Kroger Employee Forum

UC151 · Anonymous

Was on my break when a customer just out of the blue opened the door to ask me some stupid question about why "no one was working in the beer aisle." I told him that this was an employee only area and that he had to talk to the Uscan attendant. Do you have issues with customers trying to access your break rooms...

Anonymous

Has anyone noticed how many lead and assistant lead positions go open every week and then even some of those don't get filled? And those that don't get filled get posted several more times to not get filled at all, until Kroger is forced to pick some random part timer or somebody entirely unqualified? W...

Mr Frontenac

Without a manager's override? When the coupon scans, it gives a prompt that says "No Matches Found" and then gives an option to accept the coupon or reject. I've noticed this is true at both regular registers and Uscan.

Anonymous

Where are the results for the employee surveys for 2017? I would like to see the results and it just seems to have disappeared and no one's talking about it.

Anonymous

So I'm going to the program in a few weeks, but I have a wedding I have to be in (dad is remarrying) but my email says I have to work an identical shift with my trainer... What's the odds I'd be able to have the weekend off? I have to drive a few states away so it's not like I can pop there and back in a day. Just ts...

EUID_Unknown · Unsatisfied Customer

Or are they busy watching the customers? Or is it 50-50?

EUID_Unknown · Anonymous

Ok so a few weeks ago at my store a person in my department was fired for something and then a little later I found out our store manager had told them and someone else that I was next. According to them, who I am pretty sure are reliable people, she said she had "video of me taking food and not paying for it" bu...

weepingwillow17

Do you avoid them? Do you talk to them?

Mr Frontenac

They order their cashback from the Uscan robot, and then as soon as they see it's approved, they take their stuff and jet out the door. I walk around and I see this cash sticking out of the robot, but darn, they're already long gone. And they don't come back. Not after an hour, not after two hours, just neve...

DEA2K18 · DEA2K18

Just got off work during my shift a customer wanted to buy one for $20.00. First thing I told him was you can't use it on alcohol & it's Sunday so can't buy it anyway. Also you would be losing out on your money cause the stickers are only good for $20. I would if just gave him one but I didn't have any on me...

Anonymous

I don't think our store does. Woman the other night was caught stealing 2 cannisters of baby formula. Store manager and security guard talked to her for about 30 min-they let her go with our manager buying one of the cans of baby formula.

DocJ · DocJ

WIC = We Irritate Cashiers EBT = Everyone's Buying T-Bones SNAP = Seniors Nagging About Produce

Mr Frontenac

I know that is definitely not possible with credit/debit cards. Every once in a while I get a customer with a mangled up old EBT card that's kept together with tape, or one that's so used, its magnetic stripe is practically almost faded away.

Anonymous

Is the higher starting pay helping hire or keep people in your store?

mega-kitteh · Mr Frontenac

Can they get another one for free?

Anonymous

You can't for for losing in any job. You can do your job, others jobs, and please customers and they still have something to complain about. You can keep up your logs, make sure everything is shining, try to help other team members (so that they don't get in trouble or fired) and never get it right. You ca...

Anonymous

Working at a different kroger due to flooding, how can I stay here? My store was flooded and now I'm working at another one that's smaller but I really wanna stay here. I know my store manager won't let me go (has said several times she would never let me leave ) how can I stay here?

Mr Frontenac

Hell no. But what am I supposed to say to customers who think this is true, while being customer friendly. I can flat out say no, but they usually throw a fit.

Anonymous

Customers constantly complain, say prices are wrong, demand we change prices, bring in expired coupons and insist we double them. When they cheat us out of money the cashiers take all of the fall and those little thieves get away perfectly happy.

IndyStorm · IndyStorm

I've been at Kroger for only 2 weeks and it's my second job. My primary job can run 10-14 hours a day up to 60+ hours a week. When I hired on, I made it clear that I could work 4-5 hour shifts, 4-5 days a week, in a specific 9 hour time frame. They said it was no problem at all. Last Saturday when I got my schedule,...

Topic		Started By	Replies	Views	Last Post
	Customer access to employee break room (Preview) Was on my break when a customer just out of the blue opened the door to ask me some stupid question about why "no one was working in the beer aisle." I told him that this was an employee only area and that he had to talk to the Uscan attendant. Do you have issues with customers trying to access your break rooms...	Anonymous	11	2255	Sep 7, 2017 by UC151
	Empty Lead/Backup positions (Preview) Has anyone noticed how many lead and assistant lead positions go open every week and then even some of those don't get filled? And those that don't get filled get posted several more times to not get filled at all, until Kroger is forced to pick some random part timer or somebody entirely unqualified? W...	Anonymous	7	1310	Sep 6, 2017 by Anonymous
	Why does the system allow SOME store coupons to be overridden by the cashier? (Preview) Without a manager's override? When the coupon scans, it gives a prompt that says "No Matches Found" and then gives an option to accept the coupon or reject. I've noticed this is true at both regular registers and Uscan.	Mr Frontenac	8	2116	Sep 6, 2017 by Anonymous
	Cincy/Dayton employee survey (Preview) Where are the results for the employee surveys for 2017? I would like to see the results and it just seems to have disappeared and no one's talking about it.	Anonymous	8	995	Sep 6, 2017 by Bakerchick25
	Department head training (Preview) So I'm going to the program in a few weeks, but I have a wedding I have to be in (dad is remarrying) but my email says I have to work an identical shift with my trainer... What's the odds I'd be able to have the weekend off? I have to drive a few states away so it's not like I can pop there and back in a day. Just ts...	Anonymous	4	1252	Sep 6, 2017 by Anonymous
	Are they always watching everything the cashiers do on camera? (Preview) Or are they busy watching the customers? Or is it 50-50?	Unsatisfied Customer	5	2442	Sep 5, 2017 by EUID_Unknown
	Termination question here. (Preview) Ok so a few weeks ago at my store a person in my department was fired for something and then a little later I found out our store manager had told them and someone else that I was next. According to them, who I am pretty sure are reliable people, she said she had "video of me taking food and not paying for it" bu...	Anonymous	5	1363	Sep 5, 2017 by EUID_Unknown
	How do you treat shy quiet people in the work place? (Preview) Do you avoid them? Do you talk to them?	weepingwillow17	10	1601	Sep 5, 2017 by Anonymous
	How is it possible that a customer can forget to take their cash? (Preview) They order their cashback from the Uscan robot, and then as soon as they see it's approved, they take their stuff and jet out the door. I walk around and I see this cash sticking out of the robot, but darn, they're already long gone. And they don't come back. Not after an hour, not after two hours, just neve...	Mr Frontenac	7	1037	Sep 5, 2017 by Anonymous
	Make It Right Stickers For Sale (Preview) Just got off work during my shift a customer wanted to buy one for $20.00. First thing I told him was you can't use it on alcohol & it's Sunday so can't buy it anyway. Also you would be losing out on your money cause the stickers are only good for $20. I would if just gave him one but I didn't have any on me...	DEA2K18	6	1512	Sep 5, 2017 by Anonymous
	Does your store prosecute shoplifters? (Preview) I don't think our store does. Woman the other night was caught stealing 2 cannisters of baby formula. Store manager and security guard talked to her for about 30 min-they let her go with our manager buying one of the cans of baby formula.	Anonymous	5	1444	Sep 4, 2017 by Anonymous
	What these foodstamp acronyms really mean. (Preview) WIC = We Irritate Cashiers EBT = Everyone's Buying T-Bones SNAP = Seniors Nagging About Produce	DocJ	1	845	Sep 4, 2017 by Anonymous
	Are we allowed to type in EBT card numbers if the stripe is damaged? (Preview) I know that is definitely not possible with credit/debit cards. Every once in a while I get a customer with a mangled up old EBT card that's kept together with tape, or one that's so used, its magnetic stripe is practically almost faded away.	Mr Frontenac	4	869	Sep 4, 2017 by Anonymous
	Higher pay in local 1996 helping? (Preview) Is the higher starting pay helping hire or keep people in your store?	Anonymous	3	816	Sep 4, 2017 by Anonymous
	If customer breaks a bottle of wine 10 seconds after they PAID for it (Preview) Can they get another one for free?	Mr Frontenac	3	994	Sep 3, 2017 by mega-kitteh
	I give up! Kroger sucks! (Preview) You can't for for losing in any job. You can do your job, others jobs, and please customers and they still have something to complain about. You can keep up your logs, make sure everything is shining, try to help other team members (so that they don't get in trouble or fired) and never get it right. You ca...	Anonymous	2	1358	Sep 2, 2017 by Anonymous
	Working at a different kroger due to flooding, how can I stay here? (Preview) Working at a different kroger due to flooding, how can I stay here? My store was flooded and now I'm working at another one that's smaller but I really wanna stay here. I know my store manager won't let me go (has said several times she would never let me leave ) how can I stay here?	Anonymous	2	1035	Sep 2, 2017 by Anonymous
	Item isn't scanning, that means it's free! Right? (Preview) Hell no. But what am I supposed to say to customers who think this is true, while being customer friendly. I can flat out say no, but they usually throw a fit.	Mr Frontenac	6	1067	Sep 2, 2017 by Anonymous
	People wonder why cashiers get grumpy by the end of the day (Preview) Customers constantly complain, say prices are wrong, demand we change prices, bring in expired coupons and insist we double them. When they cheat us out of money the cashiers take all of the fall and those little thieves get away perfectly happy.	Anonymous	0	885	Sep 1, 2017 by Anonymous
	Scheduling me outside of my availability? (Preview) I've been at Kroger for only 2 weeks and it's my second job. My primary job can run 10-14 hours a day up to 60+ hours a week. When I hired on, I made it clear that I could work 4-5 hour shifts, 4-5 days a week, in a specific 9 hour time frame. They said it was no problem at all. Last Saturday when I got my schedule,...	IndyStorm	12	3390	Sep 1, 2017 by IndyStorm
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