B***h please. I had just clocked in 10 min earlier. She thought I was rude. I didn't have the time to "be rude" (!) Has this happened to you?TL7G6
Typical sad excuse for a associate. When you clock in your on Kroger time bitch. You do what is needed to satisfy the needs of the customer! When you bag you bag and communicate with that valued customer cause they helped contribute to your tiny check!! Acknowledge US!! VALUE US!!!!
Don't wear your uniform shirt/apron until the last minute. Wear your street clothes and do your housekeeping activity that you normally do before clocking in.
That will prevent anyone from saying "do you work here?" as you walk the stores from customer comments before you're ready to go full-bore.
When everything is done (stored and locked your personal items in your locker/checked the latest work schedule, etc.) go into the restroom and change and then immediately walk fast to the device that lets you clock-in.
-Al Bundy
hater of insensitive fat women that love to waste everyone's time because they did NOT take the time themselves to research the issue before leaving home
B***h please. I had just clocked in 10 min earlier. She thought I was rude. I didn't have the time to "be rude" (!) Has this happened to you?TL7G6
Typical sad excuse for a associate. When you clock in your on Kroger time bitch. You do what is needed to satisfy the needs of the customer! When you bag you bag and communicate with that valued customer cause they helped contribute to your tiny check!! Acknowledge US!! VALUE US!!!!
And then the secret shoppers will get you. They give you a thumbs down if you don't look at, make eye contact with, and say hello to every single customer that comes within 50 feet of you, and then ask if they need assistance. (Even though half of the customers actually resent being asked if they need help.) As if i'm paid to be a greeter instead of someone that keeps those important shelves full for the useless eaters who are ripping trough them like vultures through some roadkill.
And then the secret shoppers will get you. They give you a thumbs down if you don't look at, make eye contact with, and say hello to every single customer that comes within 50 feet of you, and then ask if they need assistance. (Even though half of the customers actually resent being asked if they need help.) As if i'm paid to be a greeter instead of someone that keeps those important shelves full for the useless eaters who are ripping trough them like vultures through some roadkill.
Please don't exaggerate about the secret shoppers. They are mainly interested in how you interact with THEM, not other customers. They have notes to make and reports to fill out. They may observe how you act in general to other people, but that is certainly not their main concern at all, it's how you treat THEM!
And anyway, the unofficial distance when you are supposed to make eye contact and initiate any kind of conversation with a customer is typically 7 or 8 feet, CERTAINLY NOT 50!! It's considered rude (by most average, well bred people) to shout across a store.........and with 50 feet between you, they likely won't hear anything unless you raise your voice very loud and clear!!
"Please don't exaggerate about the secret shoppers." lol, are they sacred?
Hyperbole: "As a figure of speech, it is usually not meant to be taken literally."
I was reviewed and it was over a page and a half of things they looked for and the simple fact is that if you were to satisfy that checklist you would have to say hello, make eye contact with, greet, and preemptively ask every single customer if they need assistance. Which is absurd. I already go above and beyond to help customers, yet some secret shopper gave me a bad score because I didn't ask without any prompting if they needed help. I ask any customer who looks confused or lost or is looking around if they need help, and over half the time they say no, they are just looking or thinking - some even get a bit mad if they aren't in need of help. So, there it is. I don't have time to do all that nonsense. Bottom line.
You say they are concerned how you interact with "them" but we don't know who "them" are, therefore to pass their little test you must interact with everyone in that way because you don't know who the SS is - which is what Kroger wants anyhow (that you treat every customer in this manner) or they wouldn't be doing the SS program the way they do. Then again, Kroger does most things illogically.
