Got into a conversation with a customer lady. A regular of mine. Told her that I don't smoke or drink. She looked at me in disbelief. Asked me if I used to do those things. Told her I never have. She looked at me like I'm some sort of reincarnation of Jesus Christ. Hahaha, love it.
I'd like to know how it's done at your stores. I've got a question here about what to do in this particular make it right situation. Customer has a package of krispy kreme donuts in their hand that they've scanned and it shows up on the screen as $3.49. On the front of the package, there's a red sticker sayi...
We have been told safety is our number one priority. Customers and employees must remain on their feet. Then why is it when we utility clerks/courtesy clerks dont answer service calls up front, we get yelled at for it? Are we NOT supposed to do our sweeps PROPERLY? NOT do FAKE logs? Whenever we are on our...
I was recently asked "What our Deli/Bakery can do to improve and work as a Team?" 1) Management can actually do their job and make others do theirs. 2) Reward hard work (the ones who work are are the ones being treated like crap, while the ones who do next to nothing, but talk and stand around, get reward...
is it the OSAT? I'm not sure but either way, that is huge where I'm at right now. "make the customer happy" Our store has a guy who goes nuts over any new program they roll out and when they started a chart with every customer mention, this guy got a stiffy. About half the store has their name...
Im currently the Nutrition Lead at my store, but come after mothers day my store is getting remodeled and my department is getting phased out. Recently the clicklist lead at my store got promoted to Manager..... so my store manager suggested I take his place as Lead. I accepted the change, because mor...
Last night I had a customer who did not feel good and was in distress. I got the manager and he talked to her. She did not need the ambulance and was having her husband come and get her. She was more worried she left her groceries in the middle of the store-I told her that she was more important. Have you ever h...
They ask you for help finding where something is. You tell them where it is. Next thing you know, you're sitting there listening to how they're baking cookies for their grandma for her birthday, and telling you about grandma's family history.
so I just got promoted to bakery back up and was wondering when the pay would kick in. I submitted all my paperwork to corporate and got certified by my coordinator..i have done everything on my end now it is up to my store management team to follow through. Nobody would give me a straight answer when the p...
A notice was posted at the time clock that if you are not in uniform you will be sent home. Like other rules, it is not enforced. I don't understand why these rules are posted in the first place if there is no intention of following or enforcing them.
There were two customers that I had the other day. I firmly believe they were abusing this scanright policy. Four cans of Red Bull they were buying. Each for $2.99. They say it should be for $1.79 (Or whatever, I can't remember exact amount) and that it should be free. I walked them back to the mini fridge...
Last night I was forced to stay past my shift by management. I understand they can do this (I've been here over 4 years) but can they make you stay 2 hours past your availability? I've been told different things, they can and they can't.
