Okay so lets have a little story time. Flash back to about a month after I started cashiering at my Kroger Marketplace (one of the walmart sized ones). We have the register set up where the cahier unloads the cart, scans it, and sends it down the conveyor to the bagger. So customer comes through my line with a buggy of groceries and a bowl in with the rest of his groceries. We sell kitchenware at this kroger so I dont think twice about scanning it with the rest of the groceries. I do not try and be secretive about it or anything and send it down the conveyor with the rest of his groceries. Hit total, customer pays, I give him receipt and wish him a nice day and then BOOM CHAOS. He hollers "DID YOU CHARGE ME FOR THIS BOWL?" and I'm all "umm ya" and he says "THIS WAS AN EXCHANGE I ALREADY PAYED FOR IT YADA YADA BLAH BLAH" I tell him I didn't know that and bite my tongue from saying how it was in with the rest of his groceries and he is an absolute dolt. I tell him to go to the service desk and get his refund and may have talked a little crap about him to the next customer because, hey, I'm human.
NOW fast forward to today and customer comes through my line with a small cart and about five items. He has a disposable plastic water bottle water bottle, some cans and stuff, and some garden gnome bull**** idek. He says to leave the water and garden gnome thingy in his cart so I send the cans and stuff down the conveyor and HE WATCHES ME scan the garden gnome thingy with my scan gun and scan the water bottle. (Crazy that I would scan a water bottle in a checkout line at a grocery store, right!?). Dude pays, I give him his receipt, he meanders about 5 feet away and scans his receipt (as I noticed all people over 50 do after they buy anything) and once again BOOM CHAOS. "DID YOU CHARGE ME FOR THIS WATER!?" "ummm ya" "THIS WAS MY OWN WATER I BROUGHT IT FROM HOME YADA YADA BLAH BLAH". This time I didn't even pretend to be nice about it. I told him he could go to the service desk and try to get a refund, but it was not my damn problem.
SO any other front enders have experiences like this? Its one thing to have it happen once but I was amazed that it happened twice with like an exact same scenario. If you have something that they sell at the store you are in and it is in with the rest of the items you are purchasing, how can you possible expect it not to get rang up with the rest of your stuff? My mama taught me not to even bring stuff you had already bought that they sell at the store you were going into into the store because then it looks like SHOPLIFTING! Guess she is the only one with any common sense in my neighborhood.
Okay so lets have a little story time. Flash back to about a month after I started cashiering at my Kroger Marketplace (one of the walmart sized ones). We have the register set up where the cahier unloads the cart, scans it, and sends it down the conveyor to the bagger. So customer comes through my line with a buggy of groceries and a bowl in with the rest of his groceries. We sell kitchenware at this kroger so I dont think twice about scanning it with the rest of the groceries. I do not try and be secretive about it or anything and send it down the conveyor with the rest of his groceries. Hit total, customer pays, I give him receipt and wish him a nice day and then BOOM CHAOS. He hollers "DID YOU CHARGE ME FOR THIS BOWL?" and I'm all "umm ya" and he says "THIS WAS AN EXCHANGE I ALREADY PAYED FOR IT YADA YADA BLAH BLAH" I tell him I didn't know that and bite my tongue from saying how it was in with the rest of his groceries and he is an absolute dolt. I tell him to go to the service desk and get his refund and may have talked a little crap about him to the next customer because, hey, I'm human.
NOW fast forward to today and customer comes through my line with a small cart and about five items. He has a disposable plastic water bottle water bottle, some cans and stuff, and some garden gnome bull**** idek. He says to leave the water and garden gnome thingy in his cart so I send the cans and stuff down the conveyor and HE WATCHES ME scan the garden gnome thingy with my scan gun and scan the water bottle. (Crazy that I would scan a water bottle in a checkout line at a grocery store, right!?). Dude pays, I give him his receipt, he meanders about 5 feet away and scans his receipt (as I noticed all people over 50 do after they buy anything) and once again BOOM CHAOS. "DID YOU CHARGE ME FOR THIS WATER!?" "ummm ya" "THIS WAS MY OWN WATER I BROUGHT IT FROM HOME YADA YADA BLAH BLAH". This time I didn't even pretend to be nice about it. I told him he could go to the service desk and try to get a refund, but it was not my damn problem.
SO any other front enders have experiences like this? Its one thing to have it happen once but I was amazed that it happened twice with like an exact same scenario. If you have something that they sell at the store you are in and it is in with the rest of the items you are purchasing, how can you possible expect it not to get rang up with the rest of your stuff? My mama taught me not to even bring stuff you had already bought that they sell at the store you were going into into the store because then it looks like SHOPLIFTING! Guess she is the only one with any common sense in my neighborhood.
Not a FE person. But my folks did teach me not to bring extra stuff into the store like that as well. As it does confuse the issue for one. And pending on what you get, it can also get in the way if you need to shop for a lot of stuff as well. But sounds like this customer just wants his way about everything, it would seem. So irrational.
What gets me are the "cashback with a check" customers.
When a customer is paying with a debit card, they ask for cashback and it doesn't go through, they reluctantly come to the conclusion that they miscalculated the contents of their account.
The CHECK customers, however...When it says "amount exceeded" they come to the conclusion that Kroger lied to them or the cashier is doing something wrong. It really doesn't hit them they simply don't have the money. They are in worse denial than the WIC people, and will get ruder too.
