Kuddo's to Jason S at the Burlington Washington Fred Meyer.
Recently an outing at 7:00 pm to make a purchase for some awesome Darth Vader Shoes for my grandson, a series of 'UH-OHS" commenced for an hour but Jason was the voice of reason. After the original cashier incorrectly counted the cash I handed her (I knew I would need to use my debit to finish the transaction) she had accidentally added up too much cash (only $40 not $70) and the closed the transaction. YIKES!! Now what? Then waiting for her (she was very apologetic) to make several attempts to figure out how to fix the transaction. Mind you I did have my 4 year old grandson with me. Several minutes pass by.....several phone calls.....a few different people trying to help.....here comes the red vest! Hope on the horizon! The red vest lady said I needed to follow her to the customer service register to fix the transaction, to which I replied "Your NOT going to ask me to wait in a line are you?".....her reply "uhhhhhh...........my reply "Oops wrong answer". We round the corner and she sees that there is not a customer waiting and reply's "No". We get to the counter....for some reason this is a very strange anominally that no one can figure out. Another cashier says "Oh no you can't go", after I reply "just void the transaction, I have to go, its bedtime now for my grandson."...... really holding me hostage is what it felt like. Mind you they were holding my original cash and I had no receipt. Oh dear...this is getting really tricky. Patience is being called for. The red vest states "But we have to fix the other register its going to be off" "Not sure how to work this one"......confidence is waning!! Then after about 40-45 minutes my final receipt is clocked at 8:00 pm. The voice of reason rings true. Not informing me I cant go anywhere. Not making me feel as if I had created this scenario. Not making this MY problem...was the voice of Jason S. Finally an employee on this night remembers that I am the customer.....Jason states "Lets just help her get out of here!" Red vest chimes in "But what about the other register..its going to be off (not my problem)" Jason states "We will figure it out later, write a note for the till, she needs to go!" Hostage no more!! In a calm, confident voice with a smile, Jason took the reigns and brought it all to an end.
My grandson has his new shoes (loves them), I will shop Fred Meyer again. If I ever see Jason S again...I will remind him of how I felt leaving on this particular night. Thank him when I can.
We all get things mixed up, so we apologize. Its the holiday season...so everyone's temperature runs ragged. But Jason deserves to be recognized for his demeanor that remembered I am the customer. I am NOT to be held hostage over anothers error. Just fix it and let me go.
Ready??? Hands together! Hip Hip Hooray for Jason. Maybe the Kroger family will find this most excellent employee and recognize him properly. He is a keeper.
If it was so close to his bedtime why go to a store where you know it's going to be busy with the holiday rush?
I mean it obviously shouldn't have taken that long to fix the transaction but you went there at 7pm, then after a few minutes told the cashier it was his bedtime???
If you want to do Jason any favors, leave him a good comment on the OSAT survey (assuming FM does that).
Also, if you told me "oops wrong answer" I wouldn't feel very motivated to get you in and out in a timely manner. In fact, I might be more inclined to go slower than usual in solving your problem. Just saying. We may not be able to directly lash out at a customer, but there's plenty of passive aggressive things we can do to make your experience just as unpleasant as you're making ours.
Kuddo's to Jason S at the Burlington Washington Fred Meyer. 
