with how scheduling is. One person for a few hours? Sure they can do lot and carts and customers can bag for themselves, right?
I've long thought this could just be automated via eschedule