I mean after you have been shown how to do something more than 3 times, you should know how to do it. Right??? Why doesn't management catch on to this? I have a team member that asks the same questions everyday. They are constantly asking how to do the PPSts, how to find the PLUs, how to clean the fryers, and how much meat and cheese you put on the sandwiches. They have been working for Kroger for 10 months now and still asking these questions. They know how to do it, but they keep asking. To me this is just someone who doesn't want to do it, likes to make excuses for why they forget to do it, and is very lonely
I mean after you have been shown how to do something more than 3 times, you should know how to do it. Right??? Why doesn't management catch on to this? I have a team member that asks the same questions everyday. They are constantly asking how to do the PPSts, how to find the PLUs, how to clean the fryers, and how much meat and cheese you put on the sandwiches. They have been working for Kroger for 10 months now and still asking these questions. They know how to do it, but they keep asking. To me this is just someone who doesn't want to do it, likes to make excuses for why they forget to do it, and is very lonely
As many times as it takes for them to "get it" or until they quit.
I am lucky I guess. Usually after 6 months, my coworkers stop asking the same questions or they quit. I get obnoxious and impatient after 5 months.
Usually, you need to get rid of a person like that before probation is over. Extend probation if necessary. Managers are less likely to get rid of people during probation because of the big turn around in all the departments here.
Happened to me at my second location. Even though I was the best possible cleaner they had they kept training me because none of the other courtesy clerks were not doing their job so it looked like nothing got done. I felt it offensive. Eventually they realized it was the others not doing their part and not me. At my current store we have a handicapped courtesy clerk. He's been retrained so many times it's ridiculous. He has a bright mind but chooses not to utilize it. He chooses to be ignorant and pretend to work. The only thing that's really off about him is that he has a stint to his walk otherwise he's "normal".
I mean after you have been shown how to do something more than 3 times, you should know how to do it. Right??? Why doesn't management catch on to this? I have a team member that asks the same questions everyday. They are constantly asking how to do the PPSts, how to find the PLUs, how to clean the fryers, and how much meat and cheese you put on the sandwiches. They have been working for Kroger for 10 months now and still asking these questions. They know how to do it, but they keep asking. To me this is just someone who doesn't want to do it, likes to make excuses for why they forget to do it, and is very lonely
As many times as it takes for them to "get it" or until they quit.
I am lucky I guess. Usually after 6 months, my coworkers stop asking the same questions or they quit. I get obnoxious and impatient after 5 months.
Oh this person won't be quitting, any time soon. They show up even when they aren't working and distract others from their work. Management sees it and says nothing. Yesterday that person showed up, unscheduled, not on the clock, and talking to everyone in the Deli and Bakery, while we had several customers. I was the only serving customers, while trying to get my hot case freshened. I ended up burning popcorn chicken because of this. I also was unable to get my Rotisseries bagged because I was to busy serving customers. So I ended up having to throw away 6 Rotisseries and a whole frozen bag of popcorn chicken. As long as they allow the person to keep doing this and keeps answering the same questions over and over, that person isn't going to stop.
Usually, you need to get rid of a person like that before probation is over. Extend probation if necessary. Managers are less likely to get rid of people during probation because of the big turn around in all the departments here.
I mean after you have been shown how to do something more than 3 times, you should know how to do it. Right??? Why doesn't management catch on to this? I have a team member that asks the same questions everyday. They are constantly asking how to do the PPSts, how to find the PLUs, how to clean the fryers, and how much meat and cheese you put on the sandwiches. They have been working for Kroger for 10 months now and still asking these questions. They know how to do it, but they keep asking. To me this is just someone who doesn't want to do it, likes to make excuses for why they forget to do it, and is very lonely
As many times as it takes for them to "get it" or until they quit.
I am lucky I guess. Usually after 6 months, my coworkers stop asking the same questions or they quit. I get obnoxious and impatient after 5 months.
Oh this person won't be quitting, any time soon. They show up even when they aren't working and distract others from their work. Management sees it and says nothing. Yesterday that person showed up, unscheduled, not on the clock, and talking to everyone in the Deli and Bakery, while we had several customers. I was the only serving customers, while trying to get my hot case freshened. I ended up burning popcorn chicken because of this. I also was unable to get my Rotisseries bagged because I was to busy serving customers. So I ended up having to throw away 6 Rotisseries and a whole frozen bag of popcorn chicken. As long as they allow the person to keep doing this and keeps answering the same questions over and over, that person isn't going to stop.
Usually, you need to get rid of a person like that before probation is over. Extend probation if necessary. Managers are less likely to get rid of people during probation because of the big turn around in all the departments here.
I see that my response ended up posting in the middle of yours. I hate laptop mice. They click on areas even when you don't want them to. Annoying!!
I have a lady like this right now. She's a nice enough lady, but lets just say... she's not all there. She's old enough to be a grandma but before she worked here hadn't worked in 5 years and just sits at home with her dogs, and you have to explain everything in great detail. A simple task is enough to send her into a panic attack. I have to leave her a very basic list of anything to do and just hope for the best. My good closer quit on me with no notice, so i have no choice but to schedule this lady but i wish i could get her out of my department. When I did have my good closer, I didn't have any hours to give this other lady, and so they scheduled her for front end training. She about flipped out after TWO HOURS of register training because she couldn't remember any of it.
She always shows up about an hour before her shift and wants to stand around talking to me or whoever else is here, while i'm trying to catch up from the previous day's things that didn't get done. I can't keep up with my department now with our staffing problem, i don't know why or how the so called "Recruiting and Retention Specialist" in my store couldn't see that this lady was not going to be a good fit for my department.
I have a lady like this right now. She's a nice enough lady, but lets just say... she's not all there. She's old enough to be a grandma but before she worked here hadn't worked in 5 years and just sits at home with her dogs, and you have to explain everything in great detail. A simple task is enough to send her into a panic attack. I have to leave her a very basic list of anything to do and just hope for the best. My good closer quit on me with no notice, so i have no choice but to schedule this lady but i wish i could get her out of my department. When I did have my good closer, I didn't have any hours to give this other lady, and so they scheduled her for front end training. She about flipped out after TWO HOURS of register training because she couldn't remember any of it.
She always shows up about an hour before her shift and wants to stand around talking to me or whoever else is here, while i'm trying to catch up from the previous day's things that didn't get done. I can't keep up with my department now with our staffing problem, i don't know why or how the so called "Recruiting and Retention Specialist" in my store couldn't see that this lady was not going to be a good fit for my department.
I had a girl who was training in the deli. Management usually says not to let the new people cut meat on the first day, just watch. By the fourth day they're supposed to be cutting meat on their own. Well this girl did not want to cut meat. Two weeks in and she still would say "I'm new and I don't know how!" Then she would run off to do other things in the deli and leave the customers to everyone else. She was trained how to cut meat multiple times. One day we were closing alone together and she tried to pull that routine again. I told her she was there long enough to cut meat and she whined again that she didn't know how. Eventually she did it, but she kept insisting she couldn't even as she did it.
The next day she got a note from her doctor saying she should be placed on light duty. Light duty meant no cutting meat. So she was on light duty for two weeks. Then she came off light duty, worked for 2 days and quit. Apparently her reason was that she didn't understand how to cut meat.
Had a lady hire on to my produce dept. She was in her 50s, had been fired from another job of 30 years, and clearly didn't care if she got fired from this one too. Everything was one of two things: 'I told you, I don't know what I'm doing!' (we'd trained her for over two weeks) and 'I told you, I got a bad back so I can't lift these heavy crates. I got a bad ankle, so I can't climb ladders. I got a bad wrist, so I can't push these carts.' As you know, produce is a high demand, fast paced area. She was making us crazy, but we finally got mgmt to get rid of her.
They put her on overnights grocery stock...and her first shift they found her sitting by the front door, greeting customers and checking returns. Yeeeeah, she was gone after that. I think she'd been trying for a SSI claim the whole time.
Yeah this lady i have too can only work 20ish hours a week because she's on disability for her neck supposedly.
I don't know why the hell they hired her but I'm too nice to tell her to her face that she is a terrible fit for my dept. I'm going to feel bad if I have to do a 60 day review with her, I just hope mgt doesn't make me keep her forever just because we're understaffed.
I have a lady like this right now. She's a nice enough lady, but lets just say... she's not all there. She's old enough to be a grandma but before she worked here hadn't worked in 5 years and just sits at home with her dogs, and you have to explain everything in great detail. A simple task is enough to send her into a panic attack. I have to leave her a very basic list of anything to do and just hope for the best. My good closer quit on me with no notice, so i have no choice but to schedule this lady but i wish i could get her out of my department. When I did have my good closer, I didn't have any hours to give this other lady, and so they scheduled her for front end training. She about flipped out after TWO HOURS of register training because she couldn't remember any of it.
She always shows up about an hour before her shift and wants to stand around talking to me or whoever else is here, while i'm trying to catch up from the previous day's things that didn't get done. I can't keep up with my department now with our staffing problem, i don't know why or how the so called "Recruiting and Retention Specialist" in my store couldn't see that this lady was not going to be a good fit for my department.
That is exactly how the man that works in our Deli is. Shows up when he's not on the clock, distracts everyone from their work, and when he is on the clock he doesn't do much. All he does is talk to everyone. He asks questions all day long and always the same questions. He now has our district coordinator believing he hasn't been trained and doesn't know how to do the job right. I swear, I'm about to blow up on him and management, because he should of been let go 6 months ago. But they are so short staffed that they allow this kind of behavior. The ones that quit in our Deli quit because none of the others do anything. They leave all the work to the new people. Management stands there and watches them do this. It becomes so overwhelming that the good ones leave. Corporate really needs to get involved in this and do something drastict to get these Store GMs to do their jobs and stop accepting the laziness.
We have one senior citizen cashier who is completely confounded by the register.
She is just simply incapable of comprehending "B" messages. Clear, total? What? Are you some kind of wizard?
I'm not convinced she has actually correctly scanned one single coupon the entire time she's worked here. This fills me with great joy, as I hate coupons and the people who use them. However, if there's a produce item that prompts for a quantity, she's given away every single one, and probably the item or five after as well.
Every shift, she lets a few customers leave before tendering the order, and accidentally adds it to the next customer's order instead. She usually gets away with it because she is stuck on express (so orders are small) and most customers are oblivious. If the customer notices, she might just hit buttons until the order voids.
She should have let go during her probation period, except we are completely desperate and she shows up on time.
I hate it.
I don't hate her, or even care about her, the store, profitability, or anything. I hate it because it makes me wonder just how poorly I can do my job. I've been tempted to start drinking before work or on the clock again.
We have one senior citizen cashier who is completely confounded by the register.
She is just simply incapable of comprehending "B" messages. Clear, total? What? Are you some kind of wizard?
I'm not convinced she has actually correctly scanned one single coupon the entire time she's worked here. This fills me with great joy, as I hate coupons and the people who use them. However, if there's a produce item that prompts for a quantity, she's given away every single one, and probably the item or five after as well.
Every shift, she lets a few customers leave before tendering the order, and accidentally adds it to the next customer's order instead. She usually gets away with it because she is stuck on express (so orders are small) and most customers are oblivious. If the customer notices, she might just hit buttons until the order voids.
She should have let go during her probation period, except we are completely desperate and she shows up on time.
I hate it.
I don't hate her, or even care about her, the store, profitability, or anything. I hate it because it makes me wonder just how poorly I can do my job. I've been tempted to start drinking before work or on the clock again.
I hear you on that. I'm am also tempted to do my job poorly to see if they say something to me or try to write me up.
That's the thing though, some of us, if we do one little thing wrong, it's write up city up in here. But these new people? They bend over backwards for them.
This thread makes me laugh and cry at the same time. How can a company bend over backwards for new hires that didn't do for the company anything good so far, and they probably will not because they will quit or they are just plain lazy, and do absolutely nothing to retain hard working people that actually care.
Out of about 7 new trainees we had in last 2 years, two were hard workers. One of them escaped to a better paying job as soon as she could, the other one is still kicking ass. Others have either quit or been let go way before probation was over. Training new people and hoping they will stay and be useful is frustrating, and so are the weeks while we are without help while they are scrambling to hire a new one. This alone should light a fire under corporate asses to start thinking more towards retention than hiring new people that they know will be most likely useless. Everybody knows, that a good worker, even though he is more expensive to the company, brings in lot more money than a cheap new hire.
-- Edited by tov on Tuesday 5th of March 2019 09:56:43 PM
