Apparently, we're not allowed to use the 'customer care' coupons anymore... fair enough.
But when I was told, they said '-if you use it, you have to record it on this form. And it has to be approved by a manager....'. I thought that meant we COULD use it, but that we just had to write it down for approval.
Even right after this 'incident' yesterday, the supervisor said we CAN use it, but only under extreme circumstances...
Now I'm being told TODAY no one can now use it at all...
Yesterday, I had a huge line, and the couple I was checking out were saying stuff wasn't ringing up correctly.
I think it was either a juice or vegetable I can't really remember... anyways, so, because they were getting pissed, and the people behind them were getting mad because it wasn't letting me void the item to change it... I just thought I'd use the 'customer care' coupon and take it off that way. Then just sign the paper. Because there were no supervisors upfront, and I was panicking not knowing what to do.
That was my first mistake.
On top of THAT... god... by the time I'd realized what happened, they'd already left the store...
I MEANT to put it in as $2.99... I had done a receipt after them at the time to check it but the line was pretty long... And it was probably 45 minutes before I 'caught' it...
I thought 'huh, that certainly went from 'this much' to 'this much' rather quickly when I totaled it out' I remember...
I MEANT to put it in as $2.99...
Instead of $2.99, I put in $29.99...
And they'd already left and it'd been quite awhile before I found my mistake.
I didn't want to, I was deathly afraid... But I DID tell the assistant manager whom wrote it down and said they'd take care of it. To not worry.
I waited for the call ALL damn day yesterday to tell me I was fired. Yesterday came and went, and I thought it was 'taken care of'.
It wasn't.
The supervisor from before who told me we shouldn't be using the coupon came over yelling and asking if I'd used THE coupon and gave someone $29.99... That the bookkeeper was yelling at them. I said yeah, tried to explain what happened, and that I also told 'so and so'.
The assistant manger apparently wrote it down, but never gave it to anyone.
So now nobody seemed to know why it happened or anything... Just that it did. And even after talking to them the supervisor explained that I should have voided it, should have caught it, that it was done now... she said quite alot but she was not happy... She honestly seemed kinda half angry and lost about it and that probably scared me the most.
I even asked the bookkeeper about it, and she said it was over and done with now, but that 'they'd' probably question me about it. Never telling me who 'they' are...
I wait for the assistant manager to come in, tell them what happened, and they say 'don't worry about it, I gotcha' and proceeds to go find said bookkeeper. I'm thinking okay... maaaaaybe this'll all get resolved.
Nope.
They come back and are pretty much like 'yeeeeaaaahhhh, I didn't know you used THAT coupon'.... And they didn't seem to pleased either... It was obvious that changed everything.
$29.99... That's alot of money... I still can't believe it...
Now I'm sitting here, waiting for 'the call' to tell me not to come in.... I'm off tomorrow but for once I wish I wasn't... I'll be spending the whole day worrying if and when I might get fired. And if not, the whole WEEK to find out what's gonna happen and who's gonna question me...
I get the impression they could call anywhere between now and my next work day to tell me I'm fired and that'll just kill me... I'm off until Friday.
I can't afford to lose this job. This is probably gonna be the longest 3 days of my life...
If they were to fire me, does anyone know when exactly they would?
... We just had someone get fired for selling alcohol to an underage person. They called her before her next shift started to tell her not to come in... I can't wait that long D:...
what are customer care coupons? if a coupon doesn't ring?
i wouldn't worry too much about it if youre off probation. i effed up royally and did something illegal (altho at the time i didnt know it and neither did anyone else other then the managers) and i didnt even get a write up. they were like lol its ok.
selling to a minor is completely different. that could have cost the stores THOUSANDS and their license.
They canNOT fire you over the phone. When you go back and if they call you in the office explain that you were told, "that you cannot use it, HOWEVER if you must, it must be under EXTREME circumstances. But then say why tell me "not to use the coupon" after the fact? Be civil. Offer to pay the amount back ($29.99 or $2.99) out if your paycheck. Hopefully all that will come of it is a write up, or worse 3 day suspension. Depending in how clean your work record is, they MAY let you off with a written warning. (Don't quote me in that).
If all you get is a write up or a 1-2 day suspension, consider it lesson learned. And if a customer bitches, let them bitch and call for a supervisor.
I think it's basically.... Not if a coupon doesn't go through, but more like a 'freebie'? I THINK it's supposed to be used like, say the weight for something like a price check is wrong so, for their inconvenience, you could take off $1 or something. To make the customer happy?
But everyone I know has only ever used it as- say something rings up $10.99 but it's supposed to be $9.99, majority would use the customer coupon to take off the difference instead of changing the price.
I'm gonna assume people were abusing it and that's why it was 'taken away' like everything else. (We also can no longer key ring items into departments...)
I want to add. I've been there for a little over a year. And our store is NOT a union... If that adds anything...
God... that would totally suck. Getting no call. Coming in thinking everything's okay but the fire me there...
And I asked both the supervisor, the assistant manager, and even the bookkeeper if there was ANYTHING I needed to sign, and they all replied no. Noting could be done now. And kept saying things like 'well next time do this' or 'next time do that' or 'from now on...' but still...
This is all a horrible mess...
And the best part was, when they were looking at their receipt, I asked the customers if everything else came up right... I'd wondered why they'd looked so thrilled :(...
If it was an honest mistake and you owned up to it and your record has been clean up to this point, you probably have nothing to worry about. We had a girl in the deli accidentally leave out a whole truck of lunchmeat overnight and she wasn't fired. Believe me, that was a lot more than $29.99.
The union is pretty good when it comes to situations like this. Unless this was like a third strike for you, you likely have nothing more than a write-up to worry about. Probably not even that, if you're well liked then it will probably just be a verbal warning and coaching. It literally takes attempted murder to fire somebody at Kroger once they've passed their probationary period.
the department code thing for coupons is going out for all divisions not just your store. Idk why just is. We can still key in coupons that don't scan but its under just one different code.
What youre talking about is i think the scan rite code? Basically if something doesn't ring up right, you can insert that code and "make it right" for the customer. I really wouldn't worry about it that much. Im sure the customer service people have wasted MUCH more money than you did that one time. They get screwed over constantly by customers.
But no, I don't mean the 'make it right' thing. I mean the 6667 code that's basically a free coupon. Atleast that's what I'm assuming it is. We never used it that way... but maybe that's why it's being taken away...
And no! Did not know they were taking away department codes... (That's the 9999-whatever number department right?)
But no, I don't mean the 'make it right' thing. I mean the 6667 code that's basically a free coupon. Atleast that's what I'm assuming it is. We never used it that way... but maybe that's why it's being taken away...
And no! Did not know they were taking away department codes... (That's the 9999-whatever number department right?)
Ah, didn't read that part. Regardless, as long as you're not disliked by your superiors, I think you'll be fine.
I've never gotten in trouble... while I can't say I'm very liked (I wouldn't know), I'm not very disliked either (still wouldn't know)... if that makes sense?
(I'm pretty much invisible. I tend to keep to myself. And only speak when spoken to... I've no problems with anyone and no one has any with me so... I'm neutral I suppose, as far as anyone there goes I suppose?... Not anymore I guess though?)
yeah 6667 is scan rite.. its not a free coupon. its suppose to be used when an item rings up wrong and you give them the item for free (if its under 5$) or 5$ off. It's not a "free coupon". theres no such thing as a free coupon lol
Yeah I wasn't sure what exactly they called it. When you use it it just says 'customer care' on the receipt. We (cashiers/supervisors) all just used it as 'oh these things didn't ring up right so altogether (with a calculator) we'll take off this amount' kinda thing... And unless it was more than $3 or so I always always asked first (I hated using it. Either I just didn't feel 'safe' doing it. Or in my opinion some people didn't deserve it.). I figured $2.99 wouldn't be an issue considering how much the total was... $29.99. Holy ****.
This literally all happened within two days. I hardly used it but there were a couple times and no one even told me about it. Then this happens.
And I have to wait till' Friday, at the LEAST to find out if I'm outta the red :(
And even then it could still come back at me at some point... God damn this all just sucks. It's literally haunting me I can't even sleep right now...
I can say with some certainty that at least at my store you'd have nothing to worry about, especially if this is your first screw-up. I wouldn't sweat it too much man, I think you're making a bigger deal than it is. $30 is a decent bit to screw up but it's really not that big of a deal. If anything just offer to pay it out of pocket if it comes to it, but I don't even think that's necessary.
I once cashed a fake check that was $600 and all I was told was never do anything requiring an override with a check.
I had to use an override for someone's ID a couple weeks later (a bubble in the plastic made it impossible to scan) and my supervisor lit into me for doing it until we found the check and I was like well here's why...
They care more if you were doing it to help yourself or someone in your household. Mistakes happen, as long as they don't happen in your favor.
Not a cashier, but I would say not to worry too much. I was working with a cashier who didn't get the person to swipe their credit card for the order, I was dealing with the annoying reuseable bags and noticed it when I went to help the next customer unload.
He wasn't fired or anything and it was somewhere around $90 gone out the door.
Our bookkeeper told me once that overall the cashiers' drawers are $50-$70 under what they should be.
Yeah, pretty much every cashier has a mistake or two like this under their belt. It isn't a big deal, I can't believe you are freaking out so much! $30 isn't **** to a Kroger store. They would lose more than that hiring and training a new person.
