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Post Info TOPIC: I keep getting scolded for pricing mistakes
Anonymous

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I keep getting scolded for pricing mistakes
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Any one else tired of customers scolding them for pricings mistakes?  

 

I keep getting told by customers that theyre tired of you(me) over charging them in a demeaning tone. I tell them I dont have control over that but can price over ride it for you. Oh no thats not good enough and they rudely complain some more and just keep scolding you over it. Then finish it by saying All I said was you over charged me?  No you didnt you were a smart ass to me. 



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Anonymous

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Sure.

It's the worst with produce at SCO.



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Anonymous

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Its getting old. Being blamed for mistakes you are not even responsible for. About the most we can do is make it right. I got scolded by one customer for being overly charged on a regular basis. I told him that cashiers are not responsible for pricing and that we have no control over it. Then he scolded me some more. I became more frustrated and asked him to leave. 



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Anonymous

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Anonymous wrote:

Sure.

It's the worst with produce at SCO.


 sort of an off topic question related to produce.  How would the uscan or person working it know if you punched in the number for something that is cheaper than what you actually weighed?  Like maybe you said you had roma tomatoes but you actually had more expensive ones.  How would anyone know because all it says out loud is "weigh your tomatoes" and who would question that?



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Anonymous

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We don't.  A lot of the time, it says "Weigh your ...item" so it's even worse.  And that's if the customer hasn't muted the machine. 

About all you can do is watch for customers weighing scannable items, and even then that's only if their accomplice isn't keeping you busy.

 

One time, I had a guy ringing up stacks of steaks as individual limes.  Another time, I caught a customer ringing up fancy shrimp as bananas.

There's a hard stop if a customer enters the same PLU too many times in a row, but that's it.  Three times, I think?

 



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