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Post Info TOPIC: What's the right way to respond when a customer insults you?
Anonymous

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What's the right way to respond when a customer insults you?
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Some of these wisecracks I just can't let go. They need to be put in their place.



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Anonymous

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That's a tough one, cuz I know what you mean. I had to deal with that many times over the years I worked retail. 

Best thing I found was to walk away. You engage with them, you're out a job. Period. And I think permanantly losing my paper over a temporary squabble with an ******* isn't worth it.



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Anonymous

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Hmm, ya, I guess you're right. That is pretty much what I've been doing. I just walk away without saying anything. Probably why I still have the job, lol. Although, I sometimes give them a disappointing stern look before I do.



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Anonymous

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Anonymous wrote:

Hmm, ya, I guess you're right. That is pretty much what I've been doing. I just walk away without saying anything. Probably why I still have the job, lol. Although, I sometimes give them a disappointing stern look before I do.


 I hear ya. Bear in mind, tho: if you happen to see em out in public, well.......all rules of engagement are in effect biggrin



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Anonymous

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Just say, "I'm sorry you feel that way."



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Anonymous

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I recommend saying, in a stern voice "Hey loser, I don't come down to where you work and slap the dick out of your mouth!" 



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Senior Member

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It's hard at time, but I just smile and tell them to have a nice day.
They want to rattle you and it's satisfying to me that they know, that they haven't.

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Guru

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Just look bored AF and say... "im sorry, what were you blubbering about?" And walk away

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How about NO?!?

 

Anonymous

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What KIND of insult? Several months ago we had a customer call one of our cashiers aq n***r-we called for the manager and the customer was thrown out and told not to come back



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Anonymous

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How about "kill them with kindness"...They HATE that!biggrin



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Anonymous

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What I usually do is take it as a sign that I need to get a better job, and don't say anything.

I've found that it's harder to talk my way out of trouble than to talk my way into it.

If you have to say something, about all you can really do is kill them with kindness (but it helps to have a witness).

They might still want to talk to a manager or call the store and complain, which can have varying ramifications.



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Anonymous

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I smile at them and say "please come back again soon! Have a nice day." They actually really hate hearing that. 



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Guru

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Anonymous wrote:

What KIND of insult? Several months ago we had a customer call one of our cashiers aq n***r-we called for the manager and the customer was thrown out and told not to come back


 Back in the day before ebt there was paper Food Stamps. A man said once I didnt know yall took that Afican money.



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Anonymous

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We need to bring back the paper food stamps! Might discourage people from wanting them! Get a job & buy your own food! Can't afford to feed your kid(s)? Should've taken precautions in the first place! Why do tax payers have to pay for your mistake(s)? Have you had more kids since going on government assistance? Probably so! Have you looked in to birth control or getting a tubal ligation or vasectomy in order to prevent future pregnancies while receiving government assistance? Probably not!



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Newbie

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I usually just respond with "have a nice day"

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Be Kind To Everyone You Meet (~) :} 

Anonymous

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Anonymous wrote:

Some of these wisecracks I just can't let go. They need to be put in their place.


 take a word from the legendary shoe worker Al Bundy

https://www.youtube.com/watch?v=IRCHBi0DRFg



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Veteran Member

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I like to take the indirect backhanded approach. For instance, once this woman and her boyfriend came up to me and the woman complained to me that one of the little card signs was blocked by some product because of the way we had to stock it. So I said to her, "Well, I trust that my customers have enough common sense to move the item momentarily to read the sign." She didn't have a comeback for that one. She just got mad and walked away, her boyfriend following behind her. Good times. smile



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