Things will be fine for awhile, but then it all goes to ****. Last 2 sundays we've had late trucks. The truck that normally arrives early in the morning (between 5-6am) didn't get in until 1pm. Most of our help leaves at 130!! The driver went to the wrong state...the wrong STATE!!! he saw the last two numbers of our store number and headed to Nashville, TN to a store that had the same two last numbers. We were able to get a couple aisles of backstock ran (would've been more, but they're piled to the sky and overflowing onto other carts). So once the truck showed up, we had basically had 1 person sorting and running the truck. When that guy left, another came in, and when he left a 3rd guy came in (no overlapping). Today we had yesterday's grocery, last night's kmp, and today's grocery. Luckily the last two weren't terribly huge, but 3 trucks is a lot when you consider we don't really have a lot of help. It's becoming "typical sunday"
My Sundays aren't screwed like that. But given it's the holiday season and we just moved into a new store in my division. We are getting 3 pallets of stuff just about everyday! And even though we have a large freezer it is a hot mess in there. There are boxes of this and that and the other all over the place. It was somewhat organized but things still got shifted all over cause we hosted the Holiday walk thru and the techs moved things about.
And I just learned today they are sending someone more folks out to proper rearrange things all over again anyway. Because corporate wants it all in a particular format. Which is all well and good, save for it is frustrating everyone from the Bakers down to our new Pastry Chef. And everyone is holding a pissy attitude about not being able to find things. Cause at our new store we were able to open the boxes and take out everything and put it all out on a shelf where it needs to be and we can just go in and grab and was awesome(well save for when stuff was behind the bread carts and back stock). Not to mention with so many different people doing truck each day they are re-locating stuff all over the place if not loosely putting it all together.
Which I can understand, cause when you do try and take your time and organize things out properly. They are circling like vultures(dept. heads etc.) reminding us that the pallets have to be off the floor by 9. I mean we get that, but that is a lot of heavy a## bread to be moving. And when you try and move it some place the bakers(whom hardly ever touch their own dough til they need to bake it), are gripping about us putting it in the wrong place and they can't use it. But to me it would be far more intelligent for them to have some of the bakers continue boxing and bagging up stuff at the tables. And some when truck comes in put their own dough away! Cause seriously even if you are to ask them where they want it, some of them get such an attitude like "why are you bugging me?! Just put it away I want nothing to do with truck at all. But if you put it somewhere I don't like I have a right to b**** about it for the rest of the morning."
But I say, it would go much more smoothly if we actually communicated what was going on. And try our best to move things where we all can reach our stuff. I mean I don't personally bake stuff, aside from the cookies and toasting up some stuffing so far, myself. But it would have been awesome if our team leader could have done a big huddle and instead of just telling me individually about corporate coming back in to rearrange the freezers again and how stuff has to stay in boxes so we can keep track of dates on the outside of the boxes so we are making sure to rotate things out properly, then I think that would cut down on some of the frustrations too. But with so many different shifts and not everyone getting the same messages all the time. It is just leading to, too many people getting pissed off real fast and in a hurry. I would also say pulling folks off of stuff so often before one thing is finished if they are helping with something is another big issue too.
