"We Can Make It Right", thoughts?

Going 4011 · Guru

"We Can Make It Right", thoughts?

BagBoy · Guru

It doesn't work.

Bank of Australia · Veteran Member

This is the first I've heard of it. I did notice that on our registers there's now a "Make It Right" option you can choose when performing a price override. I thought rainchecks could always be transferred between stores though... We've always taken rainchecks from our next town over's Kroger store. Honestly, I don't think anyone at my store knows about this.

Date: Mar 6, 2015

I doubt it will last. It will bring in scammers who have no shame and will waste time. Its going to put more pressure on associates to make unreasonable customers happy. Glad I don't work the front end.

Date: Mar 6, 2015

This sounds like a nightmare. I already will go out of my way for customers if they're not jerks, so the addition of a whole new system to make me their price-change machine is making me a little reluctant. I'm just going to start referring everyone to customer service.

FrontEnd Trooper · Guru

Honestly I've been doing this all the time anyway.

DeltaGrocery · Guru

About the scammers, they say there will be checks and balances in this system, but I whole-heartedly agree this seems to be a scammers paradise and people will come in all the time just to find something you're out of and complain and get something else free. We'll see how it plays out though.

They are failing OSAT's so they're desperately trying to find a way to fix that. Even my store manager agrees that it does not seem like something that can last and/or be profitable.

Time will tell.

Anonymouse1 · Guru

lol. Someone already started giving refund on other store products years ago at my store. Every once in a while I would find a Meijer or walmart product stuck with ours.

And, once, I got a case of HEB salsa instead of the Kroger salsa. There isn't an HEB within 1000 miles of here. I knew what it was because I used to live in Texas. No one in the store even heard of HEB.

Lord_Uboat · Guru

"Oh no, I'm sorry my u-boat crossed your cart from 20 feet away. Here, have a free steak."

frillybob · Senior Member

Oh great. All the office staff has an hour of front end training next week. I hope it's not this. But I guess we already do all this stuff anyway so it doesn't matter.

Date: Mar 6, 2015

With all the stuff they're going to be giving away, they won't have any money left for employees' raises when new contracts come up. Perhaps that's their plan all along.

Date: Mar 6, 2015

Anonymous wrote:
With all the stuff they're going to be giving away, they won't have any money left for employees' raises when new contracts come up. Perhaps that's their plan all along.

Employees won't need a raise, they will have inside info on how to scam the company!

frillybob · Senior Member

Showed up today with an email about it. Yup it's here too!

Date: Mar 6, 2015

Kroger just doesn't get it. Give the employees more hours, hire more people, pay them better. Solves most of the above mentioned problems.

Going 4011 · Guru

Anonymous wrote:
With all the stuff they're going to be giving away, they won't have any money left for employees' raises when new contracts come up. Perhaps that's their plan all along.

I know right. Our manager literally told us that by keeping more money in-store (by doing substitutions over refunds, and appeasing upset customers by throwing free stuffs at them), we'd have more money for items like wage increases. We politely chuckled.

Going 4011 · Guru

Anonymous wrote:
I doubt it will last. It will bring in scammers who have no shame and will waste time. Its going to put more pressure on associates to make unreasonable customers happy. Glad I don't work the front end.

If you work other departments, this may impact you too, from what I understand other depts will be given stickers (like the markdown ones?) to place on items. So if you work Bakery, and someone's unhappy with a cake they ordered, you'd place a sticker saying "$5.00" or even "$0.00" on a cake, and give it to the customer, who would then take it through checkout and have the regular price overridden.

Date: Mar 6, 2015

Going 4011 wrote:
Anonymous wrote:
I doubt it will last. It will bring in scammers who have no shame and will waste time. Its going to put more pressure on associates to make unreasonable customers happy. Glad I don't work the front end.

If you work other departments, this may impact you too, from what I understand other depts will be given stickers (like the markdown ones?) to place on items. So if you work Bakery, and someone's unhappy with a cake they ordered, you'd place a sticker saying "$5.00" or even "$0.00" on a cake, and give it to the customer, who would then take it through checkout and have the regular price overridden.

I can't believe they would be that dumb, but it aint my money.

Date: Mar 6, 2015

biggrin

This just makes me giggle. Screw em all. Guess I'll just start scamming the company till they go bankrupt. I'll tell all my friends and family to come and return random crap while I'm working. I'll return anything and everything BiotchEs. It's not like they'll know anyways... I'm done trying to police the returns and fake coupons. If kroger was really worried about it, they would fix the problem. Oh wellz!

Lord_Uboat · Guru

Going 4011 wrote:
Anonymous wrote:
I doubt it will last. It will bring in scammers who have no shame and will waste time. Its going to put more pressure on associates to make unreasonable customers happy. Glad I don't work the front end.

If you work other departments, this may impact you too, from what I understand other depts will be given stickers (like the markdown ones?) to place on items. So if you work Bakery, and someone's unhappy with a cake they ordered, you'd place a sticker saying "$5.00" or even "$0.00" on a cake, and give it to the customer, who would then take it through checkout and have the regular price overridden.

It'd never work in the ghetto stores. "You spelled Latoya wrong! The 4 is lowercase you dumbasses! Now give it to me for free!"

4hourrush · Guru

Could SO see that happening, in the store my former dept. head went to. I've never been in it but from what she told me, it's ghetto. They weren't doing anything right and it's just a mess. It's one of the Dayton stores.

NutritionWhore · Guru

I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!

Date: Mar 7, 2015

NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!

That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

NutritionWhore · Guru

Anonymous wrote:
NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!
That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

Cash! Which again, surprised me. I was expecting the Kroger gift card but nope. Cold, hard cash. Also, no form or receipt, so I can't leave ratings and whatnot.

This is actually frightening, guys.

Date: Mar 7, 2015

NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!

Did you make any money off the deal? Here's what I think some people will do. They'll go to one store and buy a name brand of something that's lower in price than it is at Kroger and then they'll return the item to Kroger and ask for their money back. A few cents here and a few cents there can add up.

Date: Mar 7, 2015

NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!
That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

Cash! Which again, surprised me. I was expecting the Kroger gift card but nope. Cold, hard cash. Also, no form or receipt, so I can't leave ratings and whatnot.

This is actually frightening, guys.

Then its just an attempt to get more people in the door. Nothing to be afraid of, some people at corporate who have never been in the real world are gonna be surprised when they see what happens. Shoplifters are going to be hitting kroger up. It won't last.

GenesisOne · Guru

Anonymous wrote:
NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!
That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

Cash! Which again, surprised me. I was expecting the Kroger gift card but nope. Cold, hard cash. Also, no form or receipt, so I can't leave ratings and whatnot.

This is actually frightening, guys.
Then its just an attempt to get more people in the door. Nothing to be afraid of, some people at corporate who have never been in the real world are gonna be surprised when they see what happens. Shoplifters are going to be hitting kroger up. It won't last.

This is why our raises are so poor, benefits dwindling... Kroger executives who are so out of touch with what makes sense and doesn't bouncing from one dumb new initiative to the next... all in the desperate hope that it will boost the weak OSAT scores and help "steal" customers from the competition, which, by the way, is getting stronger, growing in numbers and making more and more inroads (at least in my area). The end result? More harm than good, lucky if the the newest, biggest initiative breaks even or comes out slightly ahead, rather than being a flop that does nothing but cost money/ill-will among customers/employees.

Kroger will try ANYTHING to gain an upper hand on the competition. Anything. Except treat its employees better in the form of better pay and a more positive work environment, cause obviously a miserable, disgruntled employee is just as productive/valuable as a happy, go-getter employee.

FrontEndSlave · Guru

DeltaGrocery wrote:
About the scammers, they say there will be checks and balances in this system, but I whole-heartedly agree this seems to be a scammers paradise and people will come in all the time just to find something you're out of and complain and get something else free. We'll see how it plays out though.

They are failing OSAT's so they're desperately trying to find a way to fix that. Even my store manager agrees that it does not seem like something that can last and/or be profitable.

Time will tell.

"checks and balances"

heh

that was supposed to be in que-vision too and yet our floral department is always being called up to help with bagging and cashier. our poor utility clerks who are nothing but courtesy clerks that make no extra pay, are always having to stop their sweeps in mid-sweep due to being asked to help bag. and all in the name of appeasing que-vision

I see this 'new' policy as nothing more than another turd in the pipes. Agreed on the OSAT sentiment, maybe if the company would realize front end needs help rather than trying to use other departments or schedule courtesy clerks with insane scheduling days that the OSAT would go up. Granted OSAT is more than just front end, it's all departments, but all departments are affected because of fear of dips at the front end, which in turns screws everything else up.

Lord_Uboat · Guru

NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!
That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

Cash! Which again, surprised me. I was expecting the Kroger gift card but nope. Cold, hard cash. Also, no form or receipt, so I can't leave ratings and whatnot.

This is actually frightening, guys.

Maybe there's like a $5 cap (hopefully). If you took some $40 Nicorette to customer service and asked for a refund, HOPEFULLY they would ask for a receipt. Otherwise the employees are doomed to low wages and high labor volumes.

Going 4011 · Guru

Lord_Uboat wrote:
NutritionWhore wrote:
Anonymous wrote:
NutritionWhore wrote:
I tried it.

Got myself some Great Value canned spaghetti sauce across the street. Went straight to the customer service desk in Kroger and asked for a refund. It worked.

Of course, they were probably thinking that I'm one of the crazy people manipulating their system (and for that transaction, they are correct). I just can't believe it. They didn't ask much. No request for a receipt. They just gave me my $1.50 (cost of the Psst canned sauce, comparatively) and I was on my way out the door.

Right now, I'm just wondering what the hell is Kroger thinking with this policy?!
That you'll take the time to give them a highly satisfied rating. Did they give you cash or a gift card?

Cash! Which again, surprised me. I was expecting the Kroger gift card but nope. Cold, hard cash. Also, no form or receipt, so I can't leave ratings and whatnot.

This is actually frightening, guys.
Maybe there's like a $5 cap (hopefully). If you took some $40 Nicorette to customer service and asked for a refund, HOPEFULLY they would ask for a receipt. Otherwise the employees are doomed to low wages and high labor volumes.

Our official training papers for this policy stated that with no receipt, $20 is the max we can refund, and it has to be in store credit. For anything higher, we need MoD approval, which would honestly depend on the manager. Our main store manager is the kind of guy who bends over backwards for customers, knowing him he'd authorize it no questions asked, plus a gift card for the inconvenience. Others, eh not so much, you'd better have some sort of evidence you bought it here. Unofficially at our store, we tend to give cash if the amount is under $3 or so.

-- Edited by Going 4011 on Sunday 8th of March 2015 03:19:50 AM

Date: Mar 8, 2015

So they'll just sell the gift card or use it as free money.

mega-kitteh · Guru

I don't see this working tbh, I see it failing with a capitol F. The reason being, customers are going to pick up on it and go into whiny pissy mode if they don't get their refund WITHOUT a receipt
For high price items

kroagrr · Guru

OSATs in the pilot-program district went through the roof, reportedly.

One store manager said the freebies can be used to help poor people. If only Krogrr could notice the masses of $7-an-hour poor people who toil for it.

Date: Mar 9, 2015

kroagrr wrote:
OSATs in the pilot-program district went through the roof, reportedly.
One store manager said the freebies can be used to help poor people. If only Krogrr could notice the masses of $7-an-hour poor people who toil for it.

I'm betting that OSAT bump wont last. We got ours up last spring into the mid 60s by sampling soft fruit. We got to the point of having to sample every hour between 1p and 6pm. After a month or so it dropped back to the low 50s. People get used to it and it becomes routine.

Date: Mar 9, 2015

Yeah....no. I'm not contributing this. Just like I wont allow a manager to get in the way of my departments sales with their stupid ideas.. I wont let the execs do stupid things to hurt the business. At least in my store..

Date: Mar 9, 2015

We just unpacked our camping trailer. Now I know what I can do with all those canned goods. Return them to Kroger a few at a time. I think there is a jar of salsa that is expired I haven't thrown out yet thank goodness, that would have been a waste lol!!! I'll just them "it's expired, I don't want it".

Date: Mar 10, 2015

Our managers were told at their meeting that we are to refund absolutely anything the customers bring in! No questions asked, no receipt required, and in cash. Apparently the specific example given at that meeting was if a customer brings in a tire from an auto parts store, we are required to either find out the price by calling around, or ask the customer what he paid for it and refund it! I'm tempted to go to a store a few miles away from mine with all my old MP3 players and old laptop and try to return them. I seriously give this stupid policy no more than a month before it gets pulled.

Customers are going to abuse the living crap out of this once they hear about it.

Date: Mar 10, 2015

My Kroger store always just gives you a cash refund on returns, even with no receipt. There is a new girl working there and she always asks for a receipt and puts it back on your debit or credit card. Always. 70 cents on my card. I don't know why she does this.

I think I will just save all my receipts in a Kroger bag and take it with me from now on, she can look through them if she wants a receipt.

Date: Mar 10, 2015

Anonymous wrote:
Our managers were told at their meeting that we are to refund absolutely anything the customers bring in! No questions asked, no receipt required, and in cash. Apparently the specific example given at that meeting was if a customer brings in a tire from an auto parts store, we are required to either find out the price by calling around, or ask the customer what he paid for it and refund it! I'm tempted to go to a store a few miles away from mine with all my old MP3 players and old laptop and try to return them. I seriously give this stupid policy no more than a month before it gets pulled.
Customers are going to abuse the living crap out of this once they hear about it.

Old tires??!! I guess customers won't have to just dump them in the parking lot. No need to pay the disposal fee when you get new tires, just take the old ones to kroger and git sum money. The last store I worked at was in the hood and had a used tire place down the street. We were constantly finding tires in the parking lot. Oh well.

Date: Jul 20, 2015

They fired 6 of my friends for doing this for "too many" customers

DeltaGrocery · Guru

Anonymous wrote:
They fired 6 of my friends for doing this for "too many" customers

Errr, our division president got up on stage and stated, "Nobody will be disciplined for making it right." If what you say is true, then I'd definitely go to the union.