I work clicklist and we were slammed hard yesterday. To the point where I ignored notifications on my zebra handheld when I was on break and lunch. Even the phone calls were ignored.
But that's not the point. How long does one have to let a customer's order sit in the clicklist area before we put it back? I put one order back the day after it was shopped because we needed the totes and space to place new orders.
And lo and behold, the customer came later that day to pick up their order. This customer had a fit and got even more angry when we explained they never came the day it was shopped. They threatened to call corporate and I tried to seem concerned about the threat, but I couldn't.
If customers came the day the order was shopped it would make things so much easier.
You should have called or texted the customer before putting back their order. When we have something like that happen we remove it from the tote and set it aside with a note and the date it was shopped. Then we attempt to get hold of the customer; usually 2-3 calls/texts in a day. But we let the order sit 3 days from the day it was picked. If on the 4th day it is still there, we return it to the shelf.
Sometimes things come up and the customer can't get there the day it was shopped.
We leave it for 3 days max AFTER the date it was shopped. As in the next day counts as day one, and so forth. We were told to do this by management because we've had customers decide to show up exactly 3 days later to get their items.
