What is the best method for keeping outs below goal on the scorecard? Should I use the replenishment report or something else when checking outs on the floor? It seems as though our outs shoot up sky high regardless of how many holes we fill, and I've always felt that there was something we were missing.
Best Practices & walking good orders eliminate most problems. If you constantly have outs, see which are recurring and take steps to correct by adjusting minimums, following up with the people who work that area to make sure they are working it properly, etc. If it is a shelf holding power issue, ie gatorade shelf holds 12, you sell 12+ a day during summer. You'll need to make sure you have a promotional area to support the shelf.
Backstock needs to be ran often and scanned weekly. After all backstock for an aisle has been ran and scanned, walk down aisle and scan high and low spots to double check BOHs. Know what shippers and endcaps are in the building. Daily residual backstock needs to be scanned(that is actually part of the OOS report). If there is a hole in the aisle but tons of product in a shipper or on an endcap, someone needs to make time to add product to the shelf. Every Grocery clerk should be practicing these tasks.
The person doing the ordering should be adjusting low BOHs and negative BOHs when they do the order review. It is hard to do with confidence when backstock is not being ran often. There is one day a week to never change BOHs before 3am for us. The MV1 will be a negative number. Not everyone processes the Order Review correctly to correct issues.
Check the shelf extenders on the frozen doors. Should have Kro mandarin oranges(where whipped cream is), mushroom soup, chicken soup, brown rice packages, onion soup mix, spiral macaroni, maple syrup, trial mix and about 15 other grocery products. Atleast the 3 stores I have worked in have the same shelf extenders.
Have a cart for fast movers so they can be found and ran easily.
Are you trying to fill holes before the prime time review or after?
If after the prime time review, then use the replenishment report. Good luck finding the products on backstock! :)
My Day Grocery manager walks thru the aisles when he comes in in the morning and I think he memorizes all the holes and goes in back to see if he can locate the products. When I am finished running an aisle, I will look for products that I think are on backstock and run them.
If before the prime time review. I would log into a backstock review, walk thru the store and scan holes and low spots. Print it and use it to locate products. But, Using backstock review for this might put a ding in the Key Retailing score. There might be a different scan to get a list instead of using replenishment report or backstock review.
Backstock needs to be ran often and scanned weekly. After all backstock for an aisle has been ran and scanned, walk down aisle and scan high and low spots to double check BOHs. Know what shippers and endcaps are in the building. Daily residual backstock needs to be scanned(that is actually part of the OOS report). If there is a hole in the aisle but tons of product in a shipper or on an endcap, someone needs to make time to add product to the shelf. Every Grocery clerk should be practicing these tasks.
The person doing the ordering should be adjusting low BOHs and negative BOHs when they do the order review. It is hard to do with confidence when backstock is not being ran often. There is one day a week to never change BOHs before 3am for us. The MV1 will be a negative number. Not everyone processes the Order Review correctly to correct issues.
Check the shelf extenders on the frozen doors. Should have Kro mandarin oranges(where whipped cream is), mushroom soup, chicken soup, brown rice packages, onion soup mix, spiral macaroni, maple syrup, trial mix and about 15 other grocery products. Atleast the 3 stores I have worked in have the same shelf extenders.
Have a cart for fast movers so they can be found and ran easily.
Are you trying to fill holes before the prime time review or after?
If after the prime time review, then use the replenishment report. Good luck finding the products on backstock! :)
My Day Grocery manager walks thru the aisles when he comes in in the morning and I think he memorizes all the holes and goes in back to see if he can locate the products. When I am finished running an aisle, I will look for products that I think are on backstock and run them.
If before the prime time review. I would log into a backstock review, walk thru the store and scan holes and low spots. Print it and use it to locate products. But, Using backstock review for this might put a ding in the Key Retailing score. There might be a different scan to get a list instead of using replenishment report or backstock review.
This exactly. As far as a different scan, you can use "Batch Maintenance". I believe it is under "Misc Menu" in CAO on a handheld. After you scan one item you have to enter your EUID. Then you can scan whatever you need to. "Batch Maintenance" does not give you an option to automatically print at the end so you must print it from a computer. "CAO" -> "REPORTS" -> then I believe it is "ITEM DETAIL REPORT" -> "Batch Maintenance".
This has all been great advice so far! It would be wonderful if we could manage to fill holes before the primetime scan, but the 2 people we have in the afternoon usually get stuck in the checkstands and end up having to do it after. As a result, our scorecard looks like an EKG readout; the most irritating aspect being that our OOS number never seems to drop below about 25, and I still can't figure out why. I thought about using the Pre-Primetime Review itself to at least have an idea of what was scanned, but haven't done it yet.
What I normally do is print out the Replenishment Report in the morning, highlight anything that I know to be ours, walk the store and double-check to see if the holes were filled. That works okay for the most part, but when you're in GM and have gift cards, shippers and displays with the exact same product scattered from hell to breakfast all over the store, it becomes a challenge when there appears to be plenty on the shelf, but whoever did the scan yesterday found the one shipper, end cap or display that had a hole and scanned it as an out.
To give an example, we had 9 outs on the replenishment report the other day. When the scorecard came back the next morning, it showed an OOS score of about 28 (dept goal is 49). That's what I don't understand. How can it be so high?
The replenishment report only show items that were scanned as out of stocks that have a BOH greater than 0. Therefore in theory, these items can be filled or "replenished." The scorecard that you get in the morning includes all of the out of stocks scanned in your department including items with a BOH of 0. Items with a BOH of 0 are still holes but are not able to be replenished currently as it is a true out of stock. Also any DSD item or scratched item is not included on either report.
F9 shows how much the BOH was changed. Then, F0 shows who changed it.
When you do a backstock review and print it, there will be an asterisk next to any BOH changes.
Once, I scanned my residual backstock to adjust the BOH. Then, I did a backstock review for the entire aisle. The products that I had changed earlier had an asterisk next to them even tho I didn't change the BOH during the backstock review.
There might be an asterisk next to changed items on the primetime review. I think BOHs are supposed to be changed during the primetime review. But, when a novice like a cashier does the daily scan, they might not know where the product is in the store so I think it is a bad idea to teach them how to change BOHs.
I think BOHs are supposed to be changed during the primetime review. But, when a novice like a cashier does the daily scan, they might not know where the product is in the store so I think it is a bad idea to teach them how to change BOHs.
I don't know if they are "supposed" to be, but here nobody is to change any balances except for the department themselves. We had an incident last year where a co-manager changed the balances of all of the gatorades to 0 because the shelf was out during the day. For some reason they had no idea there was an entire side of the lobby devoted to it as well as other displays. Our grocery manager gave them hell for it and it's been policy since that nobody changes balances outside of the department.
I have never heard of the prime time scanner changing boh. I would be livid!
I am pretty sure they do at our store.
I put up 12 cans of chicken one night. The BOH was correct. The next night during my Order review, the BOH was -12. I looked at the BOH change history and sure enough someone subtracted 12 between the time I stocked them and the time I was doing my order review. I am guessing a customer had them in their cart while the person was doing the prime time scan. They got zeroed and then sold afterward.
I just got moved to a store in Dallas and had to fix this in my department..
-First is order review mode. If you don't have it on backstock, then you need to make sure the BOH is zero, minimums are set, allocation is set, and the CAOst is set to A for actively ordering.
-Second make sure trucks and backstock get worked, completely. You don't know what you have if you never work it 100%.
-Third.. Batch Maintenance.. Go into CAO (1), Misc (9), Batch Maintenance (2) and shoot your holes, and be honest with it! Now go to the computer and launch ISP... Go to CAO>Reports>Item Detail Reports>Batch Maintenance.. find your batch you shot and print it out. It will generate a report of every hole you shot and will tell you the balances on each. Hunt for the products on your stock, fill them, or fix the balance to zero if you are really out of stock. I do one in the morning on truck days to see what has a BOH, that means it is on my backstock and not on the new truck. Then I do another later on... around like noon. It will have what is on the truck in the OnOr column and you can see what is still on truck you need to cherry pick off it and get stocked prior to the replenishment scan.
-Fourth... do the replenishment report you get. Fix it or fill it.
Just be honest with it... don't cover holes because it won't fix the underlying issue. This isn't going to be an overnight process... it will probably take you a month to get it right. As more items sell out, you uncover more problems, fix more balances and make it better. Damages will always get thrown away without a scan out, theft happens... so do these 4 things daily and you will make progress. Have faith, tell your bosses you are actively working on it and how you are working on it, and stick with it. I went from 30 out of stocks per day when I arrived in S.Lake to meeting my goal every single day.
