I've dealt with senior and young customer with really thick accent. And the young customer pulls her phone out to record me and report me for discrimination on social media. Store Director tried so hard to understand what they are saying, but store director be saying "I'm hard hearing" well, it's an loud environment.
Anyone wanna share how to deal with customers with really thick accent like unable to glue together what they are implying?
We used electronic translator on our mobile. And they refuse to read the messages, we asked what language they spoke. The customer got quiet.
We are not trying to harm anyone, but trying to communicate. The worst part is when the customer (also refugee) assumes the language we speak. I don't read know how to read Spanish. I read English only.
Scam. Too bad management nor anyone else has all day to kiss the backsides of hoax-mongers. Do everything exactly right and pass them off on some manager.
I've dealt with senior and young customer with really thick accent. And the young customer pulls her phone out to record me and report me for discrimination on social media. Store Director tried so hard to understand what they are saying, but store director be saying "I'm hard hearing" well, it's an loud environment.
Anyone wanna share how to deal with customers with really thick accent like unable to glue together what they are implying?
We used electronic translator on our mobile. And they refuse to read the messages, we asked what language they spoke. The customer got quiet.
We are not trying to harm anyone, but trying to communicate. The worst part is when the customer (also refugee) assumes the language we speak. I don't read know how to read Spanish. I read English only.
Honestly? fu-ck them. learn to speak proper english or get the fu-ck outta the country. Dumbass foreigners. Aint nobody in America got time to guess what these ass holes are trying to say.
Sounds like a scam. As much as I hate kroger, it hate this too. Sometimes there are loads of scammers involved. Part of the team goes to the other end of the store and raise hell for a few minutes. Then a lone scammer walks through the other end of the store and vandalizes something, making a big wet mess on the floor. Instantly scammer in business attire steps over, phone in hand, and starts dancing in the mess and complaining loudly to anyone near that "no one is helping". The claim will be that $400 shoes ($2 shoes from a thrift, probably) were ruined cause "no one was helping". You can beg scammer with phone all you want to stay away from the mess as you are cleaning it up, but that scammer plays deaf while staying on script.
Not hard to understand. Maybe lousy companies like kroger will get this sort of thing extra but good luck getting them to pay up regardless of anything.
