They probably watch it in general to see if someone is doing significantly more price overrides than average. If someone is doing more overrides than everyone else, it's going to raise a few flags.
Okay, how about use of department codes? Is that part of Make It Right? If rotisserie chicken from the deli didn't come with a barcode, I have to use the deli department code to key in a price for it. There's just no getting around that. So do they monitor use of that on the same level as use of price overrides?
Yes, that monitored and more seen as controllable. A cashier might have to used it 1-2 a shift if that, if your 3+ daily, cashier is just not keying in UPCs normally (if it will not scan). Not Scanning is different then "Item not on file".
Well, hmm, um... In my store the bakery has these breads, baguettes, and they frequently don't have the barcoded bags for them. So very often customers come to me saying they didn't have a bag for that and so I have to use the bakery code to key in the price of the bread. That happens far more than 3 times a day, maybe 10 times a day.
Does the system record that an item was not found in the transaction? Can the managers see that and take that into account when you keyed in a department code?
System just records your Op number and that you hand keyed an item. There is a report that shows "NOF" items code, but it is separate from Hand Rings. If the Bakery runs out of bags often, you need to have the CSM talk to the Bakery Manager or Store Mgmt. Some store have "open air" break which the bags are near...but most of the times they just get the normal plastic bag. In reality, all items leaving the store need to have packaging with their Nutritional information on them by law.
-- Edited by EUID_Unknown on Monday 8th of January 2018 12:49:07 AM
There's a book, or at least there's suppose to be, that has the nutrition? facts for the different types of doughnuts. There's also one for the loose bagels too. Of course they're just averages since you can't put the same exact amount of icing on each and every doughnut or the same amount of toppings on each and every bagel.
Well, hmm, um... In my store the bakery has these breads, baguettes, and they frequently don't have the barcoded bags for them. So very often customers come to me saying they didn't have a bag for that and so I have to use the bakery code to key in the price of the bread. That happens far more than 3 times a day, maybe 10 times a day.
Does the system record that an item was not found in the transaction? Can the managers see that and take that into account when you keyed in a department code?
And not to mention, I've often seen customers be in such a rush. Thinking they know what they are doing and just will cut the bread or just grab a loaf from the wall. And put it in a plastic bag. They won't even bother to look for the bag with the bar code. Hence we try and stay on top of helping people get the bags with the bar codes before they leave our department. So it saves on the headache later on.
We have bags for those too. Which have PLU numbers on the outside of the bag. But to be honest that is a common thing for customers to just walk off with. I had to stop one dude that I guess was back home from the military and his friend from walking off with 2 doughnuts each. It's like dude, you have to bag or box those up, so you can pay for them.
I still don't get why some people think that it's a-okay to just take something off the display or out of a case and start chowing down on it, like it's free. We give more than enough samples as is. But not EVERYTHING is free, damn.
