Last night a customer reamed me out for "arguing" with her and challenging her on a price. As far as I'm aware all I did was show up for work, greet her, start to scan her items. She rudely/harassively/ immediately quarreled with me about two items not showing up properly in the system. In an abusive r...
My store has been pestering me to become a Front End Manager for 3 years now, they like my work ethic and demeanor but with all of that being said, I can never really see myself in a managerial position. It just doesn't entice me. A long while back, I learnt the customer service desk and the fuel center when...
I understand that in the hand book given to all employees says that you have to have conservative hair color! What they really mean is bland, boring, and conformitive. This needs to stop! We live in a new age, where no matter what store you go to, you are going to see someone with colored hair. Why is it an...
How to go about dealing with an employer who is the same level as you and everyone else in your department (accept for the night lead), but is always trying to boss you around? I kinda wanna tell them to f*ck off when they come up to me and ask me to 'make sure you do _____, please' or 'can you please do ______,...
Last night I rang up a book of stamps . I entered on the key pad 6531, then I PRESSED ENTER, the display ask quantity I PRESSED (1) on the key pad . On the customer screen there was (1) book of stamps and (1) FUJI APPLES. Can anyone tell me what I did wrong ? or did I
I've considered moving to customer service. I was just wondering if working customer service is as difficult as it seems ? What does the job mainly consist of ?
Whats the biggest Disconnect in your store? Seems with recently competition changes the only solution to save money is less staff/be more productive.... How about eliminating Sales Ads........ why do we need a sales add that is 10 pages+ (95%+ of customers don't even look at the thing) How about...
It's 2017. Credit/debit cards have been around for an eon. You should not be overwhelmingly surprised when the pinpad asks for your pin. You should also know your pin THAT YOU SET for the card you use literally daily. Yes it's green for credit. Yes it will cancel the entire payment process and you will h...
I am transferring to a new store fairly soon. I was curious if I would have to be re-drug tested.I'm still on the payroll, and not been terminated in anyway. I didn't want to ask my higher ups because I don't really want them to be concerned. Just a cannabis smoker. It will be legal where I am going. But sti...
Im a backup deli manager, been working here for years. All of a sudden i was told i have to work one night shift a week? Can anyone confirm this for a backup manager? I cant find the policy on shifts anywhere and its not a requirement in the union contract. I dont get paid enough for this. I know department he...
Any dept. heads here feel stuck, like you want to get out, but don't want to give up and/or can't because of the pay cut? That's me now. I don't *regret* going to the training to become a dept. head but nothing has gone right and it's not what i was hoping for and expecting. My own thoughts and doubt and anxie...
the one time i did i had a stimach virus and was in extreme physical pain but they still wanted me to look for someone to fill my shift and if not come in????? so i said ok sure and never did but i dont think i wasnt written up for it its not like my other coworkers bother to call out either
I've been at my new store as the assistant grocery leader for a couple of weeks now but I still get paid the same rate as I did when I was a clerk at my other store and my title still says Grocery / Clerk. I don't even make $10/hr so I'd appreciate it if Kroger would ****ing pay me right when I'm doing the tasks o...
I am a cashier and I've worked for Kroger for 4 years all as a cashier . In a few months I am supposed to go from job step 80 to 500 and my pay will jump about 2 dollars. However will that raise be my last? Will I end up topping out? What can I do about this? Or how to find ways to raise my pay?
