im new to the gm world....never used cao until now. I am so lost when it comes to scanning in back stock while working the current truck. I understand that the handheld does not recognize we have received the truck. My question is, do we count whats on the shelf....add that to what is coming in a case and then subtract whats backstock? Im starting to feel like Ill never get the hang of this! Any input is appreciated!
Basically what youll do is look to see if it was on the order! Youll scan it (in item maintainance, not residual), and on the right side there are two order options. OnOrder and OpenOrder. Open order means its in the window of time to order currently and you can add or take away from that.
OnOrder means that it is set to come in on a finished and sent order!
So say you got two cases at a pack 24 and the shelf holds thirty, and only one case goes up. Scan your item into Item Maintainance, check to see if 1 case was on order or two.
Of it says 1 or 0, you got a mispick. Add your respective counts through residual. If it says 2 were supposed to come in, add your whole BOH and subtract 48 to get your total.
Once the order is recieved, all the pack numbers will go through according the those onorder numbers.
If you dont want to use the order number, you would add your boh up and subtract the items that came in to get the boh that youre putting in using the pack size that the residual tells you. I dont like do that because the more math and time spent doing math, the more likely Ill make a mistake.
Remember, never lower BOH, only raise it. It may be sitting or hiding somewhere that you dont know about. Only lower counts if you work the backstock consistantly and know whats on your wheels.
-- Edited by GreyKnitHat on Monday 30th of April 2018 04:34:01 PM
-- Edited by GreyKnitHat on Monday 30th of April 2018 04:37:05 PM
After you scan an item under Item Maintenance (should be #8 after you select #1 CAO), on the right side you have OpOr and OnOr. OnOr is what's already ordered and can't be canceled unless it's out of stock at the warehouse, this is what you'll want to look at so you know how much you're supposed to have received (and obviously look at the PAK number and multiply. So if your store has received the truck but the BOH isn't reflecting it, you can check OnOr and figure out what your balance should be after also adding what was already on the shelf.
HOWEVER, don't adjust the balances as they will be later added, only fix it if it's wrong.
Example, 6 on the self already, you added 4 more and have 2 back stock, check to see if it says 1 OnOr say PAK of 6, so 12 total but your BOH still says 6, this is correct and requires no adjustment. If the BOH was anything but 6, say 8, and you know the item is not already in back stock or on and endcap, then adjust it to 6(sometimes could be in a customers basket but you don't know for sure so go on and adjust it).
If by chance you know you stocked a new case but it's not showing up in OnOr, then that's a warehouse mispick and you would go on and fix the balance to what you have on hand total.
If you're just scanning back stock to make sure balances are correct then I think I answered your question. However if you are scanning back stock under Residual Scan (you're supposed to but half the time I either don't have time or just DGAF) then you may encounter a small problem. If your allocations (how much the self holds) are correct but your current balance is smaller then the allocation, the hand held should ask if either the allocation or BOH is correct(something like that, long time since I've had it happen to me). I think you just hit enter again to confirm it's all correct.
Like I said if the balances haven't updated with the new truck then don't add them in because you would go from 6, to 12, then when they do get updated it would be 18, but you would actually only have 12 thus causing future problems.
If an order has been worked and that order is now in back stock it HAS TO be received before you do a back stock scan. If you work back stock and there is a new order you haven't worked yet don't receive the order and you can scan back stock and do lows and holes. You can receive an order from the gun when you log in hit 1 and you will see something that says receive order and you can scroll to your order and accept it. Believe me I've seen 30 year Dept Heads and co-managers who are confused by this.
im new to the gm world....never used cao until now. I am so lost when it comes to scanning in back stock while working the current truck. I understand that the handheld does not recognize we have received the truck. My question is, do we count whats on the shelf....add that to what is coming in a case and then subtract whats backstock? Im starting to feel like Ill never get the hang of this! Any input is appreciated!
I always make sure the truck is received before anyone scans backstock. Doing it the way you are doing it can be done but complicates things.
I can only receive the truck on the computer. I have never seen an option on the handheld for receiving the truck.
Scan item, then Ctrl O. If it is on the truck, there should be an * under received. Sugg 0 Ord 1 Rec *.
Run live stock. Add what is on the shelf and the backstock. Then, subtract how ever many were ordered but not received. When the order is received, it will add whatever was on order. If 1 case = 12 units. Subtract 12 units.
As a general rule during residual scan, I change the BOH up usually by a case because it was a mispick. Rarely down. During the order after I know all the backstock has been ran is when I change BOHs down. We are one of the top stores in our division with CAO accuracy. It gets trickier when BOHs are changed down because Clicklist has the items on their blue carts. I am constantly undoing changes that are made while Clicklist is shopping. I rarely change the BOH just a few numbers. I will wait a few orders in order to give the item time to show up. Sure, we have to change the BOH a few numbers due to theft, incorrect product scan at the register, and product being in damage or go backs.
One night, I finally fixed a tuna BOH. I saw one item on the shelf. 2 days later, the item was gone but never sold! wth, someone stole it? Or it is hidden somewhere in the store and will show up in a month..
The numbers for pet food cans will never be accurate. Customers will grab a basket with a variety of flavors. Cashier will grab one flavor and scan only that one as the sold flavor. It might improve their scan speed but it screws my BOHs over. Same with Gatorade and ICE. Been like that since I started. I do not expect it to ever change.
-- Edited by Anonymouse1 on Tuesday 1st of May 2018 10:39:28 AM
