Our store is getting a remodel. 8 uscans are going in and only 4 registers. All new hi tech stuff and the tech working on the registers said software for quevision isnt being included. We have been off que vision since the start of the remodel.
If they get rid of Que Vision they're going to implement something else. They'll be damned fools if they don't. Fast checkout is one of few things they trump Walmart in.
If they get rid of Que Vision they're going to implement something else. They'll be damned fools if they don't. Fast checkout is one of few things they trump Walmart in.
Not in my area. Kroger always has long lines, they are paging for help, nobody answers. When I go to Walmart down the street I get in and get out without a hassle or wait. Half the time I use self checkout though which my Kroger doesn't have but Walmart still has Kroger beat and checkout time. I shop in the afternoon and weekends when it's normally busy.
If they get rid of Que Vision they're going to implement something else. They'll be damned fools if they don't. Fast checkout is one of few things they trump Walmart in.
Not in my area. Kroger always has long lines, they are paging for help, nobody answers. When I go to Walmart down the street I get in and get out without a hassle or wait. Half the time I use self checkout though which my Kroger doesn't have but Walmart still has Kroger beat and checkout time. I shop in the afternoon and weekends when it's normally busy.
Yeah... Kroger's idea of "fast check out" is repeatedly yanking employees away from their respective departments and tossing them on registers. It's why the stores look like crap. It's not an "actual" fast check out. Kroger cashiers are super slow compared to Aldi, where if you don't scan fast enough, you lose your job. Kroger cashiers can have a ring tender effective rate that's below 80% (when the target is 95%) and there aren't any consequences. Checkers and baggers at Kroger are paid a low wage compared to other grocery stores and aren't motivated to work fast and efficiently. This doesn't apply to everyone, but I believe it applies to a large portion of Kroger employees. Walmart employees may not scan fast either, but at least Walmart typically has more lanes open to accommodate customers. Kroger wants to schedule the bare minimum of cashiers and then rely on surge help to handle the rest... well surge help isn't always going to be there (people have days off, not working a full eight hours, may be on break/with a customer or just flat out choose not to come).
Fast check out at Kroger is a joke, much like everything else about Kroger. Kroger hangs these pretty signs and advertises left and right to "convince" customers what they're reading/hearing is true, but those of us that work at Kroger know that a majority of the stuff the company puts out is utter BS. Aldi has a true fast check out and true low prices. They don't carry everything (oh well... they have the essentials) and you have to bag your own stuff (oh boo hoo... but then again, we're talking about Kroger customers here... they like to just stand around while their stuff piles up), but I like shopping at Aldi far more than Kroger, and to a lesser extent, Walmart.
I don't believe QueVision is going anywhere. Good technology, but its hampered by poor scheduling, understaffing and, at times, micro-managing management and a dissatisfied workforce that under-performs.
6 directors in our division have been suspended for poor OSAT scores and 1 fired for it. A lawsuit is being filed bt 2 of them.
We can't get our OSAT to budge. It's a factor of the type of customers we get who aren't motivated by gas points for a store with no fuel center for miles around. Every one who goes to a check lane is told about a survey and the fuel points, it doesn't matter. We don't get enough responses.
OSAT is a lie anyway because a huge number of customers 30% to over 50% in some stores go through SCO and it doesn't prompt you when you get a survey. It always seemed to me that if the company found it that important, it would add a software flag just like it does for recalls where the robots prompt, "Be sure to look at the bottom of your receipt for an important message."
I've long that that disparity is basically harassment. The humans have to do this or their job is threatened, the robots that took humans jobs do not. Those same robots don't have to worry about Quevision and ELMS standard of 10 seconds between customers and customers being checked out in under 90 seconds whatever the order size or complications to avoid dips.
You can have good ring tender all day and then two or three customers can ruin it. Oh, I need bread, I'll be right back. So you wait while they go all the way to the other end of the store taking their time. I guess you could ask a floor supervisor to suspend the sale IF there was one on duty. Or call a manager. Then have the manager come walk up the same time the customer returns and they get mad at you.
I had my manager tell me that if my elms score did not go up I would be out of a job. I called that a threat the union always said that the Kroger company could not suspend cashiers for elms but I am not sure that the union will fight for you like they used to. there is to much stress at Kroger now. you will get accused of anything that you did not do. I used to like my job but I hate it now. if you have over 25 years they do not want you. i am seriously thinking of retiring at 29 years before some idiot manager tries to fire me over a trumped up charge. at least i will still have my sanity and retirement pension.
No more Que Vision?! Not even in our dreams! It sounds too good to be true. Kroger invested a lot of money on Que Vision, I don't see them getting rid of it anytime soon. It hasn't even been 5 years since it's been implemented (at least in my division)....I can maybe see them "tweaking" it so that it won't dip us right after the 3rd person comes in line, or be more relaxed on the number of dips we get a day (or something similar)..
If they do end up removing Que Vision completely, it'll make my job so much easier as the Self Checkout attendant, and wont be forced to pull customers over to UScan and scan their items when I have 5 other customers needing my assitance.
But that was just an event, like the Red White and Barbecue.
Even if they get rid of the fancy screens, they're still going to call people from other departments up. It's not like their magically going to add hours and people on the schedules...
But that was just an event, like the Red White and Barbecue.
Even if they get rid of the fancy screens, they're still going to call people from other departments up. It's not like their magically going to add hours and people on the schedules...
It wasn't as bad before QueVision, though. FES' and management didn't freak out as much if more than two people were waiting in line at a time because there weren't any sort of metrics and whatnot measuring wait time and potentially penalizing them if a customer's wait time exceeded what is considered "acceptable", which would potentially lead to unpleasant conference calls/people getting chewed out for getting too many dips. Less freaking out means less calls for surge help and less calls for surge help means more stuff gets done around the store in the various departments. Surge help would still be called, yes, but it wouldn't be nearly as bad as it is now.
Still, as I said, I don't believe the technology is going anywhere anytime soon. They just hung new "Fast Check Out" signs at my store, for example, and QueVision plays a role in that by instilling fear in supervisors that if they don't react fast enough to lines, the system is going to penalize them.
i dont really mind que vision. it makes the supervisors pay attention. most of the time my supervisors are just sitting around talking. never giving anyone breaks unless one of the cashiers/baggers say something about their lunch/break being a hour late.
they are never doing anything but they do watch the que vision monitor and will get on or help out when it says to.
i dont really mind que vision. it makes the supervisors pay attention. most of the time my supervisors are just sitting around talking. never giving anyone breaks unless one of the cashiers/baggers say something about their lunch/break being a hour late.
they are never doing anything but they do watch the que vision monitor and will get on or help out when it says to.
Thing is they shouldn't have to use quevision as an alarm and just do it. The more they are looking at their screen the less they are looking at the lines.
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Would you like fries with th... I mean, your milk in a bag?
i dont really mind que vision. it makes the supervisors pay attention. most of the time my supervisors are just sitting around talking. never giving anyone breaks unless one of the cashiers/baggers say something about their lunch/break being a hour late.
they are never doing anything but they do watch the que vision monitor and will get on or help out when it says to.
Thing is they shouldn't have to use quevision as an alarm and just do it. The more they are looking at their screen the less they are looking at the lines.
Yeah. The screen can read "2", "2" and "2", but you can still be out of queue and get a dip because the lines could have more than two people in them or one person could be holding up a particular line. This is what I mean by the technology itself is fine; it's the people that are the problem. Kroger needs to raise its damn standards (and the pay, to attract/retain the quality help the stores need) and stop settling for people making minimum wage that, frankly, don't care/are lazy. I'm not saying everyone that makes minimum wage is lazy... but the reality is, the more you pay and the higher the standards, the results are typically better.
If Que Vision is such a great idea why isn't any other company using it? Or are other major retailers so stupid not to use it. I think we all know the answer!
You can imply it wasn't a good idea, but not everyone feels that way, as demonstrated by Kroger receiving positive recognition for implementing the technology:
"While the bigger retail technology buzz last year went to data tracking devices, augmented reality and drones, the top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system that ensures customers never have more than one person in line ahead of them.
In fact, the system landed third on the list of the top business technology innovators in the U.S. across industries. Now in more than 2,400 stores, QueVision has reduced checkout times on average from four minutes to less than 30 seconds."
This is part of the reason why I don't believe the technology is going anywhere. Right now, it's just not being utilized to its fullest potential in my opinion for reasons I've already mentioned in this thread. Walmart isn't going to use the technology because Walmart's big thing is "low prices + price matching + one stop shopping" and that's what is used to get customers in the company's stores. Kroger doesn't have the lowest prices and even the Marketplaces can't compare with the offerings of a Walmart Super Center, and Kroger doesn't price match either, so the company has to rely on other things to get customers to shop in its stores, and "Faster Check Out" is one of those things (which QueVision is designed to assist with). Other companies, like Target, Albertsons and Aldi, basically do the same thing as Kroger, which is pull people from other departments (although Aldi doesn't have "departments" just employees that are cross trained to do everything), just without the QueVision technology.
You can imply it wasn't a good idea, but not everyone feels that way, as demonstrated by Kroger receiving positive recognition for implementing the technology:
"While the bigger retail technology buzz last year went to data tracking devices, augmented reality and drones, the top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system that ensures customers never have more than one person in line ahead of them.
In fact, the system landed third on the list of the top business technology innovators in the U.S. across industries. Now in more than 2,400 stores, QueVision has reduced checkout times on average from four minutes to less than 30 seconds."
This is part of the reason why I don't believe the technology is going anywhere. Right now, it's just not being utilized to its fullest potential in my opinion for reasons I've already mentioned in this thread. Walmart isn't going to use the technology because Walmart's big thing is "low prices + price matching + one stop shopping" and that's what is used to get customers in the company's stores. Kroger doesn't have the lowest prices and even the Marketplaces can't compare with the offerings of a Walmart Super Center, and Kroger doesn't price match either, so the company has to rely on other things to get customers to shop in its stores, and "Faster Check Out" is one of those things (which QueVision is designed to assist with). Other companies, like Target, Albertsons and Aldi, basically do the same thing as Kroger, which is pull people from other departments (although Aldi doesn't have "departments" just employees that are cross trained to do everything), just without the QueVision technology.
Quevision is data tracking and forecasting technology mixed into one. This invention itself isn't bad but the pressure that corporate places on the people is insane. The damn thing is never right. If it were that easy to forecast human events then we would have done it already, but it's not.
Corporate is putting too much faith in the unproven, always wrong, stats and number and reduces their employees to that as well.
Management has to stop preying to their number gods and actually, I dunno, have the employees have an open register for people? Just a thought.
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Would you like fries with th... I mean, your milk in a bag?
But that was just an event, like the Red White and Barbecue.
Even if they get rid of the fancy screens, they're still going to call people from other departments up. It's not like their magically going to add hours and people on the schedules...
It wasn't as bad before QueVision, though. FES' and management didn't freak out as much if more than two people were waiting in line at a time because there weren't any sort of metrics and whatnot measuring wait time and potentially penalizing them if a customer's wait time exceeded what is considered "acceptable", which would potentially lead to unpleasant conference calls/people getting chewed out for getting too many dips. Less freaking out means less calls for surge help and less calls for surge help means more stuff gets done around the store in the various departments. Surge help would still be called, yes, but it wouldn't be nearly as bad as it is now.
I didn't think of it like that, i've never been a cashier but if i remember right, i think we already had QueVision installed when i started working at Kroger because i've always seen everyone having to go upfront to run register.
You can imply it wasn't a good idea, but not everyone feels that way, as demonstrated by Kroger receiving positive recognition for implementing the technology:
"While the bigger retail technology buzz last year went to data tracking devices, augmented reality and drones, the top retail innovation in InformationWeek's Elite 100 went to Kroger Co.'s QueVision system that ensures customers never have more than one person in line ahead of them.
In fact, the system landed third on the list of the top business technology innovators in the U.S. across industries. Now in more than 2,400 stores, QueVision has reduced checkout times on average from four minutes to less than 30 seconds."
This is part of the reason why I don't believe the technology is going anywhere. Right now, it's just not being utilized to its fullest potential in my opinion for reasons I've already mentioned in this thread. Walmart isn't going to use the technology because Walmart's big thing is "low prices + price matching + one stop shopping" and that's what is used to get customers in the company's stores. Kroger doesn't have the lowest prices and even the Marketplaces can't compare with the offerings of a Walmart Super Center, and Kroger doesn't price match either, so the company has to rely on other things to get customers to shop in its stores, and "Faster Check Out" is one of those things (which QueVision is designed to assist with). Other companies, like Target, Albertsons and Aldi, basically do the same thing as Kroger, which is pull people from other departments (although Aldi doesn't have "departments" just employees that are cross trained to do everything), just without the QueVision technology.
Quevision is data tracking and forecasting technology mixed into one. This invention itself isn't bad but the pressure that corporate places on the people is insane. The damn thing is never right. If it were that easy to forecast human events then we would have done it already, but it's not.
Corporate is putting too much faith in the unproven, always wrong, stats and number and reduces their employees to that as well.
Management has to stop preying to their number gods and actually, I dunno, have the employees have an open register for people? Just a thought.
I wouldn't go as far as to say it's "never right". It's not always accurate, but it's not entirely inaccurate either. Like other tools, if you use it right, it can make things easier, but if you don't use it properly, it's not going to be that helpful.
But you're right about how corporate puts too much pressure on its people and forgets about how important the human element is in all this. If corporate invested as much in its people as it does in its technology, the company, the employees and the customers would all be better off.
Aldi products have multiple bar codes so no matter how they run it across it's going to scan. Bad thing about perimeter help is they have their own jobs to do. We have out of stocks to worry about just as fe does que. Furthermore, we don't get that time back, meaning if you're on a lane an hour throughout the day and you have an 8 hour truck, it's not getting done. And because kroger is not happy unless there's an overwhelming amount of pressure on employees, we get jumped for not getting our stuff done. I'm sure leaving our departments is not in elms. Now if the fe would offer help back it would be different. Condition the grocery end caps close to the registers, stock check lane candy, etc....they tell us they don't get hours for that, yet won't hear we don't get hours for que. Causes a bit if division. In our division it's been a big problem throughout so corporate is supposedly looking into how we can be left alone to get our own jobs done.
Aldi pays $10.00 starting out for cashiers. It's pretty stressful, from what I can see, because Aldi has fewer cashiers than Kroger, but what cashiers they do schedule, they're expected to keep the lines moving quickly without having to "ding" too often for employees that are stocking to come up and essentially "surge check". Aldi cashiers act with a sense of urgency and speed that I don't hardly ever see at Kroger. The reason? It's because if you're a cashier at Aldi and don't scan "fast enough" then you're gone. At Kroger, that doesn't happen. You can be slow, but the union prevents management from writing up cashiers that aren't making ring tender goal.
I wouldn't want to be a cashier at Aldi. The pressure would make every day miserable.
Aldi pays $10.00 starting out for cashiers. It's pretty stressful, from what I can see, because Aldi has fewer cashiers than Kroger, but what cashiers they do schedule, they're expected to keep the lines moving quickly without having to "ding" too often for employees that are stocking to come up and essentially "surge check". Aldi cashiers act with a sense of urgency and speed that I don't hardly ever see at Kroger. The reason? It's because if you're a cashier at Aldi and don't scan "fast enough" then you're gone. At Kroger, that doesn't happen. You can be slow, but the union prevents management from writing up cashiers that aren't making ring tender goal.
I wouldn't want to be a cashier at Aldi. The pressure would make every day miserable.
Our Aldi's never has enough cashiers, the lines are always 10 deep. I rarely shop there and when I do they are usually out of what I went to buy. Their produce is horrible! At our area Aldi's all employees have to do everything, cashier, stock, get carts, etc.
Aldi pays $10.00 starting out for cashiers. It's pretty stressful, from what I can see, because Aldi has fewer cashiers than Kroger, but what cashiers they do schedule, they're expected to keep the lines moving quickly without having to "ding" too often for employees that are stocking to come up and essentially "surge check". Aldi cashiers act with a sense of urgency and speed that I don't hardly ever see at Kroger. The reason? It's because if you're a cashier at Aldi and don't scan "fast enough" then you're gone. At Kroger, that doesn't happen. You can be slow, but the union prevents management from writing up cashiers that aren't making ring tender goal.
I wouldn't want to be a cashier at Aldi. The pressure would make every day miserable.
Our Aldi's never has enough cashiers, the lines are always 10 deep. I rarely shop there and when I do they are usually out of what I went to buy. Their produce is horrible! At our area Aldi's all employees have to do everything, cashier, stock, get carts, etc.
It sounds like that store either has terrible management or is in a super busy location, 'cause the Aldi stores I've been in aren't like that and Aldi is busy opening a lot of stores in my area, so I've been in a few.
Aldi pays $10.00 starting out for cashiers. It's pretty stressful, from what I can see, because Aldi has fewer cashiers than Kroger, but what cashiers they do schedule, they're expected to keep the lines moving quickly without having to "ding" too often for employees that are stocking to come up and essentially "surge check". Aldi cashiers act with a sense of urgency and speed that I don't hardly ever see at Kroger. The reason? It's because if you're a cashier at Aldi and don't scan "fast enough" then you're gone. At Kroger, that doesn't happen. You can be slow, but the union prevents management from writing up cashiers that aren't making ring tender goal.
I wouldn't want to be a cashier at Aldi. The pressure would make every day miserable.
But at Aldi you're making about $2.50 extra starting out. If you worked 20 hours a week that'd be a $50 difference on your gross pay. You'd be grossing an extra $200 a month. I understand money should never be the sole determinor of your work choice, but when you give me two stressful choices, and one pays an extra $2.50, I think I know what I'll take.
