I have to ID everyone regardless of age now because someone at a diffrent store screwed up a sting op. i been cused out yelled at laughed at to to shove the id somewhere mean and it only been two days. plus a music festival with hippies is coming at the end of may. i don't want to do it any more. and the managers are no help.
Whenever someone gets snippy with me about our ID policy, I tell them I ain't risking my job over selling someone beer, for all I know they could be undercover ABC agents. If they keep whining management gets called and they back us up. Far as your policy, same happened in our store because a cashier failed to ID an agent, it lasted a week or two I think? So hopefully yours won't last too long.
-- Edited by Going 4011 on Saturday 9th of May 2015 10:14:46 PM
Seriously, you want to complain about that? Why? It's the easiest thing to do... and your managers are forced to back you up on it? Seems fine to me...
It's a clear cut policy, none of the wishy-washy unclear crap such as Make It Right...
At our store we ID EVERYONE who purchases cigs, and booze. REGARDLESS of age. Meaning you could be older than time itself, and you'll STILL be ID'd. Don't like it? We have 2 enterance/exit doors located in the front. I am NOT loosing my job over nasty cigs or booze because I failed to ID the customer. I don't care how mad they get.
-- Edited by mega-kitteh on Sunday 10th of May 2015 12:34:13 AM
In my store you gotta ID ALL alcohol sales. On tobacco you only have to ID if they look like they could be a minor. Puberty is fulcking shlt up now though so you may as well ID everyone.
I enjoy IDing everyone since there is no getting around it. and your ID has to be valid in my state which means if it expired in 2010, get your ass out of my face.
Just make a joke out of it. Most older customers find it humorous to show ID for alcohol anyways. It's the younger ones who get pissed about being ID'd usually. If they get pissed, jokes on them. Watch them throw a hissy fit over some liquor.
We are supposed to ID everyone in my division. I do. Many do not. That causes problems for those who do ID all. I find most women are OK, even flattered. I've had more problems with men and the older they are the more of a problem they are. If they don't like it, there are many other places they can buy their alcohol. I'm an "old timer" with Kroger. I can tell you are older than dirt. I'm not going to loose my job just because you are ticked off. Sorry. No ID -- no sale. Expired ID -- no sale.
We ID anyone who looks like they could be 40 or under. So basically, unless they have big time gray hair and/or lots wrinkles, I ID. Some people get mad, but too bad.
Luckily for me, I mainly work at self-checkout, so I just let the machine tell them to get their ID, and eventually they get the picture that they need to get their ID out or I won't let them continue.
