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Post Info TOPIC: Returns in the Atlanta Division SUSPENDED!
Anonymous

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Returns in the Atlanta Division SUSPENDED!
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Especially of meat items-basically if a non-meat product is NOT in a resalable condition with receipt stores will NOT refund. Virtually NO meat/produce returns.



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At our store returns WILL NOT be accepted UNLESS the item in question is SPOILED. So in other words by ONLY what you need. It you WILL be stuck with product once this Corona Virus thing ends. Customers are already NOT liking the temporary No Return policy.

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Anonymous

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Anonymous wrote:

Especially of meat items-basically if a non-meat product is NOT in a resalable condition with receipt stores will NOT refund. Virtually NO meat/produce returns.


 returns shouldnt be allowed period. Thats what people get for buying 2000 rolls of tp



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Anonymous

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mega-kitteh wrote:

At our store returns WILL NOT be accepted UNLESS the item in question is SPOILED. So in other words by ONLY what you need. It you WILL be stuck with product once this Corona Virus thing ends. Customers are already NOT liking the temporary No Return policy.


 awww poor babies they should have thought of that before buying the whole aisles. look at it this way *******s youll save time in the long run not buying tp for the year of 2020. stupid customers



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Anonymous

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Should go nationwide on all products (unless there is legit bad product which happens). Reasoning could be we don't know what kind of virus germs you've contaminated products with and once they leave store they are a health risk. Don't need to say we aren't taking them back because your an ass for buying so much.



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They did the same for returns in Cincy division. Good, let these people realize what they did.

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Anonymous

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So before you were allowed to return perfectly good meat?  Perfectly good meat that will have to be thrown away what a waste. 



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Anonymous

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Anonymous wrote:

So before you were allowed to return perfectly good meat?  Perfectly good meat that will have to be thrown away what a waste. 


Yes! In my store (Atlanta Division) customers were taking advantage and trying to get cash back 



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Anonymous

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This is occurring company wide to slow the spread of the virus. The Seattle area had this activated yesterday. The only returns allowed are perishables due to bad quality not because they don't want it. Even swap is okay but item must be tossed. No returns on any other grocery items period. I've been telling customers they may keep item and receipt and return it after this policy on returns has been lifted. If they argue get a manager. I'm trying to get all our checker trained individuals on the same page so the customer doesn't go to another cashier and become a dick about it.



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Anonymous wrote:

This is occurring company wide to slow the spread of the virus. The Seattle area had this activated yesterday. The only returns allowed are perishables due to bad quality not because they don't want it. Even swap is okay but item must be tossed. No returns on any other grocery items period. I've been telling customers they may keep item and receipt and return it after this policy on returns has been lifted. If they argue get a manager. I'm trying to get all our checker trained individuals on the same page so the customer doesn't go to another cashier and become a dick about it.


I wouldn't tell anyone that they might be able to return at later date.  Can you imagine everyone doing it at once?  It will be a grocery nightmare. 

If they try at a later date and the ban is lifted, fine.  I would not advertise it tho.  The hoarders trashed every grocery store chain in the US.  They need to "suck it up buttercup".

I have known customers to return kraft cheese and mac that was 3 years out date.  I hadn't seen that label forever and knew my stock was rotated.  Of course, it got returned directly to the shelf by a cc or cashier.



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Anonymous

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Telling them to just wait until this blows over is asking for trouble.  I'm pissing off customers left and right explaining in the nicest way possible we're doing this to protect customer's safety during this time.  They don't care.  They scream it's inconvenient.  They threaten



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Anonymous

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Yep. New policy passed this week. No returns on grocery items expect quality issues on perishables meat, seafood, dairy, produce, deli. Meaning the items you buy down the aisles is not allowed. I'm glad they brought all staff members up to date on it. I'm glad Kroger is stepping up a bit to protect us on the front line.



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Anonymous

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My store is a bit retarded and ghetto so the customers absolutely rape us on returns.  It's ****ing absurd.

I'm hoping that some beancounter notices how much money we are saving by not doing returns and rethinks our entire return policy.

But this is Kroger, after all.



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Anonymous

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Anonymous wrote:

Telling them to just wait until this blows over is asking for trouble.  I'm pissing off customers left and right explaining in the nicest way possible we're doing this to protect customer's safety during this time.  They don't care.  They scream it's inconvenient.  They threaten


 Tell them to **** off then. 



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Anonymous wrote:
Anonymous wrote:

Telling them to just wait until this blows over is asking for trouble.  I'm pissing off customers left and right explaining in the nicest way possible we're doing this to protect customer's safety during this time.  They don't care.  They scream it's inconvenient.  They threaten


 Tell them to **** off then. 


 Just tell them to take a number, and you'll get back to them somewhere between Never and Not a chance in the 13th month. If they want to be a pissy snowflake. No returns is no returns. They can deal with it.



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