I just took over my first department (Dairy) and it has apparently been a disaster since our store opened.
One of the main problems that I am seeing is that every single BOH for items I have scanned has been horrendously off. (Cheese saying a BoH of 3 when I'm looking at 20 of the exact same thing etc etc)
What do you guys do to get a more accurate BoH? And more so, do you update your BoH using the residual scan? (Backstock) Or is there another way to do it? My hopes are that once the numbers are accurate the trucks will start working in our favor (if that's possible haha) than against us.
Are you the Department Manager/Lead? If so, you set the standards and rules. If you don't set rules, slackers will screw up your BOHs.
Make sure everyone that works in the Dairy knows how to count(you would be surprised). Make sure everyone knows how to use the Telxon. Make sure whoever runs backstock, runs it 110% and is organized. I have had daycrew sign our carts only to learn after I already sent the order that they just picked thru the top layer and called it good. Make sure everyone knows how to make sure the truck has been received in ISP.
You can change BOHs in Order Review, Lows & Holes and Residual scan.
I make Minimum changes in order review.
Lows & holes is for the replenishment report I think.
Residual scan is for backstock after the live load has been ran.
Make sure everyone knows that Backstock left over from a worked(live) truck must be scanned in residual scan before it is placed on a backstock cart. Then would be a good time to doublecheck the Allocation. You can use the arrow down key to get to that field. You can print out the Residual scan changes after midnight the next day if you want to double check someones' changes.
If you press F0, F9, it will show you who made the changes in the last month. F4 will show you who adjusted minimums I think.
xx11122 will be a co worker. 12345 will be a shipper. E40 will be a store transfer. Don't jump on someone about changes. They will then scan things but never make any changes. If it happens constantly, then definitely say something. They may be making changes because they don't realize something is also in a bunker on sale. I found a couple of my workers were making weird high amount changes. I think what was happening was the Telxon was freezing up. They would try to scan again before it unfroze. In residual scan, all you have to do is enter numbers and it will update the BOH without employee approval. The telzon would accept the first whole numbers of the bar code as the correct BOH. Also, when tags are close together, I cover the one I don't want to scan. The telzon will wander left and right a few inches.
The way it is supposed to work:
Run all backstock first everyday. Then, run live load. Then, scan residual backstock. Then, the Lows & Holes scan. Then, the Order Review. If the backstock hasn't been ran, a newbie will zero out products in Lows & Holes. If you don't catch it during Order Review, you will have residual backstock. If the employee doesn't do a residual scan, you will have 4 extra cases on 3 different Uboats because the employee is also disorganized. Never ending vicious cycle unless you train people to do it the correct way.
If the BOHs are out of sync, the best thing to do is run and thoroughly scan all the backstock. If everyone scans residual backstock before it is placed on the cart, then a thorough scan is only needed once a month if at all. You might have to focus on one section/cart a day until it gets done unless you can talk a manager into approving extra hours. You will never win on the Yogurt BOHs unless you can train cashiers to scan one item at a time. They mess up my Soup, pet food cans and Sparkling ice. Never going to change.
I Manage Dry Night Grocery with 12 coworkers. I have only had to ground one person from using it after he messed up an important aisle. I still need to train a few others to be confident.
where the hell do you work to have a night grocery crew of "12 co-workers"? My store does a million a week and we have a 6 man night crew total including the grocery manager and 2 of those are part time. We have holes from one end of the store to the other, pull the whole load out on the floor only to pull at least a 1/3 and sometimes half of it back to receiving unworked daily, only get to touch backstock 2 times a week and that ain't all the backstock, just a few aisles, and everybody busting ass, working through breaks, etc.
where the hell do you work to have a night grocery crew of "12 co-workers"? My store does a million a week and we have a 6 man night crew total including the grocery manager and 2 of those are part time. We have holes from one end of the store to the other, pull the whole load out on the floor only to pull at least a 1/3 and sometimes half of it back to receiving unworked daily, only get to touch backstock 2 times a week and that ain't all the backstock, just a few aisles, and everybody busting ass, working through breaks, etc.
Yes, I was told I am lucky I have a full crew. But, I don't have a full crew of fast workers. Most of the part timers are burn outs or retirees. I don't think they will ever be up to speed. People constantly calling in.
The DP gives me so much time to get the work done. I can account for every minute. I don't expect 6 people to do the work of 10.
I refuse to skip breaks. I do not like rolling pallets back but have done it due to call ins.
Are you the Department Manager/Lead? If so, you set the standards and rules. If you don't set rules, slackers will screw up your BOHs.
Make sure everyone that works in the Dairy knows how to count(you would be surprised). Make sure everyone knows how to use the Telxon. Make sure whoever runs backstock, runs it 110% and is organized. I have had daycrew sign our carts only to learn after I already sent the order that they just picked thru the top layer and called it good. Make sure everyone knows how to make sure the truck has been received in ISP.
You can change BOHs in Order Review, Lows & Holes and Residual scan.
I make Minimum changes in order review.
Lows & holes is for the replenishment report I think.
Residual scan is for backstock after the live load has been ran.
Make sure everyone knows that Backstock left over from a worked(live) truck must be scanned in residual scan before it is placed on a backstock cart. Then would be a good time to doublecheck the Allocation. You can use the arrow down key to get to that field. You can print out the Residual scan changes after midnight the next day if you want to double check someones' changes.
If you press F0, F9, it will show you who made the changes in the last month. F4 will show you who adjusted minimums I think.
xx11122 will be a co worker. 12345 will be a shipper. E40 will be a store transfer. Don't jump on someone about changes. They will then scan things but never make any changes. If it happens constantly, then definitely say something. They may be making changes because they don't realize something is also in a bunker on sale. I found a couple of my workers were making weird high amount changes. I think what was happening was the Telxon was freezing up. They would try to scan again before it unfroze. In residual scan, all you have to do is enter numbers and it will update the BOH without employee approval. The telzon would accept the first whole numbers of the bar code as the correct BOH. Also, when tags are close together, I cover the one I don't want to scan. The telzon will wander left and right a few inches.
The way it is supposed to work:
Run all backstock first everyday. Then, run live load. Then, scan residual backstock. Then, the Lows & Holes scan. Then, the Order Review. If the backstock hasn't been ran, a newbie will zero out products in Lows & Holes. If you don't catch it during Order Review, you will have residual backstock. If the employee doesn't do a residual scan, you will have 4 extra cases on 3 different Uboats because the employee is also disorganized. Never ending vicious cycle unless you train people to do it the correct way.
If the BOHs are out of sync, the best thing to do is run and thoroughly scan all the backstock. If everyone scans residual backstock before it is placed on the cart, then a thorough scan is only needed once a month if at all. You might have to focus on one section/cart a day until it gets done unless you can talk a manager into approving extra hours. You will never win on the Yogurt BOHs unless you can train cashiers to scan one item at a time. They mess up my Soup, pet food cans and Sparkling ice. Never going to change.
I Manage Dry Night Grocery with 12 coworkers. I have only had to ground one person from using it after he messed up an important aisle. I still need to train a few others to be confident.
Thanks for all the information!
Yes I am the lead now; Yesterday was my second day and Ideally I can get the department under control to where I can go thoroughly through the backstock but that may be sometime. We currently have 5-6 U-boats of backstock and things were looking up till we received 9 pallets of milk/oj/tea/sour cream etc and 6 additional pallets of perishables with me being the only one who worked yesterday unless my closer came in very late. Today I will luckily have help as soon as I go in but that still leaves 7 pallets (1 remaining from yesterday Monday's truck.) for myself and one other to go through today.
Do you have any suggestions as to what to change minimums to? Management is still ordering (Honestly I think they let the computer order for yesterdays truck) but will be walking through with me today to show me how to go about things.. Which I am looking forward to as from what my co-workers have told me (and I have seen just from all of the backstock) is that they just fire away aimlessly with the gun at holes.
Yes I am the lead now; Yesterday was my second day and Ideally I can get the department under control to where I can go thoroughly through the backstock but that may be sometime. We currently have 5-6 U-boats of backstock and things were looking up till we received 9 pallets of milk/oj/tea/sour cream etc and 6 additional pallets of perishables with me being the only one who worked yesterday unless my closer came in very late. Today I will luckily have help as soon as I go in but that still leaves 7 pallets (1 remaining from yesterday Monday's truck.) for myself and one other to go through today.
Do you have any suggestions as to what to change minimums to? Management is still ordering (Honestly I think they let the computer order for yesterdays truck) but will be walking through with me today to show me how to go about things.. Which I am looking forward to as from what my co-workers have told me (and I have seen just from all of the backstock) is that they just fire away aimlessly with the gun at holes.
Thanks again for the help!
Ouch! That can get messy when managers order. All you can do is try to find the low products and keep them looking full.
The Dairy Manager I worked with would walk the Department as soon as he clocked in. He would make a list of everything that was low or out, find it on backstock and fill it asap. Then, write the order.
I am not sure if MDS applies to the milk order.
When you are in order review,
F9 Shows a lot of data. I normally use the MDS number to adjust my minimum when I had control of it. Minimum daily supply. If you are using order evolution, then the Min might get reset automatically once a month. Best to keep allocations correct. We have a truck/order every day so 1 is a reasonable number for the MDS #. When you adjust your Min, the MDS# changes up or down. If you have an order every 2 days, then 2 is a good starting number. MDS is 2. You have enough product for 2 days. For fast sellers, you want the minimum to be higher.
F1 - Help with F keys index.
F2 Open data field when you want to change BOH or Min or add to an order.
F3 Order History
F4 Shows who changed minimum I think.
F5 Closes the data field after you have made changes.
F6 When the order is open, it shows most of the info you saw on the computer when looking at the order.
F7 After you press F3, you only see the sales history for the last 30 says. F7 will go back a few more weeks.
Same if you are on the info screen. Press F7 and it will show you the different trailers attached to that barcode.
F8 Undoes what F7 did above.
F9 Shows a lot of data. I normally use the MDS number to adjust my minimum when I had control of it. Minimum daily supply.
where the hell do you work to have a night grocery crew of "12 co-workers"? My store does a million a week and we have a 6 man night crew total including the grocery manager and 2 of those are part time. We have holes from one end of the store to the other, pull the whole load out on the floor only to pull at least a 1/3 and sometimes half of it back to receiving unworked daily, only get to touch backstock 2 times a week and that ain't all the backstock, just a few aisles, and everybody busting ass, working through breaks, etc.
Yes, I was told I am lucky I have a full crew. But, I don't have a full crew of fast workers. Most of the part timers are burn outs or retirees. I don't think they will ever be up to speed. People constantly calling in.
The DP gives me so much time to get the work done. I can account for every minute. I don't expect 6 people to do the work of 10.
I refuse to skip breaks. I do not like rolling pallets back but have done it due to call ins.
We do over 1 Million a week.
Yeah I completely understand. I am in Drug/gm and we are constantly outselling another store in our district but they get 100 more hours than we do each week (we are a million dollar store and usually #1 or #2 in sales). The only difference is the other store is where that Bruce Lucia shops at. Go figure.
