The typically aren't done at my store. Usually they are put into carts and put to one corner of the store no one ever uses until it gets slow and then the supervisor gets someone to do them.
How do they typically handle the rejects at your store?
The typically aren't done at my store. Usually they are put into carts and put to one corner of the store no one ever uses until it gets slow and then the supervisor gets someone to do them.
How do they typically handle the rejects at your store?
The typically aren't done at my store. Usually they are put into carts and put to one corner of the store no one ever uses until it gets slow and then the supervisor gets someone to do them.
How do they typically handle the rejects at your store?
LOL... exactly like that. We have an area in between our clicklist and pharmacy that is quite big and is an employee area. We pretty much put carts of gobacks (we call it "reshop" at our store) there. There are rare times when the store managers and CSMs do it themselves.
Perishables are put in an area in the middle of our front end. The idea is, it's cold stuff that needs to go back, and someone will eventually get to them. I've seen our CSMs walk right past that area and it's full of perishables, and they don't manage to get somebody to take them back for HOURS. It's laughably sad. But I'd say, about 70% of the perishables managed to be put back immediately, or within half an hour. The rest, though, they stay there for HOURS, and the managers just walk by them, and can't do anything about it cause they're busy.
There was a time, we used to have this kid CC, and they made her in charge of doing reshop. She was pretty good at it too, she learned where everything was in a couple weeks. She was so good, they even made a special shirt for her, "Kroger Champion." Well, guess what happened to her a few months later. She found a better job at Target as a stocker and with better pay.
Ok Frontenac, are you really that desperate?... The original poster is actually Frontenac... Hes actually answering his own post with a paragraph reply cause he just cant help him self. get a damn life and stop asking stupid questions along with dumbass topics. What a damn loser @BEST
Here is a BETTER idea-how about if we EDUCATE customers NOT to put stuff in their cart that they don't want?!?
I couldn't agree more!!!! We need to find some kind of way to get people to NOT put anything in their carts that they will change their mind about and not buy. But how can we do that??????
IDEA: Put a sign near the entrance of the store that goes something like "Dear Customers: to help keep prices low, please refrain from placing items in your cart unless you are quite sure you will actually buy them" and/or "Dear Customers, please do not place random items where they do not go. This increases the overall prices of everything in this store".
BUT:
1) The Politically Correct Police (PCP) will scream "YOU MIGHT OFFEND SOMEBODY" if you do that!!!
2) And Kroger Corporate would be way, way too scared to do such a thing. They would probably expect the ACLU (Atheistic Criminal Liars Union) to have a hissy fit and threaten to sue Kroger.
When I first started working at Kroger and I was on the front end, there used to be a courtesy clerk specifically scheduled to do go-backs (usually a 5:00PM-9:00PM or 6:00PM to 10:00PM shift). It would literally say on the schedule "Go Backs" under the time. I'm guessing back then there were hours in the front end budget to schedule some specifically to do that task. Once the new scheduling software was implemented though, that stopped.
Now go backs just pile up in carts/baskets behind self check out. Looks terrible. Sometimes I see co-managers doing go backs because the front end never seems to have the people or the time (except real early in the morning, but that doesn't last long, because the checker needs a bagger/the parking lot needs to be maintained).
Like with most things at Kroger, there either ISN'T a system in place to make things run smoothly or the system that IS in place just flat out doesn't work well.
Typically, children and their parents place most of them on shelves around the store whether they need to be kept frozen or refrigerated or not. Black people prefer to hide them among the magazines and candy bars at the checkstands.
Cashiers have dedicated go-back baskets and we have a go-back rack with labeled baskets at the SCO corner of the front end.
Cashiers are supposed to drop off their go-backs at the rack before they go on break or clock out. Many cashiers aren't aware of this or just don't care.
Cold items are supposed to be put back immediately, and cold damaged items are supposed to be brought back to their departments immediately.
The problem is that without any courtesy clerks, this doesn't happen and cold items sit out until they are damaged.
In previous years, the courtesy clerks and non-SCO cashier would do go-backs towards the end of the night. A more recent development is that due to a perfect storm of vacations and new management, one impressively lazy courtesy clerk has managed to get us to start go-backs as soon as 4:00 pm (so she wouldn't have to bag during the late afternoon/dinner rush). Now, we have to do this just so we can get anything done. It's now the front end's responsibility to pull, fill, and face the Grab & Go's, face liquor, "deep clean" registers (whatever that means), face the coolers, and all kinds of other stuff.
Deep clean registers means doing well beyond perfection of clean. You have to scrub out the cubby holes behind the register and in front (if any) clean the voycall, behind the screen , every nook and cranny sometimes to get everything it will require a toothbrush (adult or kid sized), you'll have to carefully clean the keypad and get between the keys or if it's a touch screen, just a simple wipe down. It's not something checkers want to do. So therefore, it gets passed to the courtesy clerk. If the courtesy don't do it, then it sits and sits and the blame is passed onto the courtesy clerk, and sh*t hits the fan if they refuse to take "responsability" for the deep cleaning of the checkstands originally assigned to the checkers.
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How about NO?!?
Anonymous
Date:
RE: How are rejects "go-backs" etc... done at your store?
