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Post Info TOPIC: Guest Care employee continued to tell me to go faster


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Guest Care employee continued to tell me to go faster
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I work as a cashier.

Yesterday at work, the Guest Care associate who was working that morning was at the front end cashiering and bagging groceries.

She continued to tell me "go faster" while bagging my customer's groceries.

She told me that every cashier is supposed to have an IPM score of 30.



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This is correct, that is the currently IPM standard, but ins't always possible to achieve. All you can do it try to get into a rhythm, when scanning, remember to scan hitting the sweet spot of the scanner (about 2 inches up and 2 inches out from the "L" shape in the scanner scale). Remember when scanning items, grab and also rotate/spin the items when scanning which allows all areas of the packaging to be seen by the scanner.

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Anonymous

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Technically, she's correct.

Realistically, you can't be fired/written up for not meeting ring tender under most union contracts.



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Anonymous

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tell her to shove it up her ass



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Anonymous

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Move a little faster



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Anonymous wrote:

Technically, she's correct.

Realistically, you can't be fired/written up for not meeting ring tender under most union contracts.


 Keep in mind. Kroger cannot fire you for not making a metric such as ring tender or que vision. They can write you up for not following best practices. 



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Anonymous

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If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.  And if you do make it, they will raise that goal until you fail.  That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.  Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.  They are setting you up to fail.  Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.  They don't write anyone up for it, and call the union if they do.  If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.



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Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.  And if you do make it, they will raise that goal until you fail.  That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.  Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.  They are setting you up to fail.  Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.  They don't write anyone up for it, and call the union if they do.  If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


 Why is Kroger setting us up to fail?



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yankeedog wrote:
Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.  And if you do make it, they will raise that goal until you fail.  That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.  Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.  They are setting you up to fail.  Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.  They don't write anyone up for it, and call the union if they do.  If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


 Why is Kroger setting us up to fail?


 As long as they make money thats all they care about.



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DEA2K18 wrote:
yankeedog wrote:
Anonymous wrote:

If you have to stop and scan produce or use a scan sheet(!!!), it isn't possible to make that goal.  And if you do make it, they will raise that goal until you fail.  That is where we are now since scanning produce was the breaking point

Over time the customers are just so slow that you aren't going to get there.  Our current lack of package help also slows things down.

Do you what you can, but don't sweat it.  They are setting you up to fail.  Make sure Kroger only gets as much work as they are paying you for.

If they give me a really hard time, I'll go out of my way to crash my score.  They don't write anyone up for it, and call the union if they do.  If you can figure out a computer or smartphone enough to post on here, there's no way you're the slowest one.


 Why is Kroger setting us up to fail?


 As long as they make money thats all they care about.


An employer or boss can only benefit from pressuring people to go faster even though there is nothing they can do if you reach your personal limit. All they have to do is balance the line between you being stressed out, and you being so stressed out the you break down and have an episode, quit, or kill yourself. Its not that Kroger is setting you up to fail, its that Kroger is setting you up to feel like you fail. The more people they can convince are slower because the arent good enough (but also that they COULD BE that fast), the more labor they can get out of their same workbase. People naturally do not want to fail, so if a score says 50% when it should say 65%, it doesnt really matter why or that no official discipline will fall on those who need discipline. Someone will feel that failure and stress and they will try harder. Someone will always try harder.

OSATS are a perfect example. Its arbitrary. Its based on customers moods are disposition, not on fact. You could help every customer in the store are your friendliness could ho down. Simple fact.



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The same guest care employee called me at the express lane I was working at today, and asked me what my IPM score was. When I asked her why, she said "Oh, I am just curious."

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Going forward, you should put that Guest Services person on blast.  Walk over daily and give them your IPM print out and say, "Hey, you continue to ask about my IPM here is today's printout, I'm still waiting on someone to show me how to be "FASTER".....".  Yes, everyone should know where they stand and what they need to improve on, but if your not being given little pieces of advice, how are you to know what to change?



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I asked the Front End Manager who was on duty why this particular Guest Care employee called me on the phone located at the express lane register I was at last Monday, and he told me the following...

This particular Guest Care employee was given the job of tracking every cashier's IPM score
Senior Management will not authorize our location hiring more cashiers until every cashier reaches an IPM score of 30



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yankeedog wrote:

I asked the Front End Manager who was on duty why this particular Guest Care employee called me on the phone located at the express lane register I was at last Monday, and he told me the following...

This particular Guest Care employee was given the job of tracking every cashier's IPM score
Senior Management will not authorize our location hiring more cashiers until every cashier reaches an IPM score of 30


 Well, damn, looks like your management wants your front end to feel like failures! Thats exactly what Im talking about. They want to pressure people (or cause peers to pressure eachother) to the point that those who can get better, get better, and everyone else quits, so they can hire new people. Same workforce, less wages, more getting done. They want to sacrifice the well-being of their employees for some bucks. Its the Kroger way.



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Like I said before, tell your Front End Manger to either coach you or either stop harassing you. Repeatedly nagging something without showing them or telling them how to change, can kinda be harassment. Yes, they are telling you to go faster, but its not always about moving faster with IPM, its about performing register functions in a particular way. (Keep signing off after every few transactions, they will hate you but your IPM will raise).

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Anonymous

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Wait, it's a guest care associate, and not even a manager?

I'd call them after every single transaction to tell them my IPM.  Maybe try to get the other cashiers in on it.  If I ever got a minute between customers, I'd print out the slip, walk over, and give it to them.

Senior Management will not authorize our location hiring more cashiers until every cashier reaches an IPM score of 30

That's hilarious.  I guess that means they will never hire another cashier.



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EUID_Unknown wrote:

Like I said before, tell your Front End Manger to either coach you or either stop harassing you. Repeatedly nagging something without showing them or telling them how to change, can kinda be harassment. Yes, they are telling you to go faster, but its not always about moving faster with IPM, its about performing register functions in a particular way. (Keep signing off after every few transactions, they will hate you but your IPM will raise).


 I informed the Front End of this... Front End Management as well as the Front End Supervisors on Saturday after my shift ended. That was my last day before I went on vacation.

I have to wait and see what happens after I get back from my vacation.



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EUID_Unknown wrote:

Like I said before, tell your Front End Manger to either coach you or either stop harassing you. Repeatedly nagging something without showing them or telling them how to change, can kinda be harassment. Yes, they are telling you to go faster, but its not always about moving faster with IPM, its about performing register functions in a particular way. (Keep signing off after every few transactions, they will hate you but your IPM will raise).


 The CSM told me this today regarding our scanning 30 items per minute...

Scan faster and do not bag as you scan.

That is her training.



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Yup, sounds about right. Grab the item with your right hand a twist/spin the item, with your other hand catching it. Do not bag, rubber band, take off EAS security case/devises until the end of the order (do bag items leaking). I always scan the plus card or have the ALT ID entered when the customer is ready (not in the beginning of the order)....but always say hi and ask for it. When your done scanning hit total and hit EFT (80% of customer pay with a card it seems), if a customer is paying with Cash or Check...etc... just hit clear. Lean the steps on the EFT pin pad, part of your Ring Tender score is them paying. When your scanning, should be slightly turned to the right....with your one food on the shelf or in a comfortable stance. I always scanned all the items possible, if someone had 14 yogurts...scan each of them (1. It takes more time to count 2. It takes more time to verify they are all the same), remember you score is based on scanning, not keying a quantity (keying quantity your most likely only receiving credit for 1 item).

In reality 30 items isn't hard to obtain, but 30 IPM is hard to sustain over each hour as the day does on.

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