They're still giving out free money

Date: May 21, 2018

They're still giving out free money

Date: May 22, 2018

These kind of things is why Krogers will be closing soon. We give away so much food and money because of Krogers 'Make it right' policy. We need a limit and to keep track of names. We need a restriction on this oolicy. Otherwise no one working for Kroger will have jobs soon.

Date: May 23, 2018

I get management involved and make the write a note that says x for got $x in self check. Otherwise you're handing out free money. This happens at my store too. One guy is mentally not all there (not saying he's disabled) but he's not all there. He always grabs his money then comes back in and says he forgot it. We're basically giving him double his money back. Somehow the attendant is always blamed for the customer forgetting money when that's not true it's the customer's responsibility to remember it. By law Kroger can deny giving customers money from the till. The store I work at earns so little (training store) they have to come back the next day and if the till is over then they can retrieve it.

Date: Jun 4, 2018

Had another one of these incidences today. This lady was very adamant that she did not receive her $100 cashback from the machine. But the receipt she presented to us said the cashback was for $50. So they argued back and forth between her and the ACSM. She kept on getting agitated about not getting the $100. The ACSM was stern that we can only give her what it says on the receipt, which was $50. ACSM told her if she doesn't like it, she can call corporate. So she got her $50, but was still mad that it's not $100. I wonder if she actually will call corporate.

Of course, me and the ACSM know she is bull****ting us. But I was just impressed by how much she was willing to go to put up this act like we had done her wrong.

Date: Jun 4, 2018

Anonymous wrote:
By law Kroger can deny giving customers money from the till.

Wonder why my store refuses to exercise that right. But I'm sure eventually they will come around.

I know we had customers in the past who would present altered EBT cards that won't scan and we had to manually enter their card numbers. Well, our store stopped doing that, and a lot of customers were pissed but it stopped the store from losing money. So I'm sure they'll catch up to this Uscan thing.

EUID_Unknown · Guru

If the machine didn't give the $$, the only amount I would give is the amount on the receipt. If the customer proceeded to do as you said, I would have been stern and to the point. If the customer does call corporate, they will ask for her receipt information and then say.....you didn't request $100 cash back. How were the EBT card altered? I do now customers with EBT cards don't really treat the cards with respect, which causes scratches, dog bites (I will not even go into EBT customers with $$ for animals, but not $$ for food), broken cards.

fns-prod.azureedge.net/sites/default/files/snap/Retailer-Training-Guide.pdf

Manual (Key-Entered) Transactions
When an EBT card is swiped through a
POS device, the device reads account
information from the magnetic strip on
the back of the card. If a strip is damaged,
it wont be read by the POS device. If this
happens, you may use the POS keys to
enter the card number. Dont manually
enter numbers from an EBT card unless
the SNAP customer is present.
The customer must enter his or her PIN to
authorize a key-entered transaction. SNAP
rules allow key entry as a convenience for
customers, but the customer should get a
replacement card.

Dianard · Newbie

I've been listening to a lot of this type of story lately. I think that many companies of this kind will close because of this. It's just that people have become very arrogant, and they try to find benefits in any situation, and they absolutely don't care what others will get from it. HAHA, that's why I quit such a company.

mega-kitteh · Guru

We NEVER give cash back from U-Scan unless the customer has a re ciept AND cameras are reviewed. Thankfully our U-Scans are monitored carefully so we never had an issue.
Imo, if a customer doesnt want to wait for his cash back or says its "not a big deal" when inquiring about cash back obviously didnt forget his cash. While on the other hand, if they are willing to wait, then we know its legitimate