I had a customer who was on her phone the entire time during her transaction, including after she paid.
So I bagged her groceries in plastic, but she got pissy and said that she wanted paper.
So how do you deal with customers like this, especially when they are still on their phone after paying?
Same thing I do with a relative on the phone. Speak louder to get their attention, make gestures towards what they want(paper or plastic), and emphasize having a nice day to move them along. Doesn't hurt either to turn to the next customer and start ringing their stuff up too. Nobody can miss those beeps and should have some sense to move along. I think even at my store if someone is still distracted on the lane like that, the FE supervisor comes around and ask if they need help getting their stuff to their car. To which again, if said customer has some sense will smile and say no and head on out of the door and out of the way.
If the customer is kind but needed to take a call for whatever reason, I'll still go through the transaction as normal asking if they want paper or plastic, et cetera et cetera.
If the customer is rude, I motion for their savings card, scan their items quickly, bag them in plastic even if they wanted paper, and get them out of the store. Don't even wish them a nice day.
I don't waste my time trying to be over-zealous with extremely rude people. I try not to be rude myself but I don't do anything extra for the rude customers.
Uhhhh, I "deal with it" the same way you dealed with yours.
Say "Hello" regardless of getting a reply back or not, and proceed to scanning, then helping the CC bag.
If they want paper, and don't say anything that's THEIR problem, not yours.
Most of my "cellphone" customers will say "Paper please" "Doublebag everything" or "Pack them light" or "Pack them heavy" before I begin. I then tell my bagger, and proceed.
At the end of scanning, I'll go "That'll be X dollars, Sir/Ma'am" while they're still on the phone. They hear me and pay.
I give them their receipt, thank them for shopping, wish them a nice day. They usually smile, mouth "Thank You" and go.
If they tell you something was wrong, just say...."I'm sorry i didn't want to interrupt you while your had your phone conversation". Just be nice and they normally will apologize and move it along...
I had a customer who was on her phone the entire time during her transaction, including after she paid.
So I bagged her groceries in plastic, but she got pissy and said that she wanted paper.
So how do you deal with customers like this, especially when they are still on their phone after paying?
I bought a cell phone jammer that fits in my back pocket and cover it by wearing an apron. It works up to 50 ft when on the low power. Suredoes piss people off, including mgmt. because they cant use there phone either. Its awesome
There will always be a few customers that are there to use us as a punching bag. I just quickly and politely get their order done and get them out of my lane and go on to the next one. Often certain customers will take their mistakes or lack of specification out on the cashier or courtesy clerk.
As far as the phone goes i just politely and quietly speak to them in a non intrusive fashion. I mean they shouldn't be on the phone in the first place but at the same time I see them as a guest and that sort of thing doesn't really bother me. It is general ignorance or rudeness I usually have trouble with out of the customers.
I do not say as so much one word. If they don't talk to you then that's their problem. I've had to deal with harassive customers at my prior store too much. Some just b*tched about every thing if I so much as spoke so they got no proper ethical customer service.
