Now they are saying if it is not fresh, you get a 100 percent refund. Enough!! Just another way for customers to get free groceries.
This is the fault of YOU associates who can do a proper job according to procedure. And what do you care its not your items anyway. We deserve fresh everyday!
Yup. Just when I think I have seen the dumbest idea, they roll out another.
Have you done the every customer every time video conference? They tried it once before where they want you to be extra friendly to the customers and inquire about your purchases. I don't call that being friendly. I call that being nosy. The customers didn't like it either. Also, I do not need to know the checker's and the bagger's name when I check out. That's why I use u-scan. Kroger thinks if we're extra friendly, the customers won't notice the empty shelves and understaffed departments. It doesn't work.
