Ralphs here also. OSAT is only a pain for the manager. As I have seen many postings here, it appears most are phony. Either bribing customers with extra fuel points, employees using receipts, or using phony OSATS to get people in trouble including Store managers because they get blamed. There are so many threads on her about phony OSATS and techniques to achieve your goal and how to reset your modem so as this changes the IP address. One of the posts mentioned the Malibu store that an employee posted how they achieve these high scores. Totally phony. One technique is to have a very good friend buy 1 item, 3 times. They get 3 surveys, they don't care about fuel points.
