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Post Info TOPIC: Store Reset
Anonymous

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Store Reset
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Our store is being completely reset starting in the next couple weeks. Anyone had theirs done already and did it make items more difficult or easier to find?



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Anonymous

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Much easier! You'll never have another customer ask you where an item is located! Customers seem to genuinely embrace change at all levels! #ourcustomersaregreat 



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Bakerchick25

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Is this part of a store re-opening? Or something else? I don't think I've never heard of a store reset before.



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Anonymous wrote:

Our store is being completely reset starting in the next couple weeks. Anyone had theirs done already and did it make items more difficult or easier to find?


 Don't know about a "whole store reset" but in my dept (produce) EVERY SINGLE RESET we've had causes more harm than good (from my point of view, and definitely from the customers' point of view.......they get sick of things being moved around!!) .

  For instance, I memorize (more or less) the positions of all the bagged salads, etc on the 'salad wall' and am able to speed up my stocking as a result.......faster and faster..........then,  after a reset, I have to re-orient myself all over again.......what a pain!!!  



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Store resets will be your worst nightmare if you are customer facing. Be prepared to deal with angry old people who don't like change and people many years down the line saying "Ya'll always moving stuff around".

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Anonymous

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My store is nearing the end of a major remodel. We used to have a Nature's Market where a majority of natural and organic dry grocery, refrigerated and frozen foods were all located. They removed that section of the store and took all of that product and spread it out throughout the store. On top of that, some aisles were seemingly changed for no reason... stuff being moved around to the end or front of the aisle or aisles essentially being "flipped" with stuff that was once on one side now being on the other side. Probably a good 90% of the store is now different versus before the remodel. Customers hate not having a Nature's Market where a majority of organics/natural foods are conveniently situated in one spot. Customers hate having to hunt for common stuff like canned vegetables and soup which they used to be able to walk right to. Customers hate how a BUNCH of stuff was discontinued or removed to make room for new product. I work during the day and I don't think I've heard a single customer praise the changes and it doesn't sound like any of my co-workers have either.

One million plus dollars wasted. Money that could have gone to hiring more help, fixing equipment and so on. All wasted on something very few customers probably even wanted. That's Kroger for you, I guess.

 



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Anonymous

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Some reset are necessary when new products become available and old ones get discontinued.  Don't know if you know it or not, but companies bid on and pay for premium shelf space.  However, there are some resets that are simply done so someone can justify a reason for receiving a paycheck.



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Anonymous

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Anonymous wrote:

Some reset are necessary when new products become available and old ones get discontinued.  Don't know if you know it or not, but companies bid on and pay for premium shelf space.  However, there are some resets that are simply done so someone can justify a reason for receiving a paycheck.


 We had one recently. Few months ago all of the small individual cans of cat food (the real small ones that are 10/$6) were moved from the top shelves to the very bottom shelves. Well, it was hard for us to stock them and customers complained like hell about having to bend down and try to reach in the small shelf spaces to get those cans. So a few weeks ago they undid the reset and that's the first time I've ever seen that happen. Sure they kept new items in their new spots but the small cans were back in their original position and the larger cans were returned to the bottom like the old days. All that time wasted for nothing.

But one thing I've noticed is that they tend to reset sections nowadays instead of entire aisles, so it's not as bad. But reset teams will not work new item carts even though it's claimed "they will" so it's got to where if I know a reset is happening, a day before I might have my stockers plug the hell out of the section with the new items, then the reset team is forced to stock the new items. If we have closeouts, we stock new items in them, but when I'm alerted that a reset is happening, we stuff those closeout holes with every new item that would be in that section. A-hole move? Absolutely, but each time it gets stocked to the shelf and that saves my guys valuable time.



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Bakerchick25 wrote:

Is this part of a store re-opening? Or something else? I don't think I've never heard of a store reset before.


 We were a test store for nutrition integration a couple years ago. Im sure thats whats going on. Adding a clicklist possibly, and possibly removing apparel.

 

theyre taking the separated nutrition aisles away and putting all of the product dispersed through their related departments, beside the products that they are the organic version of.

so all the organic chocolate will be with candy. All the chips with the chips. All the pop with the pop. Etc.

it will make it so your departments will take on the hours of nutrition, because the department is slowly getting phased out. At least thats what our lead is afraid of. I believe her. Frozen will work frozen. Groc will work groc. Dairy will work dairy. non foods will work non foods.

 

during that reset everything changed. They moved our aisles closer together. We lost about 60 feet of display spacE in the groc dept. they made wine bigger. They changed the produce, meat, and frozen coolers. They moved every aisle of grocery around. Not a single thing is where it used to be, nor is it by what it used to be by. I saw a picture from before the remodel and I was like holy crap, I forgot that coffee used to be by the chocolate chips haha.



-- Edited by GreyKnitHat on Thursday 7th of June 2018 07:46:59 AM

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Anonymous

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GreyKnitHat wrote:
Bakerchick25 wrote:

Is this part of a store re-opening? Or something else? I don't think I've never heard of a store reset before.


 We were a test store for nutrition integration a couple years ago. Im sure thats whats going on. Adding a clicklist possibly, and possibly removing apparel.

 

theyre taking the separated nutrition aisles away and putting all of the product dispersed through their related departments, beside the products that they are the organic version of.

so all the organic chocolate will be with candy. All the chips with the chips. All the pop with the pop. Etc.

it will make it so your departments will take on the hours of nutrition, because the department is slowly getting phased out. At least thats what our lead is afraid of. I believe her. Frozen will work frozen. Groc will work groc. Dairy will work dairy. non foods will work non foods.

 

during that reset everything changed. They moved our aisles closer together. We lost about 60 feet of display spacE in the groc dept. they made wine bigger. They changed the produce, meat, and frozen coolers. They moved every aisle of grocery around. Not a single thing is where it used to be, nor is it by what it used to be by. I saw a picture from before the remodel and I was like holy crap, I forgot that coffee used to be by the chocolate chips haha.



-- Edited by GreyKnitHat on Thursday 7th of June 2018 07:46:59 AM


 We've always had to work nutrition because even though we have a "lead clerk" he has about 8 hours a week for his department. I'm fine with integration from our point of view because we're already doing a bulk of the work anyway; not like we can have holes for a week until he works his day, or when he works two days that's only 3-4 hours each time. Not really a lot of time to do things, with markdowns and conditioning and backstock being the majority of his time.



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Anonymous

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Reseters come into my store pretty much every week.  It's insane.



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Anonymous

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It's a tremendous pain in the ass.

Things move every night.  "Where's this item?"  "I don't know."  "Can you find out?"  ****.  Grocery laughs about ignoring our intercom pages, our courtesy clerks are all MIA or on protest breaks, and management are all on registers.  It's going to be 20 minutes to even get someone.  If you ever get someone, there's a chance the entire aisle is packed up in carts, the whole shelf may have been jacked up and wheeled off to some other part of the store, and that's if we aren't just sold out.  And then things move every night.

A lot of the reassignments don't make sense.  Similar items are scattered across two or three aisles nows.  Random items will be moved into spots that don't make any sense at all.  Some aisles are merely mirrored or flipped.

We didn't get any new signage for at least a year.  We added an aisle number, so our last aisle didn't have a number for a year.  They also broke a lot of the individual items on the aisle signs, which made things twice as tough.

Some aisles become super wide, and some super narrow.

It was awful.  Good luck.



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Anonymous wrote:
Anonymous wrote:

Some reset are necessary when new products become available and old ones get discontinued.  Don't know if you know it or not, but companies bid on and pay for premium shelf space.  However, there are some resets that are simply done so someone can justify a reason for receiving a paycheck.


 We had one recently. Few months ago all of the small individual cans of cat food (the real small ones that are 10/$6) were moved from the top shelves to the very bottom shelves. Well, it was hard for us to stock them and customers complained like hell about having to bend down and try to reach in the small shelf spaces to get those cans. So a few weeks ago they undid the reset and that's the first time I've ever seen that happen. Sure they kept new items in their new spots but the small cans were back in their original position and the larger cans were returned to the bottom like the old days. All that time wasted for nothing.

But one thing I've noticed is that they tend to reset sections nowadays instead of entire aisles, so it's not as bad. But reset teams will not work new item carts even though it's claimed "they will" so it's got to where if I know a reset is happening, a day before I might have my stockers plug the hell out of the section with the new items, then the reset team is forced to stock the new items. If we have closeouts, we stock new items in them, but when I'm alerted that a reset is happening, we stuff those closeout holes with every new item that would be in that section. A-hole move? Absolutely, but each time it gets stocked to the shelf and that saves my guys valuable time.


 Yeah, they did that to our small cat food cans too.  Even the store manager thought it was ridiculous to lay on floor to stock them. They made changes a month ago but it is still a pain to stock.  20 minutes to straighten them daily and one determined customer to tear it apart in 3 seconds.  Customers are shoving everything off the shelves to get what they want.  I think many customers are buying the bulk packages of cans now. 



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Bakerchick25

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GreyKnitHat wrote:
Bakerchick25 wrote:

Is this part of a store re-opening? Or something else? I don't think I've never heard of a store reset before.


 We were a test store for nutrition integration a couple years ago. Im sure thats whats going on. Adding a clicklist possibly, and possibly removing apparel.

 

theyre taking the separated nutrition aisles away and putting all of the product dispersed through their related departments, beside the products that they are the organic version of.

so all the organic chocolate will be with candy. All the chips with the chips. All the pop with the pop. Etc.

it will make it so your departments will take on the hours of nutrition, because the department is slowly getting phased out. At least thats what our lead is afraid of. I believe her. Frozen will work frozen. Groc will work groc. Dairy will work dairy. non foods will work non foods.

 

during that reset everything changed. They moved our aisles closer together. We lost about 60 feet of display spacE in the groc dept. they made wine bigger. They changed the produce, meat, and frozen coolers. They moved every aisle of grocery around. Not a single thing is where it used to be, nor is it by what it used to be by. I saw a picture from before the remodel and I was like holy crap, I forgot that coffee used to be by the chocolate chips haha.



-- Edited by GreyKnitHat on Thursday 7th of June 2018 07:46:59 AM


 Oh okay. Yea, I believe they broke down nutrition and so forth at my store as well. Cause before the bakery didn't have a organic section. But after a few weeks ago we have a natural living section, with a bunch of granola, and simple truth, even stuff made with different kinds of gluten free, sunflower flour, etc. stuff. Not sure if they have done a large store reset though. Maybe in smaller ways.



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Anonymous

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ever Notice that the ones that dont like it are the ones that say something? 

A year after my store reset things are much better imo. 

Biggest problem/annoyance are Customers that think we have less of a selection of organics/nutrition because Natures Market isnt there. They dont believe us when we say that we have more than we had before. Personally I think it makes sense to have all the peaunut butter in one place.



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Anonymous

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I totally agree with you. We have one of the biggest Krogers in Texas and they had a reset in June,to this day I still have problems finding something. Customers hate it.



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