I heard that you can check thr order capacity on clicklist/pickup and put a cap on how many orders you can get in a day. I am clicklist/picklist backup and we have an overabundance of orders every damn day with NO help or resources to do it all. I know how to do the refunds, print extra receipt copies, prep-lists (to give to deposit like bakery, floral, meat and seafood so they can get orders prepped in their depts if needed) I just don't know how to pit a cap on our orders. I want to put a cap on orders until at least we get caught up. I would cap off at 40-50 orders (with ADEQUATE) help only. On super busy days where we are extremely shorthanded, I would cap off at 15-20.
How do you access that area on the computer in order to do so?
You can't throttle or cap orders at store level. From what I understand, it can only be done at district level, and I believe only with the district manager's authorization.
Store management has no control over the order cap for picklist nor do they know how to put a cap on it. Even if they did, they wouldn't dare tell us because
A) Corporate/DM WILL have a b1tch fit and tear management to pieces for putting a cap despite their being no help.
B) The store will loose money
C) see A and B
The only thing you can do is do the best you can and send a text to the customer explaining their order will be later than anticipated due to short staffing. If enough customers complain then corporate MIGHT approve more help for that dept.
