Do you really have to ask that? OF COURSE you call 911.
.....On the other hand, a lot of what happens in a grocery store isn't really an emergency. Those Fatso carts breaking down are a good example. Had a fat bastard, musta weighed 600 lbs, routinely get stuck in the middle of the store. He'd be sitting there, bellowing at the top of his lungs, 'HEEEEYYYYYYYYYYYYYYYY!!!!!'. I think in his case his fat ass was genuinely causing the cart's gears to fail.
Fire alarms went off one day someone was burning a hairnet.A few days later womens toilet clogged. The plumber found the burnt hairnet. So they lite it up let it burn until alarms went off then threw it in the toliet.
Had to call 911 for a co-worker who had something going on with her heart or something. She came back to work a month later and said her doctor had stated that she should be dead; had i not called 911 she would have died within the hour.
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How about NO?!?
Anonymous
Date:
RE: Have you ever had a medical emergenmcy or "Code Adam" at your store?
Had to call 911 for a co-worker who had something going on with her heart or something. She came back to work a month later and said her doctor had stated that she should be dead; had i not called 911 she would have died within the hour.
Did her heart stop? If so, thats cardiac arrest, and whether you know how to perform CPR or not, you need to do chest compressions IMMEDIATELY. While you do chest compressions, have someone else call 911 and keep doing the chest compressions until the paramedics take over.
They should do away with the term, "Code Adam" since every child abductor knows what it means. Every public place should have its own unique code.
I forgot to add more. The store had to be evacuated fire department came and said the alarm was detected in area 17 or some number. No one knew what part of the store it was they said we could get shut down if a manager did not know. But then they figured out it was in the area up front Women's restroom on the pharmacy end.
Had to call 911 for a co-worker who had something going on with her heart or something. She came back to work a month later and said her doctor had stated that she should be dead; had i not called 911 she would have died within the hour.
Did her heart stop? If so, thats cardiac arrest, and whether you know how to perform CPR or not, you need to do chest compressions IMMEDIATELY. While you do chest compressions, have someone else call 911 and keep doing the chest compressions until the paramedics take over.
No, her heart didnt stop, (Thank God) she was short of breath but answering questions when they had me relay them to her. Ambulance was there in less than a minute with the Fire Truck being first responder. She got though it ok.
If a manager is not around what are the procedures to follow? Are we allowed to call 911?
No, you're just suppose to let the person lay there and die.
You can call 911, but employees are specifically told not to touch a customer in distress, especially if that customer is on the ground. Kroger considers that a potential liability risk because the customer in distress can later turn around and blame the employee/company for making their situation worse, thus setting up the scenario for a potential lawsuit against the company. I've witnessed it firsthand where a department head stopped an employee from moving to assist a customer that had fallen. The employee was told "do not touch him!" before walking away to page a store manager. Another time, a group of employees could do nothing but stand around a collapsed customer while someone went to page a co-manager to the scene. This has been the policy at every Kroger store I've worked at.
So like what happens if a customer dies because, I dunno, they were chocking on something. And then later it's determined that you could have saved their life if you had done something (heimlich maneuver) on the spot. The family sues Kroger? Sues you?
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Anonymous
Date:
RE: Have you ever had a medical emergenmcy or "Code Adam" at your store?
So like what happens if a customer dies because, I dunno, they were chocking on something. And then later it's determined that you could have saved their life if you had done something (heimlich maneuver) on the spot. The family sues Kroger? Sues you?
No, your dad sues YOU because he knows he should have choked his meat clown instead of blowing his load in your mama
So like what happens if a customer dies because, I dunno, they were chocking on something. And then later it's determined that you could have saved their life if you had done something (heimlich maneuver) on the spot. The family sues Kroger? Sues you?
Don't know. All I know is hourly employees are instructed to do nothing other than notify a member of management of the situation. At that point, it's up to management how to proceed.
So like what happens if a customer dies because, I dunno, they were chocking on something. And then later it's determined that you could have saved their life if you had done something (heimlich maneuver) on the spot. The family sues Kroger? Sues you?
Don't know. All I know is hourly employees are instructed to do nothing other than notify a member of management of the situation. At that point, it's up to management how to proceed.
Guess i broke policy then by calling 911 and saving a life... oh well tough sh*t. Im NOT going to refrain from calling 911 if its needed
We had some stupid kid right before Halloween who thought it was funny to pull the fire alarm. Mom wasn't paying attention to her kid and when store management asked her about it (it was caught on security video) she replied "Oh he's just a kid!"
We have had a Code Adam once, and the kid was found extremely quick within a minute. once it was announced, all of us in the break and back room moved our asses in gear. We have had a fire nuisance alarm once because the monitor cable up by the entry door that handles that loop for everything got cut, causing the controller to freak out and signal an alarm condition. I have assisted with a medical call before as a county responder and have activated and assisted a mental health case once, giving management cues and such while I was primary POC (Point of Contact) / Incident Commander until PD and FD arrived. Another for a heart attack near self checkout, which i guided FD in to the victim and assisted in securing the scene and front end while the customers we had assisting who were nurses were providing care with management assisting the response as the nurses had primary command and control. Then went out and helped PD with traffic and crowd diversion / control once FD was prepping to move the patient to the rig so to give the FD a clear space and not have anyone slam into their backs while they were on scene.
At least our fire / security system (combined system) was coordinated through a separate security / fire agency that addressed the entire building and all equipment points and addresses back before Krog long ago, we know exactly where any system point that is in active alarm is sounding from, unless it's the sprinkler system, but the separate FACP for the sprinklers was also addressed since it shares and monitors for ours and another retail store interconnected with ours (life safety only, you can't just walk in as there are firewalls between the buildings that separate them, as well as a Fire Command Center outside between our two buildings.) If one alarm goes, the other goes with it, so that way both stores can be evacuated quickly and effectively because if fire is present and smoke conditions start, it can turn into a 2nd or 3rd alarm fire call really quick if the first alarm auto-dispatched (all telephone or reported active fire calls are handled in my city by no less than 16 initial fire personnel with other stations and crews being prepped to roll / mutual aid standing by to roll to support)
-- Edited by UC151 on Monday 7th of January 2019 02:58:51 AM
Fire exits make handy locations for storing salvage and RPCs and for displaying marked-down Bakery items. We probably won't have a fire, anyway, so that makes it OK, right?
If this counts... I once had a customer black out while standing at my register, paying for his stuff. He fell back and hit the register behind him. After a few seconds on the ground, he woke up and we continued the order, only for him to black out again. I caught him the second time (I was a CC at the time), then called 911. A few days later, he was working there.
