* Jump in your face waving some thing and screaming 'HOW MUCH IS THIS??'
* Have the discipline and attention span of a retarded child, fill their carts with sh!t they re decide they don't want, then casually drop them all back off----all over the store in the wrong departments
* Come running at you with the cart they're done with, going 'here ya go, buddy!' You're already huffing and puffing with a big ass row and they're acting like they're bringing you a winning lottery ticket ~ ~ ~
Don't go around each dept asking if so and so dept has this or that, if the dept don't have it they are out it's not going to magically appear in the backroom so stop wasting every dept time cause they have to page the dept asking the same question over and over again
coming TOO CLOSE to you with their body odor so foul it could make a decomposing sasquatch's ass smell like a rose garden
whistle at you like you're their dog. I'm NOT sorry, but this will ALWAYS be ignored. Unless, it's a GENUINE EMERGENCY!
state at you with puppy dog eyes when they want you to open your checks and to tend to them, and when you say you need to be off for whatever reason, puppy dog look goes to "how dare you insult my dead grandmother" look and the "I'm off at this time/need to be off politely response goes to "**** OFF! HELP YOURSELF!!"
Come to the Uscan that I'm clearly cleaning and putting bags on and then start to checkout like as if I don't exist, even though my body is right in front of the screen. Oh, and even worse, when there's already other OPEN Uscan's around. I'm like wtf, go use those.
After checking out, leave their basket or... CART right in the middle of main traffic areas of the front end where other customers are walking with their carts of groceries. Sometimes blocking the freaking door. They just leave their cart right at the door. Come on, man.
Interrupting me while I'm obviously helping another customer.
Getting in my way while I'm trying to roll a heavy truck of product to where it needs to be. I'll see somebody and attempt to go around them, but they always move in the same direction. It's like trying to avoid hitting a squirrel in the road.
Or when they bring something obviously from the wrong side counter/price point and demand it be sold at that price----'but it say .75!' Yeah. Seventy five cents for a three pound strip of porter house steak. Coming right up, m'am.
Acting like they are the most important customer in the store because they bring their own bags. When I was a bagger and a customer said "oh I have bags." I would respond "so do I" and continue to bag in plastic (in fact a customer told me to say that when those people get too full of themselves!)
A couple months ago I walked into one of the single room restrooms at our store and found somebody had written something on the wall... with fecal matter... I was like, oh hell no.
*getting in the way when you are trying to bag their order, and then they get "upset" when you move to the checker's side to finish bagging. Just STAY OUT OF THE WAY.
*Kids inside the grocery part of the basket. And you have a BIG order. At the least have them walk if able, or put them in the seat part, DESIGNED for children
*saying at the last minute that they want paper instead of plastic on a large order, so rather than teabag everything you put the plastic into the paper bags, only to have them say to teabag everything only in paper, because you "didnt smile" and sound cheerful when they asked for paper last minute, so they had you re-do it all to "teach you a lesson."
I usually work U-Scan and while I don't mind it, it's better than working express for 4 hours straight. Every time I'm on there, some customer has to stare at me because they need help. Umm.. When was it that we learned how to "use our words"? Kindergarten? ugh.
I usually work U-Scan and while I don't mind it, it's better than working express for 4 hours straight. Every time I'm on there, some customer has to stare at me because they need help. Umm.. When was it that we learned how to "use our words"? Kindergarten? ugh.
Interesting. I'm on Uscan 100% of the time. And I've only had that happen maybe once or twice, staring at you like you should already know. And not even a thank you afterwards, just a snotty look. But yeah, every customer I see is definitely not shy about getting my attention.
Deposit unwanted (I've changed my mind!) refrigerated/frozen items in non-refrigerated/non-frozen areas. Do our great customers not realize that we all pay higher grocery prices due to this?! Btw, freezing non-frozen items, is no better!
Deposit unwanted (I've changed my mind!) refrigerated/frozen items in non-refrigerated/non-frozen areas. Do our great customers not realize that we all pay higher grocery prices due to this?! Btw, freezing non-frozen items, is no better!
Yeah, finding ice cream or meat in places like the ****ing bread aisle is annoying.
But what's even more annoying for me is finding items, perishable or not, stuffed in the areas of the checkout lanes where the candy and magazines are. Like are they so ****ing inconsiderate and lazy that they can't even tell the cashier who is standing right ****ing there that they don't want those items?
I get extremely annoyed when customers ask about things that have nothing to do with your department and they expect a definite answer. The other day a woman asked me when the bell peppers were stocked, I told her "I don't know, I'll try to find out when I see a produce associate.", then she points at my scanner (I'm in clicklist) and she goes "Can't you call them?" I replied, "No, but I'm sure I'll see someone really soon who knows the answer", and she scoffed and left to another area.
Since the bakery department is the first option when someone calls the store, we always have to be the ones to transfer calls to other departments. For gosh sakes people, wait until you hear all the options before hitting 1 for bakery. The worst ones are the ones that call asking if the bank inside the store is open. Kroger has nothing to do with that bamk. All they do is rent out the space.
This happens to me all the dang time, half of them are people asking what time the liquor store opens. The other half want customer service but "it doesn't give an option for it"... yes it does, if you listen to the whole message, what idiot wouldn't expect to hit 0 for it anyway??
Stare and gawk or make comments to an employee about their appearence if they look a little "different" than the average person. This is so freaking rude and disrespectful. You dont have to say everything that comes into your head, people. People like this KNOW THEY LOOK DIFFERENT THEY DONT NEED YOU TO REMIND THEM ALL THE TIME JUST LEAVE THEM ALONE. Also staring is just really rude and unsettling and I wish people wouldnt do it.
1. Every time someone is checking out and asks why they didn't get soandso for soandso off, like, we didn't make the prices nor the coupons.
2. "Excuse me, you work here? Can you tell me where soandso is" "I'm sorry I don't know" "How do you not know you work here right", JUST BECAUSE I work here doesn't mean I know where everything is.
3. Person puts their groceries on the belt, they get ringed up, scanned, and then at the VERY END they tell you they have bags.
4. (Outside with carts) Your pulling in about 6 carts from the cart stall, JUST AS YOU DO A CAR OUT OF NOWHERE SPEEDS ACROSS THE PARKING LOT NEARLY HITTING YOU IN THE PROCESS, you question why you got this job.
5. Customer decides at the very end they don't want something because there coupon isn't working and would like to take it off, they have a cart full of bags...
6. When customers start complaining that there are no carts in the loading areas, but they don't want to walk back out to the cart stalls to get one.
7. Customers who think they can do a better job than you at your job.
8. People who CLEARLY not disabled riding the scooters.
9. People who don't understand the meaning of the words "SATURDAY ONLY" and want a rain check on the Saturday only deal.
10. NO, WE DON'T HAVE more of soandso item in the back.
"Can you look in the back and see if you can get more of_______(name of item)-because I looked thru the dairy cooler and I see some in the back?"
Me: "No-everything has been put out"
(If said customer pressed the issue I tell them our stockers come in at 10PM and they are welcome to come back and ask one of them what came in that is in the back
Bug me when I am on a break. Is it an ACTUAL LIFE THREATENING EMERGENCY? NO? Then what you need CAN and WILL wait.
Touching me like I'm your best friend. If I dont know you, and its NOT an EMERCENCY, then refrain from ANY kind of contact. This is for YOUR safety.
Let 2-3 year old kids trail way behind. This is AMERICA. Here, we WATCH our children (for the most part)
Bringing your 10-11 year old in the bathroom with you if they are the opposite sex.
Customers walk in, too lazy to get a cart from the lobby, they see my reshop cart by me at the Uscan and it's full of reshop. So what do they do? They unload the cart and put the items either on my station, or worse, on other product displays like the Free Friday Download display. They don't ask if anybody is using the cart. No, of course not. It's a cart, that is sitting right next to my station, full of stuff that's not theirs, so of course, nobody is using it.
Well today, I unexpectedly got my revenge. I got a cart that had its wheel locked up. And I put my reshop on it. While I was busy, a customer came by and started unloading stuff from it and putting them on the FFD display. I noticed him doing it and was going to go up to him and say that cart is being used, until I saw him try to move it. That's when I remembered, oh right, it's locked up. So the guy tried to move it, and shake it, and hit it to get it moving, for 40 seconds in anger. He gave up and left it there.
Let's say this was an innocent customer's cart that they left there cause they wanted to grab something from another aisle real quick. What if somebody came buy and stole their cart? Customer comes back and some idiot has unloaded their groceries on the shelf and taken their cart. The hell is wrong with these people?
Don't sneeze into your hands, and then touch my hands. Don't cough into your hands, and then touch my hands. Don't lick your fingers, and then touch my hands. Just, please, don't touch my hands at all. It's not even necessary.
Stop it. You don't get to give me the stink-eye as I load up on hand sanitizer. Were you raised in a goddamn barn?!?
DO NOT attempt to touch me when I am on cleaning duty. If I am cleaning something (like diarrhea for example) wearing PPE (medical grade gloves), that does not mean try to touch my shirt or my person in general if I am wearing PPE, and should be a warning sign that says in big letters "stay away or be very careful around." As far as I am concerned, I am trying to keep YOU from touching IT, so don't touch ME and risk my safety when I am the one dealing with it. It's for both of our own safety and is common sense. ****!
If I tell you to avoid an area like if I have to close the restroom because someone shat all over the place and the floor is a dang biohazard now, do not enter any further unless I give you the ok and follow my instructions as I direct, this is again for both of our safety as I am now concerned with a lot more than just a "pile of poo" if you track it in the store, then it becomes a health hazard.
-- Edited by UC151 on Tuesday 12th of June 2018 01:44:17 AM
we have a lady who comes in and shops our markdowns, for some reason she actively seeks out an associate with an RF gun to see if they can mark things down further because its getting really close to the remove date. I always tell her there's nothing I can do once the sticker has been placed over the UPC.
Dont have taken tantrums in the store. YOU are a GROWN A$$ MAN OR WOMAN. Leave the tantrums to 1-4 year old CHILDREN. And by tantrums I mean if we WILL NOT give you a refund for a gift card that YOU bought by mistake, dont knock over displays and then get pissed off and try and fight said customer who comes behind you to pick up your mess right after. Trust me... you may NOT be able to win said fight against customer....I try may be that YOU....tantrum man/woman gets their a$$ beat. And it should.
Since the bakery department is the first option when someone calls the store, we always have to be the ones to transfer calls to other departments. For gosh sakes people, wait until you hear all the options before hitting 1 for bakery. The worst ones are the ones that call asking if the bank inside the store is open. Kroger has nothing to do with that bamk. All they do is rent out the space.
No matter what holiday, "I'm just calling to see if you're open".
"Yes, every freaking day except Christmas. Wait, didn't you call on Easter, this year, last year, and Memorial Day?"
Our phones have a separate ringtone for a call from an outside line. I try not to answer those because they are almost never for me.
"No, we don't sell concert tickets. That must have been the store a couple miles away. Would you like their phone number? No, we don't have those tickets. We don't actually have any tickets, as we don't sell them. That must have been store 123 at This Street and That Avenue. Would you like their phone number? No, you couldn't have purchased any tickets here last month, as we don't sell tickets. That must have been the store at *reads address*. No, we didn't sell those tickets, as we don't sell tickets. In fact, we've never sold tickets. That was store 123. Please let me give you their number. I'm not being rude; we don't sell tickets. Sure, you can speak to my manager. One moment please."
Otherwise, I like to answer with a cheery "shabbat shalom!" That results in a lot of hangups.
Also, conveyor belts.
Conveyor belts. Customers at my store (mostly women and children) absolutely struggle with the concept of conveyor belts. I think it might be a spacial reasoning thing. What really pissed me off this week was a customer who kept putting items on top of the item I was picking up to scan.
"Can you look in the back and see if you can get more of_______(name of item)-because I looked thru the dairy cooler and I see some in the back?"
Me: "No-everything has been put out"
(If said customer pressed the issue I tell them our stockers come in at 10PM and they are welcome to come back and ask one of them what came in that is in the back
I'd have to write you up for that. You're potentially giving up a sale because you're lazy.
Anonymous wrote:
Don't pay in change. What are you, 8 years old? Knock that **** off and pretend to be a grown up for a few minutes.
"Can you look in the back and see if you can get more of_______(name of item)-because I looked thru the dairy cooler and I see some in the back?"
Me: "No-everything has been put out"
(If said customer pressed the issue I tell them our stockers come in at 10PM and they are welcome to come back and ask one of them what came in that is in the back
I'd have to write you up for that. You're potentially giving up a sale because you're lazy.
Anonymous wrote:
Don't pay in change. What are you, 8 years old? Knock that **** off and pretend to be a grown up for a few minutes.
I pay in one dollar coins just to be an a-hole
I've used half-dollars before and got strange looks.
Remember the story a few years ago about, can't recall the fast-food place, that called the cops on a customer for trying to pass counterfeit money?
He paid with a $2 bill. And even the cop thought it was fake.
Will they work in SCO, or does it spit it back out? I just thought of that and now I'm curious.
Nope. SCO flat out rejects them. It also rejects silver coins, most foreign coins, and 1943 steel pennies. It will accept small dollar coins (Susan B/Sac/Presidential), but it takes a lot of force.
One time, the bookkeeper loaded a roll of quarter sized casino tokens into an SCO's changer. Receiving a token instead of quarter makes a lot of customers absolutely furious.
Dealing with change and people counting out pennies pisses me off. I'm not convinced we need a coin smaller than a half dollar anyways.
