Come on, seriously Kroger Corporate? Get the **** outta here. Being a cashier is ****ty enough, but now we gotta say this cheesy cringe-worthy script to every customer?
Whoever is in Corporate coming up with these stupid ideas needs to be spayed and neutered.
Come on, seriously Kroger Corporate? Get the **** outta here. Being a cashier is ****ty enough, but now we gotta say this cheesy cringe-worthy script to every customer?
Whoever is in Corporate coming up with these stupid ideas needs to be spayed and neutered.
Get... The... ****... OUT... NOW...
Im glad to see our complaints to corporate are being heard. As Ive Stated before this is what happens when you dont VALUE US!!! We contribute to your tiny check weekly and we deserve better service cause of it! This is the first of a few more changes coming to the front end. They have been watching the cameras and see associates like you playing on the phone, standing around talking and ignoring the valued customers and not keeping your area clean. Big changes are coming this was just the first. So you better VALUE US a hell of a lot more or theyll be some pay cuts incoming.
Yes, it's seriously happening. Cashiers who fail to do this are disciplined accordingly by store management (written up, sent home, etc). Mystery shoppers will be looking at the way the cashier executes the script, the way they smile and handle the customer, and evaluate accordingly.
Also the phrase "Thank You" must be included as a farewell when you've concluded the interaction/transaction with the customer. It is mandatory that that phrase be used. You can't just say "Have a nice day" or "Have a good one," no, ya gotta include the phrase. For example, "Have a nice day, Thank you."
Yes, it's seriously happening. Cashiers who fail to do this are disciplined accordingly by store management (written up, sent home, etc). Mystery shoppers will be looking at the way the cashier executes the script, the way they smile and handle the customer, and evaluate accordingly.
Also the phrase "Thank You" must be included as a farewell when you've concluded the interaction/transaction with the customer. It is mandatory that that phrase be used. You can't just say "Have a nice day" or "Have a good one," no, ya gotta include the phrase. For example, "Have a nice day, Thank you."
Thats right. If you cant show how grateful you are to these customers supporting you then you have no place in the front end at kroger. So introduce yourselves, smile more, say thank you as well! Start a life conversation if you have too. You need to show more appreciation towards them. Earn that high rate of pay you get geez..
I am so glad that I retired from Kroger this year. I had a feeling that it was going to get bad but I did not know it was this bad. And I was on the frontend as a cashier. I am glad that I decided to retire after 32 years. I thought about working one more year but I am so glad I did not after hearing this. Corporate has flipped! My old Kroger was not like this.
Yes, it's seriously happening. Cashiers who fail to do this are disciplined accordingly by store management (written up, sent home, etc). Mystery shoppers will be looking at the way the cashier executes the script, the way they smile and handle the customer, and evaluate accordingly.
Also the phrase "Thank You" must be included as a farewell when you've concluded the interaction/transaction with the customer. It is mandatory that that phrase be used. You can't just say "Have a nice day" or "Have a good one," no, ya gotta include the phrase. For example, "Have a nice day, Thank you."
Dude just stfu and do your job? These people pay your way of living show some respect and appreciation damn
All this isn't new, does anything remember when the company wanted everyone to actually be a person? not a robot? With UFCW 75 not having any balls, anything can happen....
All this isn't new, does anything remember when the company wanted everyone to actually be a person? not a robot? With UFCW 75 not having any balls, anything can happen....
Isn't that the truth, the new contract while designed to let part time clerks get more hours, now lets store management put any one in literally any department at any time, because "a clerk is a clerk". Before, that wasn't supposed to be the norm...
All this isn't new, does anything remember when the company wanted everyone to actually be a person? not a robot? With UFCW 75 not having any balls, anything can happen....
You mean the company has required its cashiers to recite these silly scripts before? Is this happening at all the krogers across the country or just my district?
Ufcw75 will not stand by their members. Years ago they would but in the last few years they are for Kroger. I was in that ufcw75 union and if cashiers start getting suspended I do not think the union will do anything about it. It makes you wonder if this is not Krogers ides to totally get rid of cashiers.
This is another issue, but I just heard that short music selection on the U-Scan when checking out today (others on this forum were talking about this in the last 2 weeks or so) . It was very mildly startling, but weird........ and completely unnecessary.
So did they actually have someone come in the store in person and make some software changes to create this sound effect?? Or is this something that could be "remotely controlled" by the company, like sending a digital program file to the uscan computer?
So did they actually have someone come in the store in person and make some software changes to create this sound effect?? Or is this something that could be "remotely controlled" by the company, like sending a digital program file to the uscan computer?
No, they don't visit stores. All Uscans in all stores receive software updates from a central location. Where is that location? I don't know, but maybe somewhere in Corporate's IT department or something. So when they change something, it happens to every Uscan in every store.
But if they have a hardware problem, they call Toshiba tech support to come to the store and fix the troublesome Uscan.
How does this script go about? I've never heard anything of the sort. Just the usual greeting, acknowledgement, etc.
They're probably not doing it in your district. But they're definitely doing it in mine.
Cashier: *big smile* Hello, my name is <insert your name> and this *points to bagger* is <insert bagger's name> who will be your bagger for today. Did you find everything alright?
Bagger: *also introduces themselves or says hello to the customer*
Customer: Why yes, thank you.
Cashier: Do you have your Plus Card?
Customer: *hands plus card*
Cashier: *after customer has finished paying* Well, you have a nice day and thank you for shopping with us.
Bagger: Thank you
The main points, really, are that the cashier must introduce themselves and say their name as well as the baggers name. They must smile. And when the transaction is done, they must say the phrase "Thank You" to the customer. It's a mandatory phrase.
Uscan attendants are required to smile and greet every single customer that is around them. And I do mean every single one. They're also required to say "Thank you" when they see a customer is leaving.
I think it would be funny if the customer took over the conversation and after introducing themselves, started turning to different customers and started introducing them to one another.
I think it would be funny if the customer took over the conversation and after introducing themselves, started turning to different customers and started introducing them to one another.
That would be funny.
How about (if a store manager or co-manager is lurking nearby) saying "Oh, by the way, here is one of our store managers, "_____ ________" . "He's /she's a really nice guy/lady and will be glad to help you if you have any problems. And this (pointing to another employee) is our Customer service manager. Her name is ________ _________ and you will find her to be a very knowledgeable and helpful team member!"
Sometime they have required a long script reading for every customer encounter and sent loads of spies to check compliance. Then soon all is forgotten as new rules are introduced. Not much of that lately, just the usual half-assed tinkering as the shambles evolve.
One nice thing about contract negotiation time is that they play down the senseless cruelty and customer herding for like half a year. As we prepare to strike we are treating each other nice, like everyone has a sense of ending this soon.
Its part of the job dont like it ? Then quit. Youre easily replaceable frontenac you have zero value to the company. This is why Kroger needs to issues pay cuts to people like frontenac who make way to much money to do something simple as say hello.
How does this script go about? I've never heard anything of the sort. Just the usual greeting, acknowledgement, etc.
They're probably not doing it in your district. But they're definitely doing it in mine.
Cashier: *big smile* Hello, my name is <insert your name> and this *points to bagger* is <insert bagger's name> who will be your bagger for today. Did you find everything alright?
Bagger: *also introduces themselves or says hello to the customer*
Customer: Why yes, thank you.
Cashier: Do you have your Plus Card?
Customer: *hands plus card*
Cashier: *after customer has finished paying* Well, you have a nice day and thank you for shopping with us.
Bagger: Thank you
The main points, really, are that the cashier must introduce themselves and say their name as well as the baggers name. They must smile. And when the transaction is done, they must say the phrase "Thank You" to the customer. It's a mandatory phrase.
Uscan attendants are required to smile and greet every single customer that is around them. And I do mean every single one. They're also required to say "Thank you" when they see a customer is leaving.
What if the customer already knows you? What if they go through your line every time or you know them from outside work? Do you still have to read this script?
I would find this whole interaction off-putting. I already go to the uscan to avoid having to talk to anyone. But having to hear this script every time I shopped would get old very fast. Especially if its a cashier who already introduced themselves to me.
What if the customer already knows you? What if they go through your line every time or you know them from outside work? Do you still have to read this script?
Pretty much, yeah. Here's the kicker though, I have yet to see anyone at our front end do it. Despite everyone being initially coached about it by the CSMs. Although, we'll see what happens when store management start cracking down and enforcing it on cashiers by scolding and disciplining them with write ups and suspensions if they're caught. They haven't started doing that, yet, but I'm sure they will when the next wave of mystery shoppers comes in. I don't know when that's going to be. When there are no mystery shoppers, the store managers don't seem to care.
They started doing that at my store too. Now instead if the script checkers are just saying the old simple fe spiel. It short simple and says the exact same thing. Why not keep it simple? Nobody has time for a long drawn out script.
Frontenac just wants to stand around playing on his phone, ignoring people instead of actually working. Apparently being friendly is too hard for him. Where do they find these people to work at Kroger?
