Kroger Employee Forum

UC151 · Mr Frontenac

Like if a customer becomes rude because they didn't get their way, starts calling the manager names, can the manager just refuse to help the customer and just walk away? Like a basic F-U to them. This happened recently. The customer said they would call corporate and then demanded to speak to a store ma...

Kroger-Employee · Anonymous

We need air too because we work as hard as everyone else.Thats not fair ...... I will be leaving Kroger soon. Its a lot of practices bias at my store and I feel sorry for my coworkers who stand to take it.

Eric i · Eric i

edit. -- Edited by Eric i on Friday 11th of May 2018 02:13:00 AM

Anonymous

Okay here's my question. Please follow along the example. This guy - lets call him "Dude" works as a cashier at his local Kroger. "Dude" hears about another Kroger hiring for to be in deli. "Dude" is interested in this position but since the position is at a different Kroger he would have to transfer. ...

4hourrush · 4hourrush

Do any of you guys work in a store where the department head gets along with their backup so poorly? It's like that in my store with a certain department head and her backup. And i'm always caught in the middle of it. They both criticize each other every chance they get, and the way i hear it from one, the oth...

Anonymous

Anybody heard anything about this? My grocery manager told me the other day that we're supposed to start facing rather than l-blocking/pulling two forward because customers like it better. Unfortunately, it now takes me an extra 20 minutes an aisle to condition doing it that way, and of course, we'...

Anonymous

We are having our total store inventory in a few days. Can someone give me a how to guide in using the handheld and printing out the numbers? I know you condition the store so counting is easier and everything is in its proper place. I forgot about how to use the handheld when counting product and how to pri...

Anonymous

My store never has people on the floor to help out a customer. I have to excessively page someone from a department because they are no where to be found. I have a new front end manager and shes not too eager to be at Kroger, her attitude is horrible. The tags on the merchandise are expired, so we lose money f...

UC151 · Mr Frontenac

Got into a conversation with a customer lady. A regular of mine. Told her that I don't smoke or drink. She looked at me in disbelief. Asked me if I used to do those things. Told her I never have. She looked at me like I'm some sort of reincarnation of Jesus Christ. Hahaha, love it.

mega-kitteh · Anonymous

Kroger doesnt pay enough or give enough hours for me to give a **** anymore, on how well the job is done or who's ****ing do their job right.

Mr Frontenac

I'd like to know how it's done at your stores. I've got a question here about what to do in this particular make it right situation. Customer has a package of krispy kreme donuts in their hand that they've scanned and it shows up on the screen as $3.49. On the front of the package, there's a red sticker sayi...

Anonymous

Some people in our store think under 18s can putchase

Anonymous

In our store the cashiers now have to ask for ID-it is no longer "visual ID"-what is the policy in your store?

Dennis

We have been told safety is our number one priority. Customers and employees must remain on their feet. Then why is it when we utility clerks/courtesy clerks dont answer service calls up front, we get yelled at for it? Are we NOT supposed to do our sweeps PROPERLY? NOT do FAKE logs? Whenever we are on our...

DanielleNicole94 · Anonymous

I know you can wear capris to work but can you wear black dress shorts do to working outside?

Anonymous

I am currently a back up frozen a bid for back up produce came up..is it worth it? And is it easy department to learn?

Anonymous

I was recently asked "What our Deli/Bakery can do to improve and work as a Team?" 1) Management can actually do their job and make others do theirs. 2) Reward hard work (the ones who work are are the ones being treated like crap, while the ones who do next to nothing, but talk and stand around, get reward...

prosna · Anonymous

is it the OSAT? I'm not sure but either way, that is huge where I'm at right now. "make the customer happy" Our store has a guy who goes nuts over any new program they roll out and when they started a chart with every customer mention, this guy got a stiffy. About half the store has their name...

4hourrush · Anonymous

I thought if you KNEW for a fact the person calling for their schedule was the actual person calling that would be the only way it was OK

Bluverb · Anonymous

Ours works Thursday-Sunday from about 7PM to 1:30AM (U Scan closes at 1AM.)

Topic		Started By	Replies	Views	Last Post
	Can a front end manager say this to a rude customer? (Preview) Like if a customer becomes rude because they didn't get their way, starts calling the manager names, can the manager just refuse to help the customer and just walk away? Like a basic F-U to them. This happened recently. The customer said they would call corporate and then demanded to speak to a store ma...	Mr Frontenac	10	2359	May 11, 2018 by UC151
	No Air but Customer Service and Management Upstairs Office Has It (Preview) We need air too because we work as hard as everyone else.Thats not fair ...... I will be leaving Kroger soon. Its a lot of practices bias at my store and I feel sorry for my coworkers who stand to take it.	Anonymous	5	839	May 11, 2018 by Kroger-Employee
	Quick question: Checking who order what? (Preview) edit. -- Edited by Eric i on Friday 11th of May 2018 02:13:00 AM	Eric i	1	914	May 11, 2018 by Eric i
	Can you do this? (Preview) Okay here's my question. Please follow along the example. This guy - lets call him "Dude" works as a cashier at his local Kroger. "Dude" hears about another Kroger hiring for to be in deli. "Dude" is interested in this position but since the position is at a different Kroger he would have to transfer. ...	Anonymous	2	1261	May 10, 2018 by Anonymous
	Department head and backup who don't get along (Preview) Do any of you guys work in a store where the department head gets along with their backup so poorly? It's like that in my store with a certain department head and her backup. And i'm always caught in the middle of it. They both criticize each other every chance they get, and the way i hear it from one, the oth...	4hourrush	6	1521	May 10, 2018 by Anonymous
	Facing the store? (Preview) Anybody heard anything about this? My grocery manager told me the other day that we're supposed to start facing rather than l-blocking/pulling two forward because customers like it better. Unfortunately, it now takes me an extra 20 minutes an aisle to condition doing it that way, and of course, we'...	Anonymous	2	996	May 10, 2018 by Anonymous
	inventory "how to" (Preview) We are having our total store inventory in a few days. Can someone give me a how to guide in using the handheld and printing out the numbers? I know you condition the store so counting is easier and everything is in its proper place. I forgot about how to use the handheld when counting product and how to pri...	Anonymous	3	1102	May 9, 2018 by Anonymous
	Horrible Store (Preview) My store never has people on the floor to help out a customer. I have to excessively page someone from a department because they are no where to be found. I have a new front end manager and shes not too eager to be at Kroger, her attitude is horrible. The tags on the merchandise are expired, so we lose money f...	Anonymous	8	3032	May 9, 2018 by Anonymous
	I don't drink, I don't smoke (Preview) Got into a conversation with a customer lady. A regular of mine. Told her that I don't smoke or drink. She looked at me in disbelief. Asked me if I used to do those things. Told her I never have. She looked at me like I'm some sort of reincarnation of Jesus Christ. Hahaha, love it.	Mr Frontenac	11	1267	May 9, 2018 by UC151
	Kroger doesnt pay enough (Preview) Kroger doesnt pay enough or give enough hours for me to give a ** anymore, on how well the job is done or who's **ing do their job right.	Anonymous	5	1358	May 8, 2018 by mega-kitteh
	interesting price question (Preview) I'd like to know how it's done at your stores. I've got a question here about what to do in this particular make it right situation. Customer has a package of krispy kreme donuts in their hand that they've scanned and it shows up on the screen as $3.49. On the front of the package, there's a red sticker sayi...	Mr Frontenac	5	1152	May 8, 2018 by Anonymous
	How old does a customer have to be to purchase "vape" products? Are these items treated the same as tobacco sales? (Preview) Some people in our store think under 18s can putchase	Anonymous	3	1406	May 8, 2018 by Anonymous
	Another question regarding tobacco sales (Preview) In our store the cashiers now have to ask for ID-it is no longer "visual ID"-what is the policy in your store?	Anonymous	1	884	May 8, 2018 by Anonymous
	If safety is so important (Preview) We have been told safety is our number one priority. Customers and employees must remain on their feet. Then why is it when we utility clerks/courtesy clerks dont answer service calls up front, we get yelled at for it? Are we NOT supposed to do our sweeps PROPERLY? NOT do FAKE logs? Whenever we are on our...	Dennis	9	1125	May 7, 2018 by Anonymous
	Uniform (Preview) I know you can wear capris to work but can you wear black dress shorts do to working outside?	Anonymous	3	1637	May 7, 2018 by DanielleNicole94
	Back up produce (Preview) I am currently a back up frozen a bid for back up produce came up..is it worth it? And is it easy department to learn?	Anonymous	10	1375	May 7, 2018 by Anonymous
	I know Management and Leads read this forum So here goes (Preview) I was recently asked "What our Deli/Bakery can do to improve and work as a Team?" 1) Management can actually do their job and make others do theirs. 2) Reward hard work (the ones who work are are the ones being treated like crap, while the ones who do next to nothing, but talk and stand around, get reward...	Anonymous	10	1696	May 7, 2018 by Anonymous
	how much is your store/division pushing those receipt surveys? (Preview) is it the OSAT? I'm not sure but either way, that is huge where I'm at right now. "make the customer happy" Our store has a guy who goes nuts over any new program they roll out and when they started a chart with every customer mention, this guy got a stiffy. About half the store has their name...	Anonymous	14	3037	May 7, 2018 by prosna
	What is Kroger's policy on giving out employee schedules if you don't know/don't recognise the person on the other line? (Preview) I thought if you KNEW for a fact the person calling for their schedule was the actual person calling that would be the only way it was OK	Anonymous	2	1205	May 6, 2018 by 4hourrush
	Does your store have a security guard and if so, what days/hours do they work? (Preview) Ours works Thursday-Sunday from about 7PM to 1:30AM (U Scan closes at 1AM.)	Anonymous	10	1454	May 6, 2018 by Bluverb
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