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Post Info TOPIC: Are they always watching everything the cashiers do on camera?
Unsatisfied Customer

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Are they always watching everything the cashiers do on camera?
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Or are they busy watching the customers? Or is it 50-50?



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Anonymous

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Neither.

LP is completely overwhelmed.  Each LP guy is spread over a few dozen stores.  He's probably only in your store once or twice a month.  Chances are, footage is even wiped after 24 hours in order to save on storage.

On that day he's there, it's anyone's guess.  We had one LP guy who got off on sitting in the breakroom and demanding receipts from snacking employees.  Other ones actually go after shoplifters.  Some just play on their phones in an office all day.

A cashier would have to foul up pretty bad and/or often in order to deserve monitoring.  Although, I wonder if certain actions are flagged.  Years ago, we had cashiers being written up for missing BOB items, except with pictures from security cameras on the writeup.  But I haven't seen one of those in years.



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Anonymous

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Anonymous wrote:

  We had one LP guy who got off on sitting in the breakroom and demanding receipts from snacking employees.  


What if they brought the item from home?  If someone buys a one of those bags of chips that has the individual packs in it, are they suppose to hang on to their receipt and show it every time?  Personally,  I would tell that LP guy that unless he actually saw me take the item off the shelf and not pay for it, he has no right to question me.



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Anonymous

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Depends on the store but undercover LP will watch everything.

Management will watch cameras too. I think we can see sixty days worth of video in store.  We'll watch the cashiers, review the cameras both if there's a problem, in their defense, or if we see something that doesn't look right. 

With "waste integration" (POP) we can expect a lot more surveillence. We'll be mystery shopped not for friendly behaviors but for other things too. The company is focusing on shrink, employee behavior, employees not following purchase policy, etc. There's still Lanehawk reports out of LP. They will send a photo and request evidence of progressive discipline. The general report usually describes loss in dollar terms / store.   



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Anonymous

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I was in lp for almost a year after being a csm for almost 4 years. In the Nash division, the answer is that all cameras have atleast 35 days of storage. That part is enterprise standard. Honestly without an exception notification from MAX, internal folks dont get a second look. That said, max is really and i mean REALLY good at catching wrongdoing. The bottom line is, if you are doing the right thing you are not being watched. But if you arent, lp (or your store bookkeeper) is on you. Lp might have look3d like they werent doing anythint, but they have quotas for internal and external. 



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Guru

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Posts: 1817
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Lp is now Asset Protection, the company has determined its more cost effective to manage internal shrink then....the street thugs....

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