The company wants more productive employees. I'm speaking from drug/gm experience. If you have better and faster cashiers, we wouldn't have to spend half our shifts on the front end as relief help. I'm so tired of hearing "cashier assistance need up front" or "baggers needed up front." I wish we could call for help every time we needed it. We also have standards the company expects us to meet. They want our in stock position to go up, but how can we do that when we are on the front end. We MUST work as a team in the store. Everyone needs to handle their own departments and that starts with the front end becoming more efficient.
The company wants more productive employees. I'm speaking from drug/gm experience. If you have better and faster cashiers, we wouldn't have to spend half our shifts on the front end as relief help. I'm so tired of hearing "cashier assistance need up front" or "baggers needed up front." I wish we could call for help every time we needed it. We also have standards the company expects us to meet. They want our in stock position to go up, but how can we do that when we are on the front end. We MUST work as a team in the store. Everyone needs to handle their own departments and that starts with the front end becoming more efficient.
Very good points. Tired of the front end tards being slow as ****
If you look at Ring Tender for your Division, I would question if even 5 stores are making the 95% goal. If any store is making the goal currently its the stores with high traffic SCO and "younger" associates. I find it funny how a very limited number of stores have been able to make Ring Tender/ IPM but yet the goal is still raised. Its also funny how sales/items being sold/customer count go up and hours continue to go down.
The front end does not get enough help anymore. If we do get enough baggers trying to get them to move is impossible. People are Not being trained right the way it used to be. In my store we have snotty employees in drug gm. I think drug gm should have to put their own reshops back because cashiers does not know where half of of drug gm goes. You people know where your stuff goes. Front end employees cannot get their breaks on time anymore because we do not have enough help for anything. People in other departments can take their breaks when you want. Tell corporate to give frontend more help and we would not have to call for surge help!
I have always founds it highly interesting that line management data has never been introduced into the hour forecasting equation. Even when stores were making 95%, was the screens where always calling or more register during normal customer traffic times. If anyone has looked at Quevision daily reports the 1+1 has been eliminated, some stores have been moved to 1+2 and I question if they might have does this to more stores without them knowing. In reality in bigger stores, 1+2 is the normal and occurred when the system was set as 1+1.
what sucks is having a front end scheduler who staffs enough people for her shifts but cut back for everyone else. she just doesn't want to do anything( or at least get by with as little as possible)
The front end does not get enough help anymore. If we do get enough baggers trying to get them to move is impossible. People are Not being trained right the way it used to be. In my store we have snotty employees in drug gm. I think drug gm should have to put their own reshops back because cashiers does not know where half of of drug gm goes. You people know where your stuff goes. Front end employees cannot get their breaks on time anymore because we do not have enough help for anything. People in other departments can take their breaks when you want. Tell corporate to give frontend more help and we would not have to call for surge help!
I work in Drug/gm and I have no problem doing my own go backs, but don't ask me to do that then turn around and call me up front to run a register or bag. Plus at least if I do my own go backs, I will not come in every morning and find piles of them on my aisles because the front end just dumps the basket where ever they please.
No store is making it in my entire division. Some years back I worked at a store that routinely got 95%. hell, I'd personally even exceed 95%. I can't now. I hover around 85% with 25+ items per minute. Part of that is produce scanning which I can make above 70%. I have cashiers who can get to 95% but where's their produce scanning? Bottom of the pack.
Makes no sense. As far as relief help, you can't use management any more and the company still expects use to use up to 7 hours of relief help per week. Typically that means registers are open 122 hours per week.
The front end does not get enough help anymore. If we do get enough baggers trying to get them to move is impossible. People are Not being trained right the way it used to be. In my store we have snotty employees in drug gm. I think drug gm should have to put their own reshops back because cashiers does not know where half of of drug gm goes. You people know where your stuff goes. Front end employees cannot get their breaks on time anymore because we do not have enough help for anything. People in other departments can take their breaks when you want. Tell corporate to give frontend more help and we would not have to call for surge help!
You would have plenty of help if your front end manager didn't suck.
Nah. It doesn't matter how incompetent they are if there aren't enough hours.
The other problem is that since our starting pay is less than Wal-Mart or Target and new hires only get 12 to 20 hours, we lose most of our new cashiers and end up shorthanded regardless.
