See, I get conflicting answers about this from different people. One of the lifers, as you'd call them, there told me that Uscan is 15 items or less. I asked one of the assistant managers and they said and I quote "whoever told you that was lying."
Now we have this new CSM at our store and they came right up to me and told me I should not be letting customers with more than 15 items use the Uscan, that that's what the registers are for.
I can see how customers are going to get pissed at me in the future for denying them use of the self checkout when it's busy. I don't want to piss off the new CSM by not following this order.
You should tell the assistant manager what the new CSM is trying to enforce, and they'll set them straight.
Afterall, your AM is over your CSM, and you can't physically bar a customer from U-Scan. Attempting to do so will create a needless scene (and headache) for you, and could potentially get you spoken to by your AM.
As for the lifers at self-checkout. They're use to doing whatever they want to, and hate being "inconvenienced".
This one lifer cashier was refusing a customer's payment of two dollars' worth of quarters and dimes and told him "We're not allowed to accept loose change", which was a lie.
They were eventually fired for something unrelated.
You should tell the assistant manager what the new CSM is trying to enforce, and they'll set them straight.
Afterall, your AM is over your CSM, and you can't physically bar a customer from U-Scan. Attempting to do so will create a needless scene (and headache) for you, and could potentially get you spoken to by your AM.
As for the lifers at self-checkout. They're use to doing whatever they want to, and hate being "inconvenienced".
This one lifer cashier was refusing a customer's payment of two dollars' worth of quarters and dimes and told him "We're not allowed to accept loose change", which was a lie.
They were eventually fired for something unrelated.
Oh, my god. My previous STORE MANAGER "spoke to me" about how we aren't allowed to accept coins as payment. I laughed at him so hard until he said "What are you laughing at this is serious". I began to laugh even harder. The guy was trying to buy some flowers, had been visibly crying, and his cashier was giving him a hard time over two rolls of dimes.
I ended up walking out and back onto the floor because the idiot didn't realize that you can weigh coins on the scale to determine how much/many were in the case (Obviously never worked at a bank). He tried to tell me that "there could have been anything in those rolls". It was a real eye opener at just how stupid he actually was when it came to what coins are and how they are so strictly controlled with their weights.
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Would you like fries with th... I mean, your milk in a bag?
As for the lifers at self-checkout. They're use to doing whatever they want to, and hate being "inconvenienced".
I see a lot of that, even with the young cashiers who get put on Uscan. They barely pay attention to what the customers are doing.
I seem to be the only one who actually walks around and interacts with the customers. I also seem to be the only one who cleans up the areas around the lanes. The others let the customers trash the area with garbage, and hand baskets and unused plastic bags that are too troublesome to get open.
If there isn't, there should be. Nothing worst than some idiot with 50 items in their cart and barely know how to use a computer come into self checkout and scan 1 item every 30 seconds. For what reason? Besides making other customers mad
If there isn't, there should be. Nothing worst than some idiot with 50 items in their cart and barely know how to use a computer come into self checkout and scan 1 item every 30 seconds. For what reason? Besides making other customers mad
True. I've even had customers come in and expect me to scan every item for them, and even put the money in the machine, like as if this is a regular lane and I'm the cashier.
Bagboy, they weren't even in paper rolls. Just typical loose change of mostly quarters, some dimes, and maybe 5 pennies. Max.
The sorry cashier just didn't want to count them.
Your store manager was still being an ass, though.
I personally don't understand people who go to U-Scan with a 200 dollar order and a bible of coupons, but not all of them are helpless, drooling idiots that call the attendant every 3 seconds.
Some of them, know exactly what they're doing and are out of there pretty swiftly.
I go to U-Scan when shopping at my location, because most of our baggers, don't know how to bag and I have total control at UScan.
I don't spend 200 dollars at a time, as I have no family, but it's well over 15 items.
I don't take forever though, and neither do the other customers with moderate orders.
Our store is 24/7, but after 11 pm, no more cashiers, only U-Scan.
I can't imagine telling those customers spending over 100 bucks a piece "Hey sorry, you gotta wait in one of these cashier liines. You can only take that much to U-Scan after 11 pm."
Oh, and the only people I've had that have asked me to scan their items (when I was just passing by, and not even on U-Sxan or on the clock, for that matter) were foreigners who didn't grasp the concept of Self-Checkout.
SCO originally was introduce to be the "Express" registers, eliminating the need for express lanes......like 20 years ago. TODAY its all size order, with most customer only going small - 2 - medium sized order or an occasionally a HUGE order. As for Rolled Change or Loose Change......if you haven't already learned! One person will tell you one think, another will tell you another! Cash is Cash......just take it and say Thank You! If you think there could be an issue, pop the role open and look to make sure it seem legit! If someone wants to give you 10 rolls or something, call the FES and they can determine what to do with it!
See, I get conflicting answers about this from different people. One of the lifers, as you'd call them, there told me that Uscan is 15 items or less. I asked one of the assistant managers and they said and I quote "whoever told you that was lying."
Now we have this new CSM at our store and they came right up to me and told me I should not be letting customers with more than 15 items use the Uscan, that that's what the registers are for.
I can see how customers are going to get pissed at me in the future for denying them use of the self checkout when it's busy. I don't want to piss off the new CSM by not following this order.
If there's not an official sign (handwritten signs or ones printed on the computer don't count) stating that the U-Scan is 15 items or less, then the customer can have has many items as they want.
If there's not an official sign (handwritten signs or ones printed on the computer don't count) stating that the U-Scan is 15 items or less, then the customer can have has many items as they want.
There's no sign at all, anywhere. Guess I'll have to be playing traffic cop.
You should tell the assistant manager what the new CSM is trying to enforce, and they'll set them straight.
Afterall, your AM is over your CSM, and you can't physically bar a customer from U-Scan. Attempting to do so will create a needless scene (and headache) for you, and could potentially get you spoken to by your AM.
As for the lifers at self-checkout. They're use to doing whatever they want to, and hate being "inconvenienced".
This one lifer cashier was refusing a customer's payment of two dollars' worth of quarters and dimes and told him "We're not allowed to accept loose change", which was a lie.
They were eventually fired for something unrelated.
Oh, my god. My previous STORE MANAGER "spoke to me" about how we aren't allowed to accept coins as payment. I laughed at him so hard until he said "What are you laughing at this is serious". I began to laugh even harder. The guy was trying to buy some flowers, had been visibly crying, and his cashier was giving him a hard time over two rolls of dimes.
I ended up walking out and back onto the floor because the idiot didn't realize that you can weigh coins on the scale to determine how much/many were in the case (Obviously never worked at a bank). He tried to tell me that "there could have been anything in those rolls". It was a real eye opener at just how stupid he actually was when it came to what coins are and how they are so strictly controlled with their weights.
Your store manger was right. People will try to put the wrong amount or sometimea will fill thw rolls qith miscelaneous items, trying to scam, so when we get rolls of coins we have to open thwm up and count, because people arent trustworthy. Customwrs newd to be reasonable when paying in change, they need to either use the coinstar, or go to customer service if they have a lot. You should not pay a grocery total of $27 off with pennies and nickels in the express lane or any regular lane for that matter. Also the store manager that said not to take chage is awesome. You laughed at him. You are a douche. He had a reason for making that rule.
A good cashier should be able to do around 30 ipm on a main line, and around 15 on express.
An average customer does around 5 ipm at SCO. If they have produce, are elderly or foreign, or are particular stupid, it might be less than 1.
An entire shopping cart is going to take 10 or 20 minutes to scan. And that's if they aren't stupid. That's a waste of store resources.
The other part is that at that point, it's very difficult to tell what has been scanned and what hasn't been scanned. If bags start going back into the cart or if they need to do a cart exchange, it's specifically because it's difficult to tell and they are probably stealing.
So then you need to babysit them. For 20 minutes. What a pain in the ass.
Oh, my god. My previous STORE MANAGER "spoke to me" about how we aren't allowed to accept coins as payment. I laughed at him so hard until he said "What are you laughing at this is serious". I began to laugh even harder. The guy was trying to buy some flowers, had been visibly crying, and his cashier was giving him a hard time over two rolls of dimes.
I also would have laughed and laughed. With joy. And then shook his hand, and sincerely thanked him.
No one should ever pay more than a dollar or two in coins, rolled or otherwise. And even that's a bit excessive. We have a Coinstar and a service desk. Don't some stores even still have banks?
Although, it would be cool if we had a chart that stated weights of coin rolls. I've had some suspicious rolls before. Another time, I had a manager freak out and yell at me for accepting a coin roll without opening it. It was popular with customers at her old store to cut and roll a section of pipe with a coin on each end.
