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Post Info TOPIC: How is it possible that a customer can forget to take their cash?
Mr Frontenac

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How is it possible that a customer can forget to take their cash?
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They order their cashback from the Uscan robot, and then as soon as they see it's approved, they take their stuff and jet out the door. I walk around and I see this cash sticking out of the robot, but darn, they're already long gone. And they don't come back. Not after an hour, not after two hours, just never. They completely forgot about it.

How can you forget to take your cash? That's like detaching your arm and then forgetting you had an arm. It's inconceivable to me.



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Anonymous

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It's called being scatterbrained.  Everybody is in such a hurry these days that they don't have time to think about what they're doing in the moment.



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Guru

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probably thinking too much too fast. happens to the best of us. i've forgotten things that i've bought on the register, never cash though. when i was a CC people would leave their change in the little automatic change dispensers on the registers all the time, and we were simply told to just dump it in the donation jars. i wonder how big of a chunk of money all of that lost change amounts to.

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so this is the thanks I get for working overtime? 

Anonymous

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Cellphones.

I always love to watch the cellphoners struggle with the machines.



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Mr Frontenac wrote:

They order their cashback from the Uscan robot, and then as soon as they see it's approved, they take their stuff and jet out the door. I walk around and I see this cash sticking out of the robot, but darn, they're already long gone. And they don't come back. Not after an hour, not after two hours, just never. They completely forgot about it.

How can you forget to take your cash? That's like detaching your arm and then forgetting you had an arm. It's inconceivable to me.


Hmm.  I never completely forget about it.  But, have left my $20 cashback at Uscan several times.  Went home and then remembered.  Got it back a few times and lost it a few other times. 

I think what is happening for me is:  It is after my 10 hour shift.  The cashier is chatting with me.  The robot spits out the receipt, I grab that and walk away.  Then the robot spits out the cash back which is much lower than the receipt.

I decided to quit getting cash back from uscan for a while.



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Here for the fun working environment.

Anonymous

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Mr Frontenac wrote:

They order their cashback from the Uscan robot, and then as soon as they see it's approved, they take their stuff and jet out the door. I walk around and I see this cash sticking out of the robot, but darn, they're already long gone. And they don't come back. Not after an hour, not after two hours, just never. They completely forgot about it.

How can you forget to take your cash? That's like detaching your arm and then forgetting you had an arm. It's inconceivable to me.


 It can happen for many reasons.likevbring distracted or stressed I just plain having a forgetful personality. Also dome uscans give cash back at the weirdest locations, like very low on the register close to the ground where so someone wouldn't see it easily.  I like the one that gives cash back closer to eye level, easier to spot when cash comes out. Some uscans don't make that statement"don't forget your cash" which is very helpful when you have momentarily forgotten. I have forgotten mine a few times once the sco cashier found and held it for me and I was so grateful to get it back, since I am not rich. But another I did not get it back the associate s showed no sympathy didn't even try to assist me and check to see if maybe still at the uscans ur turned in. They unnecessarily face me the run around. I finally forced the store manager to check the camera to see what happened and the idiot told something so stupid, I proceeded to cuss her out. This was not at he store I worked at but a different Kroger, in a crap neighborhood. I never shopped at that Kroger again. It wasn't the fact I forgot the cash it's how hey treated me as a customer and how they mishandled the situation.



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Anonymous

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Mr Frontenac wrote:

 

How can you forget to take your cash? That's like detaching your arm and then forgetting you had an arm. It's inconceivable to me.


 

Aw, come on, Mr Frontenac!  Haven't you ever been so tired, or distracted, or worrying about something, or in a great big hurry, that you completely forgot something that (otherwise) you would never normally have forgotten?

I know I have forgotten cash in the dispenser at least twice, and didn't realize it until I got home. It was mostly because I was SO TIRED after my shift, after clocking out I knew I needed to go around the store quickly and buy a few groceries, hurry up and get home, and then get to bed fairly quickly because I needed to be at work again in the morning. Just plain tired, tired, tired...... and in my haste I completely forgot to get the change that was due me.  So, it is perfectly understandable. 

I am actually happy (or relieved) to hear that others have done the same thing. Most people (I am pretty sure) that do this often , are probably people who have just gotten off work, are exhausted, and just want to get the heck out of the store and get home as fast as they can!! 

But , any more, I try to "slow my self down",  stop and look around carefully after I check out, make sure I have gotten my change, and my receipt, and all my groceries.  I always make trouble for myself when I am tired and in TOO MUCH OF A HURRY!! 

 



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Anonymous

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You'd be surprised how much customers forget their change.  The company banks thousands yearly for individuals incompetent in leaving their change.  All we can do is put it in the till with a note and after I think three days it belongs to Kroger.  Receipts help when customer claims it.  There should only be a few individuals aware of it:  The individual who forgot it.  The ethical individual returning it.  Or the cashier finding it.  If anyone else tries to claim it after noticing it you need to ask for receipt.



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