I've dealt with senior and young customer with really thick accent. And the young customer pulls her phone out to record me and report me for discrimination on social media. Store Director tried so hard to understand what they are saying, but store director be saying "I'm hard hearing" well, it's an loud environment. 

Anyone wanna share how to deal with customers with really thick accent like unable to glue together what they are implying? 

We used electronic translator on our mobile. And they refuse to read the messages, we asked what language they spoke. The customer got quiet. 

We are not trying to harm anyone, but trying to communicate. The worst part is when the customer (also refugee) assumes the language we speak. I don't read know how to read Spanish. I read English only.