The new thing for baggers is after you get your computer training, you get 24 hours of training with someone from the front office on how to bag and do carts. 24 Hours!! For a fairly simple job, that's a lot of training. I asked someone if that was a little excessive, but they told me that some of the new one where told to take a dairy damage back, and they had no clue on where it was. I dont think that I got anywhere near 24 hrs with bagging, cashier and produce training combined! Has anyone else heard about this or is this store specific?
How are they going to schedule this? A whole weeks worth of working with someone? You only need an hour or so at most with someone who knows what to do, and a tour of the store and you're golden. There is no way to teach someone EVERYTHING during any amount of training.
More is better I guess
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Would you like fries with th... I mean, your milk in a bag?
If you don't know where something goes, ask. It's really not that hard. My store has a milk crate in the back where all damaged dairy goes. If there is no crate out then we ask Dairy and they'll get one out. I never got any kind of training only because I went from cashier to bagger and I was cross-trained as a cashier/bagger before becoming a permanent bagger. Because of that, I already knew the ropes. When we train new baggers at my store, we show them around the store and then have them shadow us when we do things like the bottle room, carts, bathrooms, bag, etc. Nothing else after that. It's a fairly easy job. It's not difficult at all. It's one of the easiest, if not the easiest, jobs in the whole store.
I've been a CC for 2 years and we never got training for bagging. The only training i ever received was just being shown tacky videos from the 80's and having the district hiring manager speak for four hours. The only advice she gave us was "Use Common Sense"
I've been a CC for 2 years and we never got training for bagging. The only training i ever received was just being shown tacky videos from the 80's and having the district hiring manager speak for four hours. The only advice she gave us was "Use Common Sense"
Some don't have common sense.
One of our "experienced" CCs was showing a CC from another retail store how to do things at our store. They were disposing of bottle room trash. I walk up to the cardboard baler and see a six pack of glass bottles in the baler on top of the cardboard with a Styrofoam icechest. They were around the corner at the garbage chute throwing the rest away. The receiver escorted them back to the baler and had to tell them we don't put stuff like that in the cardboard baler. I didn't think anyone could be that stupid. Only other explanation I could think of was that the trainer was worried about his hours being cut and he was purposely training the new kid wrong.
The new thing for baggers is after you get your computer training, you get 24 hours of training with someone from the front office on how to bag and do carts. 24 Hours!! For a fairly simple job, that's a lot of training. I asked someone if that was a little excessive, but they told me that some of the new one where told to take a dairy damage back, and they had no clue on where it was. I dont think that I got anywhere near 24 hrs with bagging, cashier and produce training combined! Has anyone else heard about this or is this store specific?
It's not just bag and carts, though. It's also propane, cigarettes, go backs, damages, proper price check procedure, how to interact with customers, etc... In some instances, utility tasks are a part of a bagger's routine, depending on the store.
Also, a lot of baggers do need more training when it comes to bagging. The stuff I see them bag together is opposite of what the computer training/common sense dictates. I saw one bagger throw in like twelve yogurts and seven packages of blackberries or blueberries in one bag. You don't do that. A lot of those produce containers are extremely flimsy and pop open easily. You've got to package that stuff with care or the containers are going to open up and the contents are going to spill out all in the bag.
Everyone that's new at Kroger needs more training than what's allotted, from what I can see.
Some baggers just don't care when it comes to bagging. I see it a lot with high school students in general that just throw everything in a bag. It's one thing if the customer has like three items and nothing will damage something else by being in the same bag, compared to one girl who puts the hot rotisserie chicken in with the ice cream because she's in a mood.
At the same time, I didn't know where damages went until I started mornings, we have two rolling racks where the go-backs go during the day and they get put up in the mornings or when we're dead slow. There's a couple of baskets on it for general damaged items but half of the people don't know where the damaged stuff goes. I come back from being off for several days and find the grossest stuff in there.
Same goes for deep cleaning bathrooms in the morning. Most people don't really get trained on it so when new people start that job, it can take a few days for them to figure out what all to do, especially if they swapped nights for morning and have never seen what the cleaning looks like.
My favorite task (sarcasm), is cleaning the trash cans from probably 4+ years of grime (the store opened expanded 4 years ago).
24 hours is very extreme. Typically at my store the new person shadows a vet for a shift. Might have to shadow two people depending on when shifts end and when the new person came in. Usually we try to show how to do basic bathroom cleaning, store sweep clocking, lot, and they shadow us at bagging for awhile. We do report to the super/floor about the new person and any issues we noticed.
The new thing for baggers is after you get your computer training, you get 24 hours of training with someone from the front office on how to bag and do carts. 24 Hours!! For a fairly simple job, that's a lot of training. I asked someone if that was a little excessive, but they told me that some of the new one where told to take a dairy damage back, and they had no clue on where it was. I dont think that I got anywhere near 24 hrs with bagging, cashier and produce training combined! Has anyone else heard about this or is this store specific?
It's not just bag and carts, though. It's also propane, cigarettes, go backs, damages, proper price check procedure, how to interact with customers, etc... In some instances, utility tasks are a part of a bagger's routine, depending on the store.
Also, a lot of baggers do need more training when it comes to bagging. The stuff I see them bag together is opposite of what the computer training/common sense dictates. I saw one bagger throw in like twelve yogurts and seven packages of blackberries or blueberries in one bag. You don't do that. A lot of those produce containers are extremely flimsy and pop open easily. You've got to package that stuff with care or the containers are going to open up and the contents are going to spill out all in the bag.
Everyone that's new at Kroger needs more training than what's allotted, from what I can see.
At my store, CCs aren't allowed to get cigarettes for customers, even if they're of age.
Where I live (Dallas, TX), Kroger has its own training center where they send all of their new employees to complete the CBT (Computer-Based Training), and then hands-on training for the job. After that's over, all we have to do is simply call our respective stores to talk about when we can come in for the first day, and that's that from there.
Lemme just tell ya, being a bagger is no fun at all :(
Where I live (Dallas, TX), Kroger has its own training center where they send all of their new employees to complete the CBT (Computer-Based Training), and then hands-on training for the job. After that's over, all we have to do is simply call our respective stores to talk about when we can come in for the first day, and that's that from there.
Lemme just tell ya, being a bagger is no fun at all :(
It's okay I guess. I'd much rather prefer to push carts for the whole of my shift and not have to bag.
