Members Login
Username 
 
Password 
    Remember Me  
Post Info TOPIC: Feel like I need more training at the Service Desk
Anonymous

Date:
Feel like I need more training at the Service Desk
Permalink   


disbelief  I will have my 30 days in tomorrowdisbelief I work at the service desk. I'm just not remembering 'everything'  that goes with the position   One of the head clerks said my probation has been extended another thirty days.  What happens if I still can't get it ? I don't want to get tired but I' m a 'mature' worker and learning all of the MANY, MANY things that need to be done at the service desk. I'm worried about getting fired.  Any suggestions....



__________________


Guru

Status: Offline
Posts: 2885
Date:
Permalink   

Tell them to move you to cashier? = \

Learn it?

__________________

Would you like fries with th... I mean, your milk in a bag?

Anonymous

Date:
Permalink   

Anonymous wrote:

disbelief  I will have my 30 days in tomorrowdisbelief I work at the service desk. I'm just not remembering 'everything'  that goes with the position   One of the head clerks said my probation has been extended another thirty days.  What happens if I still can't get it ? I don't want to get tired but I' m a 'mature' worker and learning all of the MANY, MANY things that need to be done at the service desk. I'm worried about getting fired.  Any suggestions....


 Are you in the union?  I would check into that extended probation.  That just seems wrong.  You might try checking the employee handbook.  I don't like the idea of a "head clerk" making decisions like that.  Seems it should be a union contract or management decision.



__________________
Anonymous

Date:
Permalink   

head cashier? do you mean a supervisor or your customer service manager/assistant manager?

the only one who has a say in anything is your customer service manager and your store manager/co managers. the rest are power hungry idiots.



__________________
Anonymous

Date:
Permalink   

It's not for everybody. God knows I'm burned out at the desk now. You can take your time. Take notes.

What do you struggle the most with?

No one knows everything perfectly.



__________________
Anonymous

Date:
Permalink   

all that will happens is you won't be at the desk any more.  did they send you to the money services class like they were supposed to?  did you do your check cashing & AML computer training?  

if there's a specific area you need help with you can ask questions here.  They tried to drown me at the desk with no training.  I almost quit over that experience.



__________________
Page 1 of 1  sorted by
 
Quick Reply

Please log in to post quick replies.

Tweet this page Post to Digg Post to Del.icio.us


Create your own FREE Forum
Report Abuse
Powered by ActiveBoard