I am a utility clerk and take pride in what I do. I go to work, do all my tasks as assigned. I even get compliments from co- workers and management alike. We'll today I get pulled into the office for... Get this... Being TOO task oriented. Uhh... I'm NOR there to chit chat with every Tom, Dick, and Jane that crosses my path. I'm courteous and keep my answers short and to the point. I'm not being paid to have a conversation. I'm being paid to work. We'll, the asm said that I NEED to CONVERSE more. Make my answers on inquired product more personalized. This takes away from what I need to get done. i just want to get my work Donne, and go home. Not be a chatterbox.
Maybe you're not conversing enough with the customers? Every associate, regardless of position, is required to acknowledge, assist and appreciate every customer and failure to do so can result in write-ups and ultimately, termination. It could be too you failed a mystery shop for not walking a customer to a product, conversing with the customer along the way, and exploring the customer's needs.
Maybe you're not conversing enough with the customers? Every associate, regardless of position, is required to acknowledge, assist and appreciate every customer and failure to do so can result in write-ups and ultimately, termination. It could be too you failed a mystery shop for not walking a customer to a product, conversing with the customer along the way, and exploring the customer's needs.
Oh please, if some clerk started asking me about my plans for what I was buying, I'd tell him to mind his own business.
Maybe you're not conversing enough with the customers? Every associate, regardless of position, is required to acknowledge, assist and appreciate every customer and failure to do so can result in write-ups and ultimately, termination. It could be too you failed a mystery shop for not walking a customer to a product, conversing with the customer along the way, and exploring the customer's needs.
Oh please, if some clerk started asking me about my plans for what I was buying, I'd tell him to mind his own business.
Then tell Kroger that because Kroger tells us to get all in your business because that's what marketing research has supposedly told the company that customers want. If you're buying charcoal and meat, we're supposed to ask if you're having a cook-out and explore your needs so that we can make other purchasing suggestions. Employees get graded by mystery shoppers to ensure that employees are doing what Kroger wants them to do and employees get named in a report that ends up on management's desk in which they are either shown as meeting the needs of the customer or failing.
Ralphs has kinda backed off that policy because of complaints of what they perceived as sexual harassment. The customer(s) felt that. It is a little phony for a male employee to go out of their way to help, so unofficially, if its a young or middle aged female , we as males now tend to ignore. Better to be safe and avoid this situation. Californians are so full of themselves
We all want to just do our jobs and go home when our shift ends. We all want to work uninterrupted. But guess what? If the company says to chat up customers then a chatterbox you shall be. When I was a utility clerk I talked with customers as I worked. We do get mystery shops and yes a utility clerk can and does show up on a shop. They don't care about your position. All they care about is customer service and if they are treated decent and having their needs met. And yes this includes talking.
We all want to just do our jobs and go home when our shift ends. We all want to work uninterrupted. But guess what? If the company says to chat up customers then a chatterbox you shall be. When I was a utility clerk I talked with customers as I worked. We do get mystery shops and yes a utility clerk can and does show up on a shop. They don't care about your position. All they care about is customer service and if they are treated decent and having their needs met. And yes this includes talking.
That's not one of my needs, nor is it a lot of people's. I want to go in, get what I want, and get out.
And I agree. In fact, most kroger workers just want to be left alone as well. But kroger decides otherwise. And employees have no choice. If customers got together and did a survey then MAYBE Kroger would listen. That's even if they read the surveys
Just out of curiosity, has anyone heard of anyone being fired for non-engagement/not adhering to the 3 A's (acknowledge, assist, appreciate)? I personally have not.
Just out of curiosity, has anyone heard of anyone being fired for non-engagement/not adhering to the 3 A's (acknowledge, assist, appreciate)? I personally have not.
I'm sorry, but that's wrong. The 3 A's are anger, aggravate, and annoy.
Just out of curiosity, has anyone heard of anyone being fired for non-engagement/not adhering to the 3 A's (acknowledge, assist, appreciate)? I personally have not.
